Cerulean Tower Tokyu Hotel
About this hotel
Located in Shibuya, this attractive hotel for £202 per night is a great choice for your next break. Luxury spa hotel, walk to Shibuya Crossing This smoke-free hotel features 7 restaurants, a full-service spa, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite. Cerulean Tower Tokyu Hotel offers 408 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center. Guests under 18 years old are not allowed in the fitness facility or spa tub.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Shibuya
Reviews
4.7/5.0
Outstanding(1,083 Reviews)
4.0
Great hotel, big room, great big both room.
The pool and SPA are amazing, the only comment here is the opening hours (open very late - 9am) and the fact that kids cannot use the pool at all.
5.0
A great oasis and base location for a stay in Tokyo.
5.0
We stayed one week at Cerulean Tower,it was the Best option in Tokyo,very good location,polite,kind and helpful staff specially staff from the executive lounge,a special thanks to Alessandra,how she was kind with us.Comfortable room and very clean,awesome view.Everything it was nice!
5.0
Super clean, super comfortable, great service, convenient location near the heart of Shibuya.
5.0
Amazing hotel. Excellent location minutes to Shibuya station Airport bus pick up and drop off at hotel
5.0
Great location. Just close enough to Shibuya Crossing yet far enough to serve a base. Close to all transportation. Hotel and staff very professional. Would definitely stay here again.
5.0
This hotel was fabulous! The service was incredible, buffet breakfast was delicious and convenient, rooms were comfortable and clean, showers were great, excellent location. Additionally, the interior design of the hotel was beautiful. Many employees spoke English. There is a direct airport bus for ~$8USD per person - definitely do this instead of taking trains with large luggage! If I had to say one constructive thing - we stayed in a room with 2 beds, and they were very small, twin sized. Similar hotels in US would have larger beds. Overall - outstanding, first class, classy experience. Would 10/10 recommend!
5.0
Truly a 5-star hotel. Centrally located in Shibuya, within walking distance to Shibuya Scramble, shopping area and train station. Excellent service. Room size is generous compared to many hotels in Tokyo. Rooms are very clean. Toilettries by L'Occitane. A big plus is that it is a stop of the Limousine Bus to/from Narita Airport and Haneda Airport.
3.0
First time to stay here, but all was more than i expected
We enjoyed and good location
Hope that i have more time in next
3.0
Great experience…loved it
3.0
Convenient location and room was clean and comfortable. We both had meetings so didn’t spend too much time at hotel or use any facilities so can’t comment.
3.0
Amazing hotel, with fantastic service and flexibility. Reception informed me that check-in was 3pm, but when they saw I was ill, immediately found a room for me. Very convenient too with the Haneda Airport Limousine bus right outside the door! Nice luxurious amenities provided in the room. Don't hesitate to book this hotel if you are staying in Shibuya.
3.0
Great experience for my first 'Luxury Hotel'. Would not mind staying here again, staff was very friendly and helpful. Always willing to help or just greet. Room was spacious for myself and teenage nephew. He enjoyed his stay as well.
10.0
Amazing place, lovely staff. Great location
1.0
My wife and I stayed here for 4 nights, and unfortunately it did not live up to expectations. The property is nice, however not represented the cost. The bed was really comfortable, the breakfast was good and the bar on the top floor is excellent. However, there are areas of the hotel (pool and lounge) that some guests are not permitted to use, that are advertised but not provided upon stay. The building has a ventilation problem, which make the rooms become very humid, especially when using the bathroom/shower. The hotel has tried to solve this with a dehumidifier, which is not suitable. It must be said that the rooms are dated, which does not make the luxury feel luxurious. Nice place, not worth the price.
10.0
great Mount Fuji view
4.0
To be honest, I have been a long-time supporter of the Cerulean Tokyo Tower Hotel for at least two decades. However, during my recent stay, particularly after the pandemic, I was disappointed to find that the hotel was understaffed, resulting in a decline in service quality and an overall unwelcoming atmosphere.
One of the areas where I noticed a significant issue was with the maitre d at the coffee shop. Unfortunately, she was unfriendly and rarely smiled, except when interacting with Caucasians and Japanese guests. This behavior made me feel excluded and uncomfortable during my dining experience.
Another concern I had was the deterioration of the English language proficiency among the hotel staff. This made communication quite challenging, and I found myself relying heavily on Google Translate throughout my stay. It was surprising and disappointing to encounter such a decline in language skills, especially considering the hotel's reputation and the international nature of its clientele.
Overall, my recent experience at the Cerulean Tokyo Tower Hotel fell short of my expectations. The understaffing, inhospitable service, and language barriers made for an unpleasant stay. As a long-time proponent of the hotel, I hope that these issues can be addressed to restore the high standards I once admired.
