Homewood Suites by Hilton Laredo at Mall del Norte
About this hotel
Comfortable hotel, walk to Mall Del Norte This hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a spa tub, an outdoor tennis court, and coffee/tea in a common area. Homewood Suites by Hilton Laredo at Mall del Norte offers 105 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with unspecified sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily. An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Family friendly
Map of Laredo, TX
Hotel in Laredo, TX
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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££££
Reviews
4.1/5.0
Excellent(697 Reviews)
5.0
I like this hotel very much great pillows and beds
2.0
Very ordinary at best. Dark rooms, worn furniture and mediocre kitchen and bath. Very basic breakfast and $75 dog charge for one night.
3.0
First both rooms smelled so bad i had to buy fabrize to make the room smell a bit better and the beds where so horrible we could feel every spring in the mattress the room was so small for it to be a suite i had to move furniture around so my sons wheelchair could fit over all i would not book with them any more.
2.0
Stayed here January 2024 and the elevator was out. Came back April and elevator is still out and had to take the stairs again. The bathroom was in bad condition. The toilet handle was loose, walls and door were dirty, tub was peeling and door handle was broken.
2.0
Like the set up with separate living and bedroom with full kitchen. However, we were on the 3rd floor and the elevator to our wing wasn’t working, and we weren’t informed of this when we made reservation. The front desk person said it had been out for a week. We had to lug our bags up the entire way. To make matters worse is that the wings do not connect so if you go up thru the other wing you have to go down and up the stairs again. This is not a pleasant experience esp for someone w bad knees. The ice machines on 2nd and 3rd floors didn’t work. There was a dirty sock in the bedroom and dirty towel on the closet so probably didn’t vacuum. There was a half finished sprite bottle in the fridge, and the tub was worn and cracked so a bath was not an option. They did give a $40 discount on a $249/night charge (this does not include taxes, fees etc…). I had in the past enjoyed my stays at Homewood, but this was not up to par.
8.0
The property was good, the only problem was that the Elevators were not working and we get a room on the top floor
10.0
Staff is amazing
2.0
It was a terrible customer service the girl at the front desk was rude and wantes to charge me more than what i had booked because the elevator was not working and in order for me to be on the aide of rhe elevator she wanted to over charged
8.0
Over all exelent!
10.0
Excellent
10.0
Nice stay
3.0
Extra comfy ..,
3.0
Very good stay, wife and I got a good nights rest
3.0
It was nice but property is being remodeled so there was a lot of unfinished work in the room and pool door had to be propped open with a chair…. Very unsafe for kids
2.0
This Hotel needs a lot of work.
3.0
Everything was clean
Love the location
5.0
It was under construction, but everything very well organized I liked the area.. coming from out of town just stopped to rest shower and took off . Wish we could’ve stayed longer..
2.0
The Hotel was under construction and we were not advised. The drapes were not installed they were on the bed and couch. Dishes were still in the dishwasher. There were not enough towels. There was no shampoo. Ice machines not working. We needed to get it from the kitchen. We were in the 3rd floor. Would like a discount
2.0
The staff are amazing… but they’re dealing with a trash situation. Renovations are messing up this place. The halls are falling apart, the dust is everywhere , and the AC isn’t working. As far as the room goes, it was fine. No issues.
1.0
The hotel was under construction and we were not advised. The wall paper from the walls was hanging. The ac vents were in the floor, the room numbers were on the floor. There was no toilet paper or towels in the room. The hallways and elevators were extremely hot. It was a disaster. We couldn’t get a refund because we booked through a third party. We feel cheated out of our money. Horrible experience. Didn’t expect this from a hotel chain such as this kne.
2.0
Bathrooms had hair from previous customers, suite only had 2 towels. Took hours to get more towels, house keeping never showed up even after requesting house keeping.
2.0
This place could be a 5 ⭐️
The property it self it’s beautiful, well designed but it needs a TLC overall.
Carpets in halls are extremely duty it will take the rest seem less
The rooms are fresh n clean, bedding very comfortable
Some management on housekeeping needs to pay attention to clean hall floors.
2.0
Breakfast was limited to bread, some fruit and waffle dough the morning of our stay due to "staffing issues". They didn't even made an effort to pull out the plates and utensils from the buffet area cabinets. My wife ended up doing that so our kids could have somewhere to place their waffles. The closet sliding doors on one of our rooms were not working. When I tried to open them they almost felt on my feet. I could reposition them and fixed the problem for the next guest.
