Sheraton Surabaya Hotel and Towers

Royal Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Daily buffet breakfast (IDR 312180 per person)

Separate tub and shower, free toiletries, hair dryer, bathrobes

Club Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Smoking (Newly Renovated) | Premium bedding, minibar, in-room safe, desk

About this hotel

Nestled in Surabaya, this lovely hotel for £67 per night is a great choice for your next vacation. Art Deco hotel with 3 restaurants connected to the convention center in Surabaya This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested. An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Gym / Fitness Center

Garden

Family friendly

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

0.44 miles

Sheraton Surabaya Hotel and Towers

4.4

Excellent(312 Reviews)

Hotel in Surabaya

5-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

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££££

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Gym / Fitness Center

Garden

Family friendly

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

0.44 miles

Reviews

4.4/5.0

Excellent(312 Reviews)

3.0

Feb 2024

I just stayed for 2 days. The view at the club room was beautiful in the evening.

10.0

Dec 2023

Friendly service, comfortable room

5.0

Nov 2023

all great, love the ambience

5.0

Oct 2023

The staff were very hospitable unmatched

5.0

Sep 2023

Best location, the hotel is close to all the attractions

4.0

Aug 2023

Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!

5.0

May 2023

This nice hotel for stay

1.0

Mar 2023

the room is very smelly, condition really bad

1.0

Dec 2022

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.

4.0

Nov 2022

Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious. A lot of restaurants with great food also in the nearby shopping mall.

3.0

Sep 2022

The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.

3.0

Jul 2022

Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff

5.0

Mar 2020

Great hotel located immediately next to the Tunjungan Plaza malls.

4.0

Mar 2020

The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments

5.0

Feb 2020

Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.

5.0

Feb 2020

We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!

5.0

Feb 2020

1.0

Feb 2020

Water pressure was non-existing for the showers, bedsheets were dirty and stained plus the welcome card was addressed to a wrong guest.

2.5

Feb 2020

It was a great short stay

4.0

Jan 2020

Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom. Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.

4.0

Jan 2020

Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom.Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.

3.0

Jan 2020

Hotel location, breakfast, service was great. Need to improve room amenities (especially hairdryer - it’s mentioned “turbo” but not really turbo on it and TV was too small) Definitely will come back to this hotel

2.5

Jan 2020

2.5

Nov 2019

It was amazing

2.5

Oct 2019

Amazing City location

5.0

Oct 2019

Indeed it is a 5 star hotel, The front desk staff, the concierge, and everyone else was outstanding. I had my room cleaned everyday by Miss Lilis who did an excellent job The location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.

5.0

Oct 2019

Indeed it is a 5 star hotel, The front desk staff, the concierge, and everyone else was outstanding.I had my room cleaned everyday by Miss Lilis who did an excellent jobThe location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.

5.0

Aug 2019

Location was fantastic and staff were helpful and courteous

5.0

May 2019

The hotel is located in great location and connecting to shopping mall. Staffs here are so nice and helpful. Happy experince here for me

5.0

May 2019

The hotel is located in great location and connecting to shopping mall.Staffs here are so nice and helpful. Happy experince here for me

2.5

May 2019

Very friendly staff

2.5

May 2019

Very friendly staff 👍

5.0

Mar 2019

Friendly services, clean and comfortable room and very convenient with a mall just right beside.

2.5

Feb 2019

Nice and comfortable hotel with nice breakfast. Only downside is there is a loud noisy sound coming from plumbing sometime at night

2.0

Jan 2019

Close to the mall, but hotel room is old and not in good condition. Toilet smells of sewage and stains on towels and beddings. Understand hotel will undergo renovation in Feb.

2.5

Jan 2019

Great location

2.5

Dec 2018

my favourite five star hotel to stay. great location, great hospitality by the hotel staffs, nice room

2.5

Dec 2018

my favourite five star hotel to stay. great location, great hospitality by the hotel staffs, nice room

2.0

Dec 2018

it was an okay experience for the standard that you may expect from sheraton

4.0

May 2018

I stay here often just for some room service and swimming. The food is very good and promptly delivered for room service. I asked for a bucket of ice to be delivered to my room so i could chill my wine and ordered 3 small cokes. They instead brought me a bowl of ice and 3 cokes and charged me 192000 rupiah for ice. I was quite shocked at the sprice for ice and 3 small cans of coke.

FAQs

How much does this hotel cost compared to others in Surabaya?

The average price for a rental in Surabaya is £32 per night. This rental is £35 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Surabaya Hotel and Towers. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Surabaya Hotel and Towers. Enjoy the water!

Is Sheraton Surabaya Hotel and Towers pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sheraton Surabaya Hotel and Towers?

We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.

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Sheraton Surabaya Hotel and Towers

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Sheraton Surabaya Hotel and Towers

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Surabaya?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Surabaya Hotel and Towers pet friendly?

What amenities are available at Sheraton Surabaya Hotel and Towers?

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