10.0
We loved the Cerulean and would definitely stay again. Top class restaurants, wonderful staff. Fantastic location for shops, dining and underground.
3.0
This is my go-to hotel in Tokyo as it is right in Shibuya and everything is a short walk or cab ride away. Service and cleanliness has always been perfect. Staff are pleasant to talk to. The executive lounge has an amazing view of the city which goes perfectly with a morning cup of coffee. Will be continuing to stay at this location for all future Tokyo stays.
3.0
This was my second stay at Cerulean Tower and once again absolutely fantastic. Service-impeccable! Location-perfect! Room-extremely comfortable with outstanding views! Look no further-you’ll be so happy you booked this property.
8.0
We found it clean and well organised. Not very tolerant when our japanese language comprehension was lacking
10.0
I always stay here when in Tokyo - has never once disappointed. Spacious rooms and well-located, always providing a convenient and comfortable stay
3.0
Hotel is great, service excellent, only minor issue is breakfast buffet offers limited options.
10.0
Amazing hotel! Absolutely perfect place to stay’
3.0
Beautiful hotel in the heart of Tokyo. Very nice people and gorgeous views from our room. 40th floor bar was exciting and lobby level restaurant was great and more affordable. Close to a mall. Loved this place.
10.0
Very nice hotel, convenient walking to a ton of places, and there’s a 7/11 within the building too. Highly recommend for those wanting to explore Shibuya/Japan. Rooms are good sized too (traveled with our 2 young kids).
10.0
Luxury in the heart of Tokyo , loved it!
6.0
Convenient location at Shibuya and as with most hotels in Japan, the staff at reception are friendly and professional. However, our experience could have been better if some of the staff were less rigid about certain rules that do not make sense. Case in point, we have two children and one of them didn't want to wake up for breakfast due to jet lag, we thought it would make sense to pack up what we couldn't finish from our breakfast for her. When we first asked if they can give us a to-go box they said they don't have it; then when I went up to grab one of our kid's snack box and came back to pack that half a piece of egg omelet, I was shock to see that lady stuff almost ran over to tell us that it was not allowed. I would understand if it's a buffet but it was a set meal that we paid for so that kind of rigidity does not make sense.
10.0
Fabulous hotel, very close to the train station without being too close and busy. Great dining options, loved the breakfast each day. Room size was very large for Tokyo and very generous with the toiletries provided. Service was wonderful, we arrive very late at night with tired young children and the staff whisked us straight to our room, assisted with luggage and sorted everything very quickly for us. We were there for Xmas day and the Christmas tree and carol singers were fabulous.
10.0
The view. The convenience of the location (close from everything yet quiet for it is a block away from the hustle bustle). The service. The breakfast. 5 Stars all around. Limousine airport bus stop on B2 was extra nice!
10.0
Location, location, location. Will be even better when the works at Shibuya train station are completed. Only reason it didn't get perfect score from me is due to their charging for use of their swimming pool.
3.0
Always very comfortable and easy experience. The room for modern and updated- view of Fuji from 30th floor. Wonderful
10.0
Great hotel
10.0
Perfect location
3.0
The location in Shibuya is fantastic, such easy access to the food and station. The main shopping area is a good 10 minute walk but it's easy to get to as it's pretty much a straight line.
The staff are very friendly and the restaurants are very good. All up a wonderful stay
6.0
Nice hotel and a great area. It did feel weird they did not let us check out 1 hour later than planned, after paying $600 a night. They don’t seem to value Expedia bookers as much over “direct bookers”.
3.0
Our two rooms were right next to each other and had great views of Shibuya skyline and Mt. Fuji. The rooms were comfortable. We also love the L’occitane bath products. The boxed water was complimentary.
The hotel was centrally located - close to the Shibuya station and a 7-11 market was in the hotel!
We loved the breakfasts that were included in our room rate. The Japanese breakfast was a special experience - we tried all three dishes (salmon, natto and omelette), and the western style buffet was also amazing - so much variety.
10.0
Excellent location close to shopping, transportation and great eating places in the facility and within walking distance.
10.0
The location is excellent as it is close to the Shibuya Station/Restaurants/shopping options etc. We stayed in the Superior King Room which had an amazing view. Room was well stocked with amenities which were replenished daily. Housekeeping was on point. The staff were very welcoming and polite. Robes/amenities kits/bottled water were stocked daily.Currency exchange on site.Excellent stay !
10.0
My go to place to stay in Tokyo. Conveniently located right next to Shibuya station and a great hub area to stay whilst on your Tokyo adventures.
FAQs
How much does this hotel cost compared to others in Shibuya?
The average price for a rental in Shibuya is £61 per night. This rental is £141 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Cerulean Tower Tokyu Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Cerulean Tower Tokyu Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cerulean Tower Tokyu Hotel?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, laundry, and hot tub / spa.
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