Hilton Garden Inn San Diego - Rancho Bernardo
About this hotel
Nestled in Rancho Bernardo, this attractive hotel for £102 per night is a great choice for your next break. Comfortable hotel near Rancho Bernardo Inn Course Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub, and self parking. Hilton Garden Inn San Diego - Rancho Bernardo offers 200 accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily. An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Map of Rancho Bernardo, CA
Reviews
4.2/5.0
Excellent(1,004 Reviews)
2.0
There was no maid service.
5.0
Very comfortable and remarkably clean. The buffet was great.
5.0
Check in was fast and efficient. Friendly gentleman at the counter. Check out was a lady. She was nice as well.
5.0
My stay was great and amazing and I will always make it a priority to come back
2.0
There was no shampoo in the shower. I discovered this after being in the shower and had to get out and wait 30 minutes for housekeeping to come bring shampoo the front desk made it right by comping my breakfast, but the water pressure in the shower and no shampoo and a broken coffee maker Did not make for a good stay
2.0
When we arrived, the front desk attendant was pleasant and the check in process was quick. Sadly, our room was another story. It was not very clean and the faucet in the bathtub had a drip. We dealt with the drip the first night but by the second day, it was pouring out of the faucet and we were unable to turn it off. We notified the front desk and they sent maintenance who was very nice but mentioned that the room we were in had not had maintenance done on it and asked if we could change rooms. Not a big deal, so we packed everything up, went down to the front desk and the receptionist said "we do not have any 2 bed rooms left" but offered no alternative. I had to ask if they had a king bed room and told her we would deal with it. She was quite rude and acted as though we were bothering her. We obtained our key cards and ended up in a room very far from the elevators with no guidance from the clerk to tell us the father elevator and parking would be better for us. Nor did she mention that they have a parking garage that too would have been closer (it is not advertised anyplace). No compensation for the hassle on their behalf, nothing. Quite disappointed. I never expect much on a stay but this one was not so great.
2.0
$15 charge for parking in a public parking lot was steep. Continental breakfast for $19.95 was also steep. Also timeshare salesman in the lobby at the elevators was off putting.
3.0
Amazing place to stay the only issue I had was that I paid for my room through Expedia and payment was processed and when I check in they didn’t accept the same card I had paid with. It was 2 am and had heavy luggage and just wanted to crash, about a 10 minute inconvenience but overall 5 stars!
8.0
Convenience to appointments.
6.0
Clean and friendly staff. Beds weren’t the greatest.
1.0
I could not even stay and use my room. There was no hot water. I let it run for 20 minutes and it would not get hot. I checked in at 3pm so that I could shower and be in Temecula for a business meeting at 6pm. I could not shower nor could I wait for someone to fix the issue. I left and did not stay in my room.
6.0
No maid service, noisy limited control of the thermostat uncomfortable pillows.
10.0
Warm and friendly staff. Very responsive to inquiries and needs.
Nice evening lounge and morning breakfast buffet.
8.0
We had experience problem with heating.
1.0
We waited 90 minutes on Friday 12/22/23 to get our room. Which turned out to be the wrong room. Note, the website said check in was 3:00 PM, we arrived a few minutes after 3:00 PM. The wrong room wasn’t ready until 4:33 PM. We went to the room. It was not the deluxe suite that we had reserved. We called the desk and were then told our suite would not be ready until 6:30 PM. Then we asked for a manager. The manager, Trey, then said that the suite is ready, but the carpet might be damp. He brought the key to the room we had been given. He said he inspected the room and the carpet was dry. We moved. In the mean time, we were told that they were crediting our account 1/2 the room rate for Friday, we were given a “no charge” parking permit and we were informed that the room would be serviced every day. The next morning we found that there was only one coffee cup and no decaf coffee for the coffee machine in the room. When we went out on Saturday we asked the front desk to ask the maid to leave two coffee cups and some decaf coffee.
Saturday, the room was not serviced, no decaf, no coffee cups no towels. We had to get towels. Sunday, room was serviced. However, they did not leave any bath towels. Since the towels go on a rack above the back of the bathtub we didn’t notice until my wife showered. We called and the front desk brought some towels to the door. Monday the room was serviced. Tuesday we checked out, got a receipt, had to get parking charges removed
10.0
Very quiet, easy check in, close to restaurants, clean
10.0
It was great
3.0
The hotel room was clean however the bathroom door was missing paint and was outdated. The staff in the breakfast area and bartender were awesome!!! They really know what customer service is. I would just go back for them. They treated us very well. Thank you
4.0
Turned on the bath tub to give my son a bath and the water came out black. Thermostat was off. It was cold so essentially we put on the heater, after about 5 mins it would start blowing cold air. This went on for about an hour before we shut it off completely.
3.0
Clean, professional, relatively modern spot. Airy open lobby, nice pool, clean. Personally think the beds are hard/uncomfortable, but otherwise a nice spot.
5.0
great service, quite location.
10.0
Efficient and professional
5.0
In house cafeteria made a good fresh breakfast. Service friendly.
2.0
Smells like smoke.
Thermostats are locked to heat/cool instead of one or other. Min temp is a roasting 68. So expect the heat to kick in in middle of night and have no way to turn it off. No water bottles provided. So, 2am plan on waking up hot and parched with no water in sight.
1.0
The HVAC system was loud. It clearly is in need of repair. We did not get a good nights sleep as a result. Also, very odd charge for parking which was an over reach, considering that there is ample retail parking available next to the property.
1.0
Did not check in
5.0
Quick stay. Nice facility.
3.0
This was a last minute trip and everything worked out perfectly. The front desk staff was extremely helpful and friendly. The room was very nice and clean.
3.0
Although there is plenty of parking, parking was not included and I was charged for parking.
5.0
Nice and quiet place to stay and relax
5.0
Great property. Clean with a friendly and helpful staff.
4.0
I strongly object to the $15. parking charge!
Parking is in an open lot in a business complex with no control or guarantee of getting a space close to the hotel. Anyone can park in the parking lot!
Just another way of running up the customer’s bill.
4.0
Good property. I found the front desk to be inflexible though for an early checkin request.
They were helpful though on recommending the preferred food recommendation options.
3.0
Efficient and polite
1.0
We checked in then went to dinner came back our room keys didn’t work went down to front desk they said they fixed them came back 2 room still couldn’t get room went back to front desk 1 hour later got maintenance guy to put new battery in door before we could get into room! I will never stay here again! Didn’t offer to do anything for our inconvenience but I will reach out to manager!
3.0
After a busy day, we decided to have dinner in the hotel.
It was Austin, the bar tender that made our stay memorable. As seniors we have cut down on alcohol so he made us a non-alcoholic ginger drink that was perfect with our meal. I enjoyed the leisurely atmosphere of the dining room.
3.0
The bartender was great! Quiet location just across from the ocean
5.0
Excellent
2.0
Rooms need to be updated. Shower leaked. Sink slow to go down.
Maid service upon request. Also charged for parking in a business park
5.0
Nice and convenient
FAQs
How much does this hotel cost compared to others in Rancho Bernardo?
The average price for a rental in Rancho Bernardo is £180 per night. This rental is £78 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Hilton Garden Inn San Diego - Rancho Bernardo. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn San Diego - Rancho Bernardo. Enjoy the water!
Is Hilton Garden Inn San Diego - Rancho Bernardo pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Garden Inn San Diego - Rancho Bernardo?
We found 8 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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