Bed was pretty hard. TV was unplugged.

This is a nice property walking distance to ODU. There is a parking garage conveniently located but be aware there is a $10 charge per car per day for that convenient parking. I was not happy to discover that charge upon check in as I missed it in the fine print There is a free breakfast but it isn't worth mentioning. The restaurant in the building is a nice sports bar with pretty good food. Overall, I would stay there again.

I was very gratified on my last visit to see that Springhill suites by Old Dominion University is back to its old self. Services are back to normal, the restaurant and bars open again, the pool is operational again, though it could be a tad warmer, and the breakfast is very much improved from the dark Covid times. Enjoyed my stay very much. Excellent and helpful staff.

Near the university and other points of interest.

Excellent, professional experience.

I have stayed here before, and been fine with the place, but on this most recent occasion, it was a mess. To begin with, it took about 25 minutes to check in, due to the power being interrupted at the front desk twice. Each time it happened, as the hard-working front desk attendant had to explain to us, due to nearby construction, the entire system had to reboot, which took a long while. Even after it rebooted, everything was running painfully slow. As for the room itself, it was also pretty beat up, including tears in the carpet, and a large crack in the shower, which also had a very loose faucet fixture. Additionally, almost nothing in the room worked properly: The wall-mounted thermostat didn’t affect the room temperature, which was too cool for a late November day; the TV remote didn’t work, which meant I had to try and manually work the television, which also failed. I tried to phone the front desk about it, but the phone was also not working properly. Eventually, I just walked to the front desk in-person, and the attendant brought around a new remote, but that, too, didn’t work, and worse, the TV kept suddenly turning itself on, over and over into the night, until I finally unplugged it out of total exasperation. Not sure what has happened there, but despite the apologetic staff working hard to overcome all these issues, my stay was pretty unsatisfactory. The place needs some serious attention paid to basic upkeep.

It was the perfect spot we needed to have a place to sleep and enjoy the concert! Just foot steps away! Our shower didn’t work and the staff work very hard to make it right! Booked this hotel again for Januarys concert!

I slept very well and the full breakfast in the morning helped start my day.

Very convenient location. Parking costs extra, but is very very handy. One of the best motel breakfasts we've had. Coffee not quite so good.

Shower was terrible. It was either boiling hot or cold. It would not regulate. They never cleaned our room or gave fresh towels on 3rd day.

Check in was less than 5 minutes.

Went to visit our ODU student for the weekend. It was very pleasant from the entrance until checkout. All of our needs were met and the location was perfect!

Nice hotel

Staff was outstanding! Very nice and welcoming from the front desk, Gen Manager and more

Staff was great

My shower did not have hot water. Other than this, it was your average hotel with the amenities one would expect at this price point.

This hotel is dated. Tears in wallpaper, mold in bathroom, inadequate staffing after 6pm. Rooms not prepared(no hairdryer) parking charge is excessive. Is rated 3 star and it definitely is only pushing a 2 star.

Friendly and courteous staffs and clean property. Location is next to the university police department and we saw they patrol regularly. Only stayed 1 night for showering and sleep so we missed out the university fine-arts museum next door. The property does need some improvements. e.g.: not much sound proof from flushing toilets and showering from all directions; strange toilet and shower configuration.

Great room amenities and nice shower!

It was a Very good stay.

We were surprised to come back at the end of a long day to find the coffee service in the room hadn’t been replaced nor several towels left out for replacement taken care of. Too late to ask about it then, but as we checked out the next morning we were told the maid staff only comes in every other day. When it was clear that this hadn’t been communicated when we checked in, the kind attendant at front desk offered to “comp” our 2 nights of parking. This was the correct gesture (although I did have to call back several days later when it hadn’t been refunded to our charge card). Nice place to stay, just needs a bit of work on communication without and within.

We enjoyed our stay

They did not have our second room ready by check in time, but the staff was highly accommodating and helpful

Great location, nice property, great rate. The staff was really nice and very helpful. The only challenge was the layout of the room - the tv straddled both rooms so was hard to see well from either. And the baseboards in the bathroom were pretty dirty.

Clean, affordable, greatstaff

The only issue I had was continuously running out of toilet paper.. other than that the room was clean and my kids loved the pool.

Nice and clean

My ONLY complaint is the pool is freezing. No hot tub at all. But overall great place to stay.

Great check-in experience. Nice, big room which easily fit the 4 adults in our group. Would definitely stay here again.

Dirty room. Booger left on wall next to bed from previous guest. Pubic hairs on body wash, conditioner and shampoo bottles(provided by hotel) in shower. Old nasty blanket in closet used for pull out sofa rust on fixtures in bathroom shower curtain stains

Photo's on the website for this hotel showed a pool with a hot tub next to it, however there was no hot tub. The A/C was working in the room upon check-in, however after leaving and coming back several hours later the A/C didn't work. Fortunately this was later in the evening and the room remained comfortable throughout the night.

This place is not as advertised. It's old, rundown, and smells bad. Do not stay here! Also beware, they will put a second hold on your bank without notice and won't be able to tell you why. The answer will be "the system does that sometimes...it's old." Take this as a warning and good reason not to book here. I was working with hotels.com to try to transfer to another hotel and when they called this hotel they were told "We can move her to another room that's clean and doesn't smell." Ridiculous, do not stay here!