Freya the receptionist gave us a wonderful greeting made a brilliant impression, room was clean had space enough and coffee and tea facilities were ample. Bed was comfy but the highlight was the walk in shower with waterfall shower head didn't want to get out. Breakfast was perfect set us up for the day. all in all exceeded our expectations 😊

Pillows were quite soft that's it!!

Quiet location, easy access to the Barbican, free parking as we arrived early.

Bedroom was very hot. The breakfast tables were so tight some were impossible to sit at. Really poorly designed and laid out.

Comfy, clean, staff friendly and helpful, breakfast amazing

The shower tray had a huge crack around the drain area due to this it caused us to slide down to drain because of the break. It was very difficult to use it due to damage.

The room was bright and comfortable and the shower very efficient

The breakfast room was too crowded, too many tables for the space. An overflow room would be better

Very clean

The room looked exactly like the picture, which doesn’t happen often. All the staff were welcoming, friendly and ever so helpful. It was extremely clean. Many many options for breakfast they really did cater for everyone’s needs.

N/A

GREAT BREAKFAST GREAT LOCATION FRIENDLY / HELPFULL STAFF WILL DEFINETLY STAY AGAIN

ALL OK

Staff are spectacular especially Carly. She done very well & very warm welcome. Breakfast is perfectly cook by Chef John. Good quality used either meat or vegetable Nice & clean room with smell fresh Location is definitely over the moon. Well done team !!!!

Room quite small , however, you get what you pay Dressing table with tiny mirror isn’t practically Personally preference, lighting is too bright

Fantastic stay. Lovely friendly greeting on arrival which was early as we were going to the afternoon theatre performance. Room was spotlessly clean and shower was amazing. Breakfast had a wide range of options and the cooked food was great. Overall a fab place to stay.

All great.

Proximity to TRP Fantastic veggie breakfast Really comfortable

All great - maybe later check out time but I’m aware how that may compromise cleaning

Lovely staff. Great breakfast. Excellent room.

I liked it all.

The hotel has recently been refurbished so our room was lovely, everything clean and new. The dining room was also newly refurbished and was lovely. Bonus of a bar for a late night drink.

Nothing, all perfect.

Welcoming on arrival,lovely room very good standard

Busy car park

Centralised location. Short walk to Hoe park and the picturesque coastal view of Plymouth. Less than 10 minutes walk to city centre, Barbican and Sutton harbour where you find many nice eateries, seafood (try The Catch), high tea (The Tudor Rose) and drinks - including Plymouth gin distillery. Also near ferry port that takes you to Drake Island and Mt Edgcumbe. We stayed in a big family room. It was very clean, fresh and modern. Comfortable beds and excellent shower. Reception was nice, helpful and friendly. Breakfast was modest but freshly cooked. It was so lovely that we extended another night. Good value for money. Would be back again.

Parking is on first come first serve basis. If you come after 6pm, you have to look for public or private carpark. Staircase is narrow. So you may have a difficult time if you are carrying a medium or large suitcase. No shower gel even after the 2nd day. Had to go to reception to request for a bottle.

every thing was great

The staff were very helpful polite and accommodating. The breakfast was amazing

Nothing the property was lovely

The shower was amazing

The parking wasn't great.

Room size, bed comfortable, breakfast.

Room was in basement so no view, and right underneath the bar so bit noisey until it closed.

Amazing staff The young lady at the reception was very nice, cooperative and helpful . The room was very clean and tidy . Breakfast was simple but well organised

Limited parking spaces but managed to get one with the help if the receptionist

Outstanding breakfast, friendly staff, very clean

friendly staff, newly decorated room, good breakfast

mattress very soft and noise from above room

excellent service. rooms newly decorated to a high standard. faultless.

great staff, great service.

Clean and excellent value for money.

All was lovely.

The hotel is situated within easy walking distance to all tourist spots. Staff were very helpful and welcoming, and the hotel had just been refurbished.

We only stayed for one night for a gig. Breakfast was fantastic and the staff were helpful and happy to get a jug of oat milk ready available for myself. Very clean rooms and bathroom can tell it was new and modern. work is being carried out at the hotel, can smell the new paint! I think its nice to see them wanting to improve etc. I loved the location was superb to be so close to city centre and the Barbican/Hoe etc.

Bed was very hard, myself found it ok however my partner was not comfortable at all and didn't sleep well, and the room we stayed in had a rather large gap under the door to the carpet...large enough for a foot to fit underneath.

great location for work

cleanliness but only slightly