1.0
The property is in need of serious updating. Carpets on the stairs are ripped. Elevator panels are damaged and in some places the call button were pushed in passed the wall surface. Ice machines on all 3 floors were unplugged and pulled away from the wall. Even if in the process of replacing maybe leave one working. Areas around the entry doorway were littered with debris & trash. Shower door leaked and mattress was well past its prime. There were signs posted that they were updating the hotel but not sure where, Poor Homewood it used to be a nice hotel.
2.0
Property needs upkeep, it was dirty
2.0
The Homewood suites was a very nice and clean establishment. starting to show some wear and tear. ice machines were not operatable on 3rd and 1st floor. King size bed (mattress) had some wear to it. over all experience was excellent.. will continue to stay at this facility.
2.0
We couldn't take shower because there was not hot water. The issue never was resolve and not other actions were taken. We are a family of 5 and in the 2 days we were there could shower. 1 night only.
5.0
Everything good
2.0
Did not get 2queen beds, a/c didn’t work, old musty smell, rooms around us were open and maybe being refurbished? Outside area looked sketchy. Was not the same as a year ago.
1.0
Looks like they had bugs in there beds.
1.0
The property was under substantial construction and renovation. It needs it. They are not planning for mishaps like the electricity was out in the breakfast area and the only thing available was coffee. Breakfast is included in the price; however, they do not provide other options for breakfast when the electricity is off. There are other options to show customers you care.
Staff was helpful at check-in but there was no one available to provide help. We found ants on the table in the kitchen area of the room.
There were many missed opportunities to provide customers good services under the circumstances.
1.0
I Pay for premium suite they give me a regular room super dirty light from the restroom not working everything look old look more like a motel very disappointed
3.0
The fact that they had 2 bdrm suires
2.0
Used to be a great place to stay. It used to be, cause the last 2 times we stayed here, the experience were far from what weve experienced years ago. The room is dirty, you could feel that the carpet wasnt vacuumed in a very long time. The bathtub all scratched and the tap for filling it wasnt there. The bathroom door has no button, the toilet has a leak, the bathroom door is all dirty with something bloodish, i pased a towel and it came red. I was looking for my kids shoe, and i found a 500 mg pill of something and a hair claw clip that wasnt my wife. The table well, unusable, if you put something over it, it just dances, totally broken. They say its a full kitchen but it doesnt have any cutlery. The aisles and elevator smells. Last time was a very close experience to this, our curtains were like gruyere cheese, and all the room was dusty and dirty. I dintbwanted to stay here, but was the only option available. Years ago it was difficult to book here, now, is the last choice. Al least it has no roaches plague like amerik suites.
5.0
Excellent hotel
5.0
The construction was a bit of a let down. Had to not touch wet paint in different areas. Walking through the hall while they painted the ceiling. Breakfast staff disappeared at some pont before service was supposed to be over. There were no utensils or plates for people to use. She seemed upset when she finally came back. Front desk staff was great. Rooms were decent. My bathroom had a depression that made the toilet bowl seem ready to fall into the room beneath us. The tiles were loose and not grouted. Could cut your foot if you slip n catch the edge of the tile.
3.0
The hotel is in a good location and overall it’s good, the room size is great, and it’s pretty clean, but it needs a massive remodel of the rooms. You can tell they’re very old and haven’t been upgraded in decades. Other than that it was a pleasant stay.
1.0
This was one of the worst hotels I've stayed at, and its supposed to be a Hilton. We stood in the lobby for a half hour before someone came to help us check in. We had the furthest away room possible. The key I was given was sticky and there were no card holders. All of that could have been tolerated until we started going up to the room. Snaking around the building to get to our room, corners smelled like pee and everything was dirty. The room smelled dirty, the carpet was disgusting with piles of mud in spots. Electrical wires were coming out of the walls. The curtains were dirty with black like soot stains and red stains we didn't even want to try to identify. The bathroom was tiny. I couldnt open the bathroom door and the shower door at the same time... It was bad. Definitely not the king suite I saw in the pictures. We stayed only because of ok t was already 1am when we got their and i had already paid the 200 for the room. It was a horrible experience, do not stay here!
2.0
The tv in the living room of the room never worked, it was reported without action. Also, our 2 year old found a nail cutter for babies in the floor and when we look down the bed looking for a toy, we noticed that the floor wasn’t vacuumed properly.
1.0
Dirty and noisy hotel, no shuttle to airport, very dirty lobby furniture
FAQs
How much does this hotel cost compared to others in Laredo?
The average price for a rental in Laredo is £78 per night. This rental is £8 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Homewood Suites by Hilton Laredo at Mall del Norte. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Homewood Suites by Hilton Laredo at Mall del Norte. Enjoy the water!
Is Homewood Suites by Hilton Laredo at Mall del Norte pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Homewood Suites by Hilton Laredo at Mall del Norte?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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