The owner manager did not want to talk to you. Arrived at 8.45pm and they refused to come to the door to talk to you and give you your key. Had to use a telephone intercom that you could barely hear them give you instructions. There was no milk for a cuppa, only 2 small cups, no knives, forks or spoons just 1 teaspoon.2 straight back seats - very uncomfortable to relax in after driving all day! Two towels, 1 face towel no hand towels. The next day there was a sign at reception saying the office is temporarily closed. Not a very welcoming experience!

Customer service was horrific. Would not recommend

Close to eating choices

All ok

What a lovely little surprise! This was the cleanest and freshest motel room I’ve stayed in for a while. Even the remote control was spotless! Highly recommended if you’re passing through.

The motel was good value for money. The bed very comfortable and no traffic noise

Excellent value for overnight stay room was spotless check in easy

Friendly, quiet and clean.

Clean , tidy & easy to get to . No complaints. Bed comfy , shower hot

The property was conveniently located and clean. Ggreat for an overnight stop...

Lovely room, nice armchairs

The property was on the ground floor which suited us as we cannot walk upstairs unfortunately it meant that we had a lot of noise coming from cars parked outside our unit and very noisy people above. The room was extremely dark and had no personality or view outside, I should have asked to see what else was available but we were extremely tired . As we did not have transport , we could not get any dinner, we are not up to par using mobiles, we had a couple of oranges and pears to eat but I had to go over to the office to ask for a knife and plate, they did have room spray in the bathroom and the shower was hot,I would not recommend this motel and if I ever had to stay in Benalla again I would take more time to select another motel, The Manager was pleasant ,also the bed was small, I am sure it was a double instead of a queen

Comfortable, clean, friendly staff.

Lovely and clean, quiet easy parking easy to find, and we enjoyed our stay

Good people Very nice place

It was so clean that I couldn’t wait to go to bed! Unbelievable! The cleanest motel in Victoria to say the least. Probably in Australia. Thanks so much!

Quiet clean helpful dtaff

Clean and tidy room, bathroom was also spotless

Friendly manager, excellent amenities

Clean

Clean and quiet

Decent bed, though had to hook up the electric blanket and discovered the leads were a little on the short side.

Like it

Comfy room, great service. Lovely quiet place to stay

Comfy room, great service. Lovely quiet place to stay

Very enjoyable stay, the room was well presented and the bathroom great. Would recommend it highly.

pleasant experience close to town

Friendly service, very clean & walking distance for take away food

It was a great place to stay over.

Friendly staff and clean rooms

Very smart place. Rooms basic but well appointed and very clean. Plenty of room. Just perfect for us. Love the shower head light, was a quirky touch. Very helpful staff. Very clean and quiet. Would highly recommend.

Lovely clean, comfortable motel room in lovely location. Well equipped including microwave, toaster and kettle. Friendly, professional staff. Would happily stay again if in the area.