DoubleTree by Hilton Hotel Portland
About this hotel
Located in South Portland, this lovely hotel for £113 per night is a great option for your next vacation. Hotel with free parking, walk to Maine Mall This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Recreational amenities at the hotel include an indoor pool and a fitness center.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
TV
Gym / Fitness Center
Map of South Portland, ME
Reviews
4.1/5.0
Excellent(1,011 Reviews)
1.0
Don’t stay here.
In my room: empty shampoo, conditioner, and body wash containers.
Broken coffee maker (missing tray)
Dirty tissue under the bed
Spot of someone else’s BLOOD on the sheet!
When I complained, I got sympathy but no attempt to make it right. I had already booked another night and wanted to cancel it but they wouldn’t. I stayed somewhere else and simply lost the money.
4.0
Hotel was very nice and clean. Room was very comfortable and tastefully decorated. Internet service in the meeting rooms however, was not good! Our Zoom attendees had a hard time hearing what was being discussed because the internet kept going out and then back in. We even tried rebooting and nothing worked. Highly recommend that you install signal boosters in the conference room area.
4.0
I love staying at this DoubleTree. The location is ideal, the hotel is nice but the best part is the Front Desk Employees. They are welcoming and always helpful. I do appreciate the Shuttle service. They didn't service my room during the 4 days I was there. I put my trash outside, and had to ask for coffee and sugar daily. One time when they delivered the requested coffee they brought me clean towels. I didn't really need daily service, but I did need daily coffee.
1.0
I booked a king bed. Customer service at the hotel gave me a twin bed room and refused to help with. When I asked why they weren’t willing to help and why they were rude they refused to help and then said I wasn’t being allowed to stay. Security was called and I was asked to leave. I said I wasn’t leaving until I resolved the issues. Security was called. I resolved issue with hotels.com and ended up needing to book another hotel at an extremely high rate.
1.0
We were celebrating our wedding anniversary and wanted a nice room. There were several children literally running around the 9th floor slamming doors until around 10 o’clock or later. The room had open gaps at the bottom of the windows and the bathroom was so small we could barely get into the shower due to the toilet. We expected more from a King Suite. There wasn’t an ice machine on that floor nor any indications where to find one.
5.0
hotel staff was very friendly and helpful! hotel itself was slightly outdated which wasn’t to bad for the most part besides the bathroom.. which was definitely in need of an update.
5.0
My son was sick and the staff was excellent in helping us clean up the bedding. The girl at the desk was very friendly at check in.
4.0
Noise travels easily between rooms. I could clearly hear a casual conversation in the room next to me.
5.0
It was good but the pillows are very uncomfortable.
5.0
It was amazing! Pleasant staff, room was very clean and comfy!
2.0
Was really good. We have stayed here a bunch of times and always enjoy. Only issue we encountered this time is we requested a 1 hour late check out. The front desk person stated the new rule is no late check outs are ever permitted going forward. Other than that it was enjoyable.
10.0
Great
1.0
The shower was not supplied with either body wash or hair conditioner. We called for replacement and they never showed up.
2.0
As soon as me and my son got to the room it smelt like someone had smoked cigarettes in it! Food all over the floor and under the bed! Desk was dirty! Checked out 10 minutes after checking in!
6.0
Good- conveniently located. Lots of close shopping. Many food options close by. Parking. Pretty cheap.
Bad- pool is absolutely disgusting there was clumps of hair touching us and fake eyelashes floating by. Pool water was also really cold. Elevator was past inspection date and a sketchy ride to the 5th floor. They also charge 13.50 for breakfast buffet which would be fine if the buffet was anything more than a normal free continental breakfast.
Overall will not return to this property
10.0
Great experience, thanks!
8.0
We were very impressed with the rooms. Walk in shower was awesome. Had a room on the top floor #912, nice view.
10.0
Beautiful Hotel also customer service is great 👍
6.0
The bedroom was cleanish. The staff were nice. The pool was very cold I was rather disappointed. For being a hotel I stay at all the time, it’s definitely going down hill.
3.0
The friendliest staff anywhere! What a wonderful stay. The only reason I didn’t rate a 5 on service and cleanliness is because there wasn’t daily housekeeping (which is fine with me) and trash from neighboring rooms was left in the hallway for two days. Other than that it was a perfect stay.
3.0
friendly e-z check-in, pleasant communication thoughout our stay, nice clean quite room. Zero hassle, e-z check out. Would return for another stay.
10.0
Great hotel close to great shopping and restaurants.
10.0
Not ample parking!! Cigarettes, all over the ground with an overflowing can full of them trash on the ground. The front desk people were extremely nice. Cookies were amazing. We’re giving an early check-in and a late check out and an upgraded room. Got up to our room and tried to get settled in only to find hair all through the shower on the toilet and in the sink in the bathroom, cobwebs on the ceiling, dust and dirt in the drinking water cups, even though they were covered ??The art hanging on the wall, had, splatter stains all down it, Although the bed was ginormous, the mattress was comfy the linen seem to be clean. Unfortunately, the pillows were so soft flattened immediately after cleaning the shower, the water was hot very refreshing and absolutely loved the provided. Shampoo conditioner, and body wash.!!! overall, we had a great experience wish it would’ve been cleaner, absolutely loved all the extra cookies and extra fresh towels!! Would have been nice to have two robes provided. Not just the one fortunately for me, my husband was willing to go without as we had forgotten our comfy clothes,!!!! Even though we showed up later in the morning for breakfast, the hostess/server, was very kind, offered us fresh food and to go boxes and gave us a discount!!! like I said, overall a great experience we will come back. Hopefully we won’t find dirty bathrooms and cobwebs.
8.0
Friendly staff
10.0
It is conveniently located by many restaurants and stores
4.0
I stayed a week. 3rd party messed up my stay dates. Young man at the front desk straightened everything out. Great initiative and leadership.
10.0
Great hotel
10.0
Great rooms at a great price. Convenient to highway and downtown Portland.
8.0
I have stayed here several times over the years and will likely continue to do so. It's always a super easy, comfortable stay.
8.0
Everything today was easy. First time on 8th floor. Very quiet. No complaints.
2.0
The good: the room was clean and nice. There is a huge window to see what's going on down below. The bed is comfy.
The bad: one ply, almost see through toilet paper! I expect much more from a Hilton. I tried to deal, but ended up going to the store to buy some real stuff. (They did text to ask how our stay was going, and if i needed anything.) I mentioned the toilet paper, but she simply said she'd pass that feedback on, and was there anything else i needed. (Um....no, just toilet paper!!)
10.0
Friendly staff. Room very comfortable and quiet.
Elevator was noisy from rattling.
8.0
Good
2.0
Nice hotel and solid location. The only issue is no one came to empty our garbage on a three day stay.
8.0
First, I would like to point out that SHANTOL was absolutely amazing!!! The other staff (another women) was not nearly as pleasant as she was!!! Upon our arrival we had some issues with our card, and then the room key not working! Handled it well! The bathroom in our room was pretty gross. Urine on the floor, hair around the toilet. The bathtub was disgusting. However, after a 3.5 hour drive we just said screw it. We’re only here one night. It wasn’t made clear to us about breakfast, so we went down…no one was there so we started making our plates. And a lady came up to us and said that it was $14.50 for the breakfast bar!!! There were no signs, nobody around. That is probably the one thing I would want to change! Free breakfast is always a plus when you’re in a rush, or are low on cash. Other than that, it was a nice experience. Beautiful hotel! Location was wonderful!
2.0
Room was clean and spacious. The bar was a nice feature however a bit pricey. Bar staff is not very friendly. When I asked for the 8 pm football game, I was told that the rooms get better signal and that the bar was closing early that night (at 8:00 PM?). Chilis close by had the game on. Pool area was nice. Great location.
10.0
The staff was really accommodating. Our family enjoyed the warm cookies, and the very large pool. We would definitely recommend this hotel.
8.0
Bed was great! Heat coming on was noisy. Coffee in the room was delicious!!! Arugula salad was a bit limp- not great. Lone Pine draft made up for it though!
10.0
The staff was by very friendly and helpful. Matthew the shuttle driver was very kind and be friendly. I was thrilled that Hilton offered allergy friendly cookies!! Kudos for making your welcome treats accessible to everyone. I have two kids with severe food allergies so this was very important to me. I definitely will be staying at Hilton DoubleTrees when traveling. Overall, it was an amazing stay. Thank you.
10.0
Love this hotel. Probably my favorite hotel in the area. Reasonable prices and they have every amenity we are looking for.
FAQs
How much does this hotel cost compared to others in South Portland?
The average price for a rental in South Portland is £213 per night. This rental is £100 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree by Hilton Hotel Portland. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Hotel Portland. Enjoy the water!
Is DoubleTree by Hilton Hotel Portland pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DoubleTree by Hilton Hotel Portland?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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