You guys need to spray over

Conditions of hotel are extremely poor. The smell of dirty wet carpet as you walk in. The bathroom in my room had tile completely coming off the floor. Upon arrival I was told my room was no longer available and only a smoking room would be available if I wanted it. I was asked to book elsewhere, and a refund would be issued. After several minutes of back and forth, a non-smoking room was provided. Looking back, I should have left. That was clearly a sign.

Door looked like someone tried to kick it in and it had roaches all over the room. I walked in and immediately left and went to another hotel.

Roaches

The room was infested with roaches

Never staying at this place again.

It wasn't clean to me. Noisy daily's they lease the rooms out like apartments. The place was run down.

The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.

The only thing pleasant was the staff. Killed 3 roaches during my week stay. No extra towels or toilet paper provided, I suggest you bring your own. The room floor was disgusting could not walk barefooted. I'm from NYC and this place gave me shelter vibes.

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

My visit started out rocky due to no fault of the property! Nelda went above and beyond to accommodate me and help me get checked in and settled. She was a friendly face throughout the week as well!

I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple people come to the desk while I was sitting there, and she never came out until we informed them she was just back there ignoring everyone. She was very rude to everyone, and didn't apologize or attempt to placate or help anyone. I understand the issue with the system being down, but she handled it horribly. I finally took an Uber back to the airport and slept on the floor there, but there were other clients who had booked directly through the hotel still sitting in the lobby unable to get into a room at 2am when I left. I can't speak for cleanliness or comfort since I never got a room, but the lobby did smell strongly like mildew.

Expedia has the worst customer service I need my refund

Our reservation was cancelled even though I called in advance about our late arrival! We had to scramble to find another hotel past midnight!!!

I'm wish I can stay longer but it's getting too expensive but I love the place.

Don’t ever stay here they have bugs and they keep your money if you don’t wanna stay there no more because of the bugs. The hallways smell like cigarettes it’s just so dirty n should be shutdown. Worst experience ever.

Everything was good, except I like my bathroom toilet a little bit cleaner

It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .

Reluctant staff.

Nothing

Only thing that was off was the cigarette smell and old tv. Other than great bed, ac, and area!

Never again

There was confusions about which room we are in. When the we got to the room we were assigned, a staff member told us that it was not ready so we have go go downstairs to get another room assigned. When we got to the later, someone else was already in the room. So we have to get down again to get that sorted. The kitchen has a stove and oven but no cups or plate whatsoever. We had to get down to the lobby to get 2 cups to make tea . Lucky we only had to stay one night. We won’t be back to this hotel

Nice rooms

The location is appropiate as is on an easy access to the highway , however, the cleanliness of the hotel is dossappointing: the carpet on the 3rd floor is absolutely disgusting, dirty, old and stained. The carpet in the room is the same Making the stay unpleasant.

Nothing unique...staff is rarely at desk. They have no toilet tissue nor towels, wifi barely works and the basic cable has been off all morning so no television but this is an extended stay!!!!

They DEFINITELY need to exterminate BAD. The room didn't have ANY kitchen items that was supposed to be there at check-in. We had to wait until shift change in order to get them(11pm). Just a terrible stay....glad it was just overnight

Disappointed.

It was roaches in the room and not enough towels to be given.

A bit oldish looking, smells funny sometimes in the corridors or lift, needs a good refurbishing, but could i expect a 5 star considering what i paid per night? The kitchen was functional, good appliances, but some of the dishes came dirty, hardly any washing up liquid available, and many cockroaches friends of all sizes running around the kitchen, bed, walls, bathroom. At least, you feel less alone in the room, it's entertaining, but it's not good hygiene at all. I know pest control can be a real problem around Houston anyway. AC working well, TV too. Hot water great for baths, but impossible to take a shower: jet was far too weak. I must say the staff was helpful and helped everytime i had a question or needed to work something out. The hotel is conveniently located near gas stations and highway and fast food outlets nearby, it was kinda quiet at night. It was not all perfect, some things could be better, but i have seen much worse in more expensive places.

Beautiful room, customer service was great, and bed was so comfortable.

Way too many little roaches everywhere on counter tops stove everywhere