It is the worst hotel I have ever seen in my life. In fact I found other hotels in the same area with the same rate but much much better in service, facilities, cleaning and all other issues but unfortunately I have been deceived by the posted pictures of this hotel that were not true. This may explains why this booking was none-cancable none-refundable.

It is the worst hotel I have ever seen in my life. In fact I found other hotels in the same area with the same rate but much much better in service, facilities, cleaning and all other issues but unfortunately I have been deceived by the posted pictures of this hotel that were not true.This may explains why this booking was none-cancable none-refundable.

Great location Low Quality cheap Rate do not expect good service

Great location Low Quality cheap Rate do not expect good service

It was across from the beach, and a beautiful location

TV and phone not working

The hotel was extremely cold, freezing. The internet conection was too slow and bad. Some parts of the hotel were dirty and unclean. Not recommended at all.

This hotel should not be at hotels.com it is totally below standards

This hotel should not be at hotels.com it is totally below standards

It was an overall good stay enjoyed it alot in alex

It was an overall good stay enjoyed it alot in alex

The staff is very unprofessional and rude we made the reservation in this hotel because it was near my brother’s exam and when we asked for a late checkout they said it is not possible and the room is already booked, however when some circumstances happened we had to extend for 2 days so we went to the reception to ask for extension even if they will change the room but they refused and said there are no rooms available and all are sold out so we checked expedia and found availability and made the booking in the same hotel so they changed the room which was very poor and when tried to change the room they said you are registered in that room and we are not allowed to change it also whatever we ask for either not available no one is answering The staff is very rude and unhelpful by any means and does not know how to treat a guest who is paying for his stay and they are not paying us anything

The staff is very unprofessional and rude we made the reservation in this hotel because it was near my brother’s exam and when we asked for a late checkout they said it is not possible and the room is already booked, however when some circumstances happened we had to extend for 2 days so we went to the reception to ask for extension even if they will change the room but they refused and said there are no rooms available and all are sold out so we checked expedia and found availability and made the booking in the same hotel so they changed the room which was very poor and when tried to change the room they said you are registered in that room and we are not allowed to change it also whatever we ask for either not available no one is answering The staff is very rude and unhelpful by any means and does not know how to treat a guest who is paying for his stay and they are not paying us anything

ا did not like the room facilities and its toilets. Every thing is very old. Room cleaning was not good.

Was absolutely bad Rooms not clean it’s problem with hot water and showers . Customer service was very poor Staff not helpful. I really not recommend to my friends or family.

Was absolutely badRooms not clean it’s problem with hot water and showers . Customer service was very poor Staff not helpful.I really not recommend to my friends or family.

Furniture and bathroom needs refurbishment Double glazing not good enough to prevent street noise Breakfast very basic No wifi You get what you pay

Furniture and bathroom needs refurbishmentDouble glazing not good enough to prevent street noise Breakfast very basic No wifi You get what you pay

Reception desk is the worst ever in handling rooms selection cases. Rooms are and very small. Few rooms are spacious, but available only for triple rooms.

Good value to money. Amazing view Very old furniture

Good value to money.Amazing viewVery old furniture

Bad condition Bed not comfortable No AC Clean terrible

Bad condition Bed not comfortable No ACClean terrible

It's very expensive for such place. The most exlant is the see view only

Its very expensive for such place. The most exlant is the see view only

Very dirty hotel roaches and the rat drops Every where not enough Towels

Very low in facilities,

Very low in facilities,

Pros: Amazing view, friendly staff, good breakfast, good location Cons: hotel is in terrible need for maintenance

Pros: Amazing view, friendly staff, good breakfast, good location Cons: hotel is in terrible need for maintenance

The best thing is the view. Note the royal crown and celopatra hotel are the same bulding. Royal crown is from 1st floor to forth floor while celopatra from 5th to 8th floor.

VERY SATISFACTORY