The Palms - Town & Country Club
About this hotel
Luxury Gurugram hotel in Sushant Lok with 2 restaurants 2 restaurants, a fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, outdoor tennis courts, and a steam room are onsite. The Palms - Town & Country Club offers 30 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and slippers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested. Recreational amenities at the hotel include outdoor tennis courts, a steam room, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Gym / Fitness Center
Garden
Map of Gurugram
Hotel in Gurugram
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
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££££
Reviews
4.0/5.0
Good(105 Reviews)
2.0
Stay was good and all the staff were friendly
Has gardens and a really nice pool area with a nice salon available on site
Great ambiance
1.0
The staff doesn’t help with luggage when you get out of car. They stare at you. They told me I had an incidental charge. I said I didn’t have any charges other than noodles I bought for a small amount. I gave them the money and they didn’t have change so they kept the change. Then they called me saying they forgot to charge tax. Kept harassing me every 30 mins to pay. I’m in a rush to catch my flight. Harassment for a few dollars. I showed proof I am waiting for the bank to approve payee. Don’t stay here.
1.0
Reception is not friendly and duty manager is not cooperative.
2.0
Not up to the mark mainly staff
2.0
The staff and their hospitality is very poor. They don't even smile at you. Rude behaviour and looks like they just are doing their job in pressure. No valet parking, to swim, you need swimming cap, if you don't have they will ask you to pay 200rs per person for it. And don't know why photography is not allowed near swimming pool. Useless rules. And grass around the rooms are not well maintained.
4.0
Excellent
3.0
Satisfactory!
2.0
The rudest check-in experience and staff.
First they refused to honor my Expedia booking and I had to pay separately (it was a pre-paid booking).
Then I had a friend visiting and they refused to allow them to hang out in my room.
Never seen service as bad.
2.0
Nice hotel to stay
2.0
Nice hotel to stay
4.0
Beautiful club … surrounded with lots of greenery… but Don’t expect outstanding hospitality from its staff.
4.0
Beautiful club … surrounded with lots of greenery… but Don’t expect outstanding hospitality from its staff.
2.5
Great location, beautiful property with a tranditional feel.
3.0
The hotel was very well located, mostly friendly and accommodating staff. My only issue with the hotel is the STRONG synthetic smelling room freshners used in all the rooms which really gave me a massive headache. I had to check 4 rooms before I was forced to upgrade to a room with a balcony to open the doors and get fresh air in, i.e. I had to pay extra just to get normal air into my room.
I highly recommend the Spa/salon and Kiran who gives the most wonderful massage.
Food was good. Too many plastic flowers around for my personal liking but that can be ignored.
2.5
The hotel was very well located, mostly friendly and accommodating staff. My only issue with the hotel is the STRONG synthetic smelling room freshners used in all the rooms which really gave me a massive headache. I had to check 4 rooms before I was forced to upgrade to a room with a balcony to open the doors and get fresh air in, i.e. I had to pay extra just to get normal air into my room. I highly recommend the Spa/salon and Kiran who gives the most wonderful massage.Food was good. Too many plastic flowers around for my personal liking but that can be ignored.
5.0
Excellent ambience
2.0
Amazing property, well laid out giving a feel of a resort. Lots of open space and a very relaxing environment.
5.0
It is a nicely laid out property with lots of open spaces a d fardens.
Very relaxing considering a busy NCR
5.0
It is a nicely laid out property with lots of open spaces a d fardens.Very relaxing considering a busy NCR
4.0
I liked all the staff they are all perfect & very helpful with smile.
I do not liked the rooms & bathrooms as they need some maintenance or renovation.
Bed was very hard & not comfortable
4.0
I liked all the staff they are all perfect & very helpful with smile.I do not liked the rooms & bathrooms as they need some maintenance or renovation.Bed was very hard & not comfortable
2.0
Check-in takes gruelling 15-20 minutes every time. I expect faster check-in as in other hotels especially on nights when I am already tired.
I am not sure why I am being provided sub-standard rooms when my colleagues get better rooms for same price. Just to be sure, I have confirmed that they did not get any sort of upgrade or such. I think that when they run out of rooms in hotel they allocate rooms in apartments which are not up to standard considering the price paid.
I have stayed a total of 4 nights so far here and its not good. I have moved on to other hotels in recent stay.
