Four Points by Sheraton Mt Prospect O'Hare
About this hotel
Comfortable hotel with free airport shuttle and fitness center Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available once per stay. Four Points by Sheraton Mt Prospect O'Hare offers 93 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Mount Prospect hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is offered daily and refrigerators can be requested. Housekeeping is provided once per stay. An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Elk Grove Village, IL
Hotel in Elk Grove Village, IL
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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££££
Reviews
4.2/5.0
Excellent(365 Reviews)
5.0
I had a very comfortable stay and the shuttle to the airport both ways was easy and convenient. The front desk workers were very helpful. I also parked my car there while traveling for a reasonable cost.
2.0
The pool area was not like what the pictures showed. Hot tub was cool water and dirty.
Woke up to ants all over our room and the smell of weed was over powering.
8.0
Hotel representative was very cordial and nice, which was a good start to the stay.
10.0
The property was very clean. It was safe and convenient.
10.0
Alex of the front desk is amazing,excellent customer service and for that I will again stay whenever I’m in Chicago to visit.
4.0
Checked in - given a room that was not clean, no sheets, beer cans. Second room, the staff member joined me to make sure it was not already occupied! No body wash in container in shower. In in the morning, coffee was empty and staff acted like it was my problem. Told me to ask the cook to make more...ridiculous. Zero breakfast snacks, not even a banana or water.
2.0
Shower did not have hot water the 2nd day. Sink had hot water. Strange.
10.0
Everything was awesome. Great service, great room, parking, and very clean and attentive staff.
6.0
Down grading purely because pool was closed for maintenance (sign looked pretty old) and I only stay at places with a hot tub.
Room was updated. Had no checkin end time which I needed.
2.0
Under new management and mediocre.
2.0
TV inoperable. Mold in shower
4.0
Lack of bar, restaurant and pool hot tub not good
1.0
I chose the hotel partially because it had an airport shuttle and hot tub. The shuttle doesn’t run early in the morning and the hot tub was closed. We had to be moved to 3 different rooms. All rooms had damaged furniture and dirty bathrooms. We decided to leave and booked another hotel room. The staff was very nice and we left without notifying them.
3.0
Ok… so I’ll try to make this as short as I can. Ive stayed at different Four Points hotels before and my experience was excellent. I figured this one should be similar, right? Not so much. When I first checked in, I was given a room with dirty towels and the fixtures in the shower were broken. The front desk host was kind enough to switch me to another room which was great. The new room had clean towels, no broken fixtures, but …there was no trash cans, the shower has stains, and the water bottles were half empty. So that was gross.
Now on to things outside the room:
- The carpets are very stained.
- They advertise that they serve breakfast but there is no breakfast available in the main lobby like there normally is at most hotels. They had a little sign in that showed like 5 breakfast options… but you have to order it.
- The coffee available is literally one coffee urn for a couple hours. Thats it.
- The bar is small. Their beer dispensers didn’t work at all.
This hotel needs A LOT of updates, and carpet cleaning. If you’re looking for an easy one night stay, this hotel might be okay. If you’re staying longer, I really recommend you book somewhere else.
5.0
Clean room and friendly staff close to highway and shopping/Dining.
5.0
Our stay was quite good. We had to check in late because of incoming flight delays, and the staff took care of us. The room was great...quiet and comfortable.
3.0
good one night booking, i enjoyed the cleanliness.
5.0
Close to the airport
3.0
Staff wasn’t accommodating. Had my preparation here for the wedding. AC in the rm wasn’t working and took a few phone calls to get an answer. Hair and makeup artist requested for chairs, staff said they will bring but never came. Overall stay was okay.
1.0
I had an extremely disappointing experience at this hotel. The cleanliness was abysmal - there was hair on the towels, stains on the sheets and pillows, and it was clear that maintenance was neglected. I felt unsafe throughout my stay, and the staff seemed completely careless about addressing these issues. We lost our key and the staff just provided another key without checking any identification or information at 1am. This should not happen with so many visitors coming in and out. I would not recommend this hotel to anyone. One star is too generous for this place.
5.0
The staff (front desk personnel, housekeeping, maintenance, management, sales) everyone was fantastic. I was a guest for 7 weeks (for medical reasons) and everyone was so helpful, attentive, patient, compassionate and thoughtful of my situation. I don’t want to home!!! Lol
1.0
It’s a 3rd world hotel. No breakfast nothing really is good about that hotel. Any future customers should reconsider booking the place.
2.0
There was mold that covered the ceiling in the bathroom. There was also mold in the pool. The hot tub was not hot. No conditioner in the bathroom. Kitchen was closed. Front of the house staff not very friendly at all. Night staff made you feel like you were inconveniencing them. I really have never had this much to say about a stay anywhere.
3.0
Very well kept and family friendly. Close to everything
4.0
Great
1.0
Not a clean looking place
1.0
So bad. No cleaning, no soap, no customer service. The worst
5.0
The free parking was great! Staff were super helpful and the pool and hot tub were great!
4.0
Every night and every day the fire alarm rings and people have to leave the hotel. They cannot fix this. Highly annoying when you are waken up every night. Staff is undertrained, constantly makes mistakes with the computer, manager needs to come and straighten things out. The room wasn't cleaned in 4 days.
2.0
Midnight alarms for 2 nights and we have to check out in advance without refund
1.0
Fire alarm went off. Goes off nightly
5.0
Hotel was clean and had great service people :)
4.0
Confusion with my reservations.
3.0
Clerk charged my card twice. Waiting for refund. Also, expedia charged me $10 for extra person in room. This charge should also be refunded.
4.0
I have t received my deposit yet from the hotel
4.0
Several maintenance issues: bathroom door hinges were loose and door did not close properly, shower door would roll open on its own, body wash dispenser was empty or not working, no Kleenex in room.
Fire Alarm went off at 8:00 a.m. and did not see a Fire Dept. Response making me think alarm panel was not connected to Fire Dept.
1.0
Worst
3.0
general level of upkeep is sub-par
2.0
When I arrived to check in, the front desk person pulled up my reservation and then said aloud, “another one of those,” apparently taking umbrage with my reservation being from Expedia - and making me feel unwelcome.
There are no ice machines, so you have to call and get ice (and the staff gets it from the kitchen), but there are ice buckets in each room. Why not keep the ice buckets tucked away in the kitchen, too?
The dresser in my room was falling apart. A hole in the ceiling next to a fire sprinkler. Tike falling off the wall in the bathroom. Mildew. The cover of the bath fan was falling off the ceiling. The door handle for the bathroom was loose. The flooring had gaps in it. The top of the desk was warped from water damage. Weird stains on the blinds. (And the TV had motion smoothing turned on that I couldn’t turn off!)
5.0
It was comfortable, clean, and quiet. A very nice place to stay
FAQs
How much does this hotel cost compared to others in Elk Grove Village?
The average price for a rental in Elk Grove Village is £91 per night. This rental is £25 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Four Points by Sheraton Mt Prospect O'Hare. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Four Points by Sheraton Mt Prospect O'Hare. Enjoy the water!
Is Four Points by Sheraton Mt Prospect O'Hare pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Four Points by Sheraton Mt Prospect O'Hare?
We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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