Amazing stay friendly staff

The customer service was great. Front desk was very friendly and helpful. I would give higher rating but unfortunately the 2nd elevator was not working which delayed access to the guest rooms.

Great reception person when we arrived late. Made us feel really welcome. Room was big and comfortable but the heater wouldn’t turn off and was very noisy. Bed was comfortable and the shower great. Breakfast was basic but plentiful though definitely closed at 9.30 on the dot. Room had microwave, coffee maker and fridge and ice down the corridor.

The main reason I stay at this hotel when traveling to Bakersfield (once a month) is because of the front desk clerk Dominque, the epitome of a kind & respectful employee.

Room was a bit grimey and extremely noisy from outside traffic and hallway. I was going to mention it to manager but they were busy dealing with others and their issues at the front desk.

Staff was very friendly. Room was not impressive. The bed was very uncomfortable and the road noise from outside was very loud. Usually, I turn on the fan on the air conditioning unit to create white noise but it wasn't possible with the unit. Would be helpful if the room had a white noise machine in the room and a new mattress. Bathroom also showed signs of age. Wall paper was shredded and obvious old water damage. Great location and nice staff but I assume stay here again unless they fix up the rooms.

I missed check-in on Monday eve duue to scheduling conflict on my part and arrived Tuesday afternoon. And although it could have been problematic, Dominique was FANTASTIC in handling any potential problems, straitened out the schedule, and an additional night at my behest. Great job! One downside was the maids missed servicing the room on Wednesday but things happen.

Booked the room about 30 min in advance on Hotels.com Presiden't's Day weekend Sunday due to needing an overnight break on a day-long family car drive on a dark and stormy night that was taking us past Bakersfield. Too tired to keep driving. We were sooo tired and hungry. The lobby was bright, clean and a sight for sore eyes. The front desk clerk was sooo welcoming, friendly and helpful. Happily gave us a couple extra Keurig cups for the morning as we had to be up before the free breakfast. Room was very quiet despite being next to the elevator. Room very clean and had mini fridge for our cooler items from our trip. Slept great. Bathroom a bit cramped at vanity our toiletry bags, but no way a deal breaker. Free breakfast was eggs, waffles you make yourself, croissant breakfast sandwiches with sausage and eggs, oatmeal (very runny rolled oats!), with loads of toppings to choose from. Lots of fresh coffee. Attendants were very friendly and the breakfast area was fairly spread out and very clean. We'd definitely crash here again if needing a stopover on a long road trip (we'll have plenty!). It's right off Hwy 99 and on hwy that cuts over to I-5. Booked this hotel because of it's excellent reviews, amenities, and we were going to drive right by it on our route. BTW, the front desk clerk recommended Rusty's for pizza delivery when we called down asking for a recommendation. Pizza was great!! Rusty's quoted 90 minute wait time, but it arrived in only 30-40 minutes.