Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.

A lot of food around.

proses cek in dan cek out cepat

Decent room to stay in. Clean, Convenient and advanced.

The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.

Freindly staff cozy and clean room. But I orderd lunch, it took about 30 minutes. I didn’t have enough time to get on the train.

Quite good for the price....though not best location....very busy .

Quite ok....good proce as well .

Good for short stay in Surabaya

A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.

A small hotel, with very friendly staff. Room is very spacious and clean.

A small hotel, with very friendly staff. Room is very spacious and clean.

Had an enjoyable one-night stay at Neo Gubeng Surabaya. The staff were very friendly and the room was quite spacious for the price. Linens and towels were also clean. The hotel is also situated very close to city center.

I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly! The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect!

I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly!The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect!

I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly!The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect!

A few restful days in Surabaya an easy 10 minute walk from Gubeng Train station. Small but adequate room. Good breakfast.

Noisy - staff start preparing breakfast (open restaurant) at 3am, 3 days the same

Noisy ... staff made a lot of noises when preparing breakfast (rooms surround the testaurant) from 3AM on all my 3 nights stay

Good points