Room 120 was beautiful. Unfortunately it had been smoked in at some point and smelled of stale cigarettes.

The service was good. The employees were friendly.

The staff was very friendly and the breakfast was really good. Other than that the 2 bedroom suite we had absolutely wreaked of cigarettes (it was a non-smoking room) and the a/c worked on one side only. We also chose to use the stairs the remainder of our trip after being stuck in the elevator for what was five minutes but felt like hours. It was pretty scary. The outside of thw property was nice, and it felt like a safe area, and close to the amphitheatre...but a one night stay was too much for me.

We had never stayed at a Sonesta before this trip, so we weren't sure what to expect. This hotel is just OK and for the budget traveler. The front desk service was fine. They only clean the room every seven days, so we asked for extra towels on our second night because we were only given three for our room for a three night stay. They had no extra towels or wash cloths, so we were given pool towels. The condition of the hotel common areas is not great. Lots of worn looking carpet and beat up walls. The hallways do smell like food and sometimes pot. People had dogs in their rooms that barked occasionally but left large piles of poop in the mulch of the flower beds outside the building door that was never cleaned. The pot smell and poop are not the hotel's fault, but just be aware. The room was OK. It was clean, but just worn looking. I booked through hotels.com where there was no mention of a parking fee. When we got to the hotel there was no mention of a parking fee from the front desk, but we were given a paper with breakfast times that also mentioned there's a $6/day parking fee and you need a parking pass. We asked the front desk about the fee that night and were told that sometimes they charge it and sometimes they don't. Still not sure if we were charged the fee or not because we booked through hotels.com where no fee is showing. Overall, it was ok for the price, but we won't be staying at a Sonesta again.

We have stayed at this location many times and usually have a good experience, but this time was very different! Our room was very run down and dirty. The cabinets where falling off the hinges, the fridge looked like it got into a fight, very dirty air vents blowing air on us, cigarette burns every where, couch was broken down, and our TV didn’t work. We were told the TV would be looked at never given the option to switch rooms when the parking lot was empty so I know they had extra (TV was never fixed). We won’t be staying here again.

Great job

Furnace was next to bed and it was very loud. Couldn’t sleep without turning it off. After turning off the furnace then I realise there’s a carbon monoxide or some other kind of detector installed on the ceiling very close to the bed. It produces a ticking sound kind of like a clock and is very disturbing when I have turned everything else off and try to fall asleep.

The hotel is close to all sorts of shopping and restaurants which is nice. Receptionist was very friendly. The hall was filthy and smelled strongly of dog urine which was a shame because the room itself was very clean and roomy.