1.5
Check-in takes gruelling 15-20 minutes every time. I expect faster check-in as in other hotels especially on nights when I am already tired.I am not sure why I am being provided sub-standard rooms when my colleagues get better rooms for same price. Just to be sure, I have confirmed that they did not get any sort of upgrade or such. I think that when they run out of rooms in hotel they allocate rooms in apartments which are not up to standard considering the price paid.I have stayed a total of 4 nights so far here and its not good. I have moved on to other hotels in recent stay.
2.5
It was an amazing experience. Beautiful and peaceful location.
3.0
It was an amazing experience. Beautiful and peaceful location.
5.0
I like that it is more resort or club like rather than a typical hotel. It gives a good amount of privacy. I would recommend this place.
2.0
I stayed here during my business trip and was very impressed with the quality of room, breakfast spread and overall ambiance. The rooms are specious, very clean and with all amenities. The breakfast spread was excellent and very delicious. The location is also very nice. Overall very happy with the property and will look forward to stay here again.
2.0
I stayed here during my business trip and was very impressed with the quality of room, breakfast spread and overall ambiance. The rooms are specious, very clean and with all amenities. The breakfast spread was excellent and very delicious. The location is also very nice. Overall very happy with the property and will look forward to stay here again.
5.0
Excellent property, very nice location, easily accessible from all locations
1.5
Considering I was in Gurugaon for business, I needed everything ready and in order to accommodate me as I rush around for meetings. First day I apologized for being in a rush, and they just didn't care and nobody seemed like they knew what they were doing. Card machines weren't working to pay, hotel key card didn't work twice. I felt really uncomfortable, especially when someone asked me if my husband will be joining me. As a 26 year old girl, I felt very uncomfortable, so I had my friend keep me company as I packed my bags to leave, and we even had to pay extra to have a guest enter the room for half an hour. It was a strange experience and all around I felt a hostility there I'm very unhappy with.
2.0
Considering I was in Gurugaon for business, I needed everything ready and in order to accommodate me as I rush around for meetings. First day I apologized for being in a rush, and they just didn't care and nobody seemed like they knew what they were doing. Card machines weren't working to pay, hotel key card didn't work twice. I felt really uncomfortable, especially when someone asked me if my husband will be joining me. As a 26 year old girl, I felt very uncomfortable, so I had my friend keep me company as I packed my bags to leave, and we even had to pay extra to have a guest enter the room for half an hour. It was a strange experience and all around I felt a hostility there I'm very unhappy with.
1.0
Poor quality service and food was pathetic ,the overall room also had old towels.The receptuon service was very poor
2.0
The name of the hotel suggests that it is situated in a spacious area but instead the building is situated in the heart of a rundown area. Besides that the hotel appeared to be a very popular wedding location which caused a lot of disturbance for other guests. It was very noisy and the pool was not accessible because of this. Our room looked out on another building and had lots of technical problems. The price- quality is definitely off balance. We had a nice meal in the restaurant Senses and breakfast is also good.
2.0
Like always ( since I stay here very often ) my STAY was comfortable . I recommend on basis of my experience .
3.0
It is a Good property that can do much better if the staff is more courteous and supportive. The staff, including the reception staff as well as the restaurant staff requires a lot of Customer service training.
4.0
Good and comfortable . Good breakfast. Reached at night and checked out in the morning.
5.0
This is an excellent hotel and for the price we pay this exceeds a 5 star hotel. The staff is what makes this place the best. Staff is pleasant, courteous, helpful. The facilities are awesome. Nice poolside sitting, nicely kept gardens. Room service, food, dining, excellent.I will stay here in the future. Also, not too far away from international airport and metro station. Cant beat this place.
2.0
It’s pretty good. The thing I liked the most about this was the fact that it has some old Victorian charm to its architecture unlike severely modern hotels. I threw a wedding reception for my son here and decided to stay there for more than a week there after the reception as I really liked the place. Peaceful and tranquil from the insanity of outside world.The staff is very hospitable, exceptionally so in the breakfast area.
5.0
Conveniently located. Excellent fitness facility. Nice restaurant. Friendly staff. A+
3.0
While it is a convenient location for business travelers, the staff seems to be always waiting for something else. The tele had some trouble starting up, the room's key card wouldn't work, nor was the wi-fi working at the first few tries. Everything needed a re-do. Most disappointing when you are really looking to catch up on the day's email after a long day's work. Also, it irks the staff to be helpful, one would think.
FAQs
How much does this hotel cost compared to others in Gurugram?
The average price for a rental in Gurugram is £31 per night. This rental is £26 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Palms - Town & Country Club. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at The Palms - Town & Country Club. Enjoy the water!
Is The Palms - Town & Country Club pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Palms - Town & Country Club?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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