SureStay Plus Hotel by Best Western Durham Medical Center
About this hotel
Hotel in Durham with free breakfast and fitness center Along with a fitness center, this smoke-free hotel has a business center and conference space. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center. Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym / Fitness Center
Map of Durham, NC
Hotel in Durham, NC
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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££££
Reviews
2.9/5.0
Average(967 Reviews)
5.0
Service was great. Slept very well nice and comfortable. Love the big TV. Need more work on bath tub (cleaning or replace). Location is five minutes from my final destination. Great location.
3.0
Normally we like Best Western hotels but this was disappointing.
The staff were very friendly no problems there.
The hotel was very dark except in reception.
There was only a blind at the window
and no net curtain for privacy The hotel is very grey, which we know is fashionable at the moment but it needs some bright colour as well.
Tap in bathroom was very temperamental sometimes giving hot water sometimes cold. There was no plug.
for the sink.
6.0
It is ok place.
8.0
I wasn't able to take a bath. The bed was uncomfortable and to high. Other than that it was great.
2.0
I got texts from the hotel saying to text if anything was needed, but no one ever returned my texts, nor did they ever answer the phone. I prepaid through hotels.com, and usually do not have to wait for a room more than 5 minutes. For whatever reason, the night clerk had problems with the computer, and I had to wait in a freezing hallway for 20 minutes. I had a wheelchair user with me, and the only way I could get onto our floor was by opening a heavy door that had no handicap switch, and no way to hold it open. I struggled greatly to get him inside, and there was no way a person alone in a chair could have handled it.
10.0
Nice place
1.0
Noise…trucks backing up, people locking car doors, traffic…I was on the third floor and the person I was on the phone with even asked what that noise was because it was so loud and clear over the phone.
Stains on the floor and bedding.
1.0
Leaking shower ( all over gloor & toilet) broken sink no cold water from sink.... room smelled and the smell of Marijuana all over property ....ppl yelling at all hours of the night no wifi Available as listed remote had large burn hole difficult to turn off and on tub was dirty toilet was working but not without moving handle.... Could be a nice hotel with upgrades and cutting out all the party people that stay on weekends.
1.0
No good!
2.0
The bed is great, but when it comes to cleaning not geat at all. The room was covered with dust and the tub was dirty. The staff was very rude! Extremely unprofessional, and very disrespectful to other guests as well. Only the front desk staff and managers were rude. Cleaning staff and cooks were very friendly. Would've given 3 stars if staff was nicer.
3.0
The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.
1.0
The staff was friendly enough. But this is a very poorly kept property. The room was rough. The flooring is buckled and flimsy. There was actually a whole in the floor in the first room we were given. The manager quickly changed us to another room. But the overall cleanliness is lacking. I would not recommend this hotel unless you really need to save a few dollars. The breakfast was very limited and not that great tasting either.
2.0
The staff was amazing!!
3.0
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
2.0
The price was right. Plumbing was terrible. Tub knob didn't work right, most of the shower water went straight town into the drain that drained too slow and had standing water around my feet. Yuck. Bathroom sink drained even slower. Double yuck. Lots of less than friendly long-term housing. Breakfast was top notch. While the room wasn't in the best shape, it was clean and staff was friendly. Reason for choosing this hotel was that they are pet friendly.
1.0
This was the worst stay I have had in dozens of years. The entrance had a wide open door with lots of non-hotel guests hanging around the parking lot. The air all around reeked of cigarettes despite no-smoking signs. The check-in area was dirty and old, my room was grimmy and paint was chipping off the walls as well as badly bruised and stained furniture. The bathroom looked like a gas station bathroom and the water was only slightly warm. I didn't want to take off my shoes.
Do not stay here unless it is your last option and you have to sleep in your car. I am glad my car was still there in the morning, I had my doubts.
3.0
It was superbly lit in and around the parking lot and building. However, the sheets had stains, the floor on the third floor was wavy like a roller coaster.
1.0
Pulled in the parking lot and drove off to find another hotel. I think the picture was deceiving. We had booked earlier that day so lost our full payment.
2.0
It did its purpose of being a hotel, but not a clean or comfortable hotel.
3.0
Clean and no bad smells. Not bad but could be more comfortable. Beds are hard. Would be nice if there was Queen beds instead of doubles.
3.0
The room is okay not the best, the bathroom exhaust was not working
5.0
The staff was very friendly and helpful. There are plenty of dining options close by and it is very convenient for my medical needs.
2.0
Room is dirty and smells like smoke. The floor is sunken in by the ac unit. Overall very disappointed in the room.
4.0
I enjoyed the time I was there but the rooms need more tlc
1.0
Do not stay here, this place is disgusting. Mouse feces on the bed, spider webs in the bathrooms, cockroaches everywhere. I brought in 6 friends for a 2 night stay (3 double rooms). One ended up sleeping in his car because he didn't feel it was safe, two others ended up leaving after the 1st night and got another hotel room elsewhere. So disappointed in this place. what an embarrassment to my guests, I booked the place sight unseen on hotels.com. Pictures and price looked good, but it sure didn't look like the pictures. Hotels.com, you need to drop this one.
2.0
This place is a dive...do not let the pictures on the website fool you. It is old, dilapidated, and smells of mildew..
3.0
Room floor was not clean upon arrival. Hall floor was buckled and uneven. Request for extra pillow was never provided. Not the expected quality of a Best Western for $145.00 nightly.
3.0
Stay at here for quick traveling, you get what you paid.
1.0
This property is absolutely rundown & desperate for a makeover throughout. Exteriors, lobby, room, etc..
Our room didn’t have an extra blanket, nor even a smoke detector. It did have what appeared to be a hole patch job, a q-tip on the floor (gross), and a scungy bathroom.
Online pictures are completely out of date.
If you just need a place to rest, for the night, then it’s safe & (barely)clean enough.
The young man, who checked us in, was pleasant enough- although I wouldn’t say bubbling in personality.
Personally, I wouldn’t recommend it.
1.0
No comforter/bedspread/blanket on bed, just sheets. Chair was office type with rollers and left arm was broken, chair would not adjust only in low position which was very uncomfortable. Full breakfast listed but when i went down at 6:35am door was locked to area and no person around. Window in room locked but did not close completely allowing outside noise and weather in. Might be worth $20 but not what i paid.
1.0
The hotel was dark and dirty. I would not recommend it to anyone.
1.0
The room was in very poor condition. There was no functioning light in the bathroom, no cover on either light fixture in the bathroom and no light bulb in the fixture at the sink. There was no comforter on the bed, no cups at the cheap coffee pot, and the entire property was run down. My hotel key card did not allow access to the lobby in the early morning and the don’t open the lobby until 7:30 am.
2.0
The staff who checked us in was nice. The room and overall hotel is rundown. Paint splattered on the floors. Broken chair in room. Leaky windows lots of road noise. Very poorly maintained.
1.0
The stay was horrible. The room is very dirty and filthy. There was no comforter on the beds. It was just a very thin blanket. The room smelled like weed smoked even though we booked non-smoking. The ac/heater made so much scary noise that kids were getting scared in sleep. Felt like somebody was walking near the head as the walls were so not sound proof that they walked on the middle of the night and we were able to hear every bit if it. Upon complaint I was told to vacate the room at 3:00 am midnight with 2 kids for a refund. No customer service at all. Pathetic hotel. Not sure how it under Best Western banner with zero standards. Would never recommend or come back again.
2.0
Not clean. Paper thin walls. Very noisy. Breakfast is a joke. Weed smell everywhere. Not again.
5.0
Close to several good restaurants
2.0
Was good except couldnt get hospital rates. They always give us hospital rates because we go to Duke Med for treatment.
3.0
Needs major renovations
5.0
It's overall good about staff costumer services good breakfast reasonable room price and cleaning
2.0
We actually ended up in the exact same room from Dec. 05, 2022. All the deficiencies from then were still there 58 days later! None of the repairs had been made. I honestly meant to mark the condition as poor, but could not go back to correct it.
These are the issues that remained:
1. The wall by window still had a large 4'+ rectangular section where it looked like the drywall had been scored/cut.
2. The moulding by the toilet was still on the floor. It could have been re-glued or even nailed in!
3. The shower perimeter had still not been painted where it had been patched/resealed.
4. The dirt spots on the floor by the bed could have been scraped up-months ago.
5. The bathroom vent does not work.
Additionally, the plants in the foyer were severely neglected, and there was food crumbs on the top of the heating/cooling unit.
FAQs
How much does this hotel cost compared to others in Durham?
The average price for a rental in Durham is £101 per night. This rental is £50 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SureStay Plus Hotel by Best Western Durham Medical Center. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is SureStay Plus Hotel by Best Western Durham Medical Center pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SureStay Plus Hotel by Best Western Durham Medical Center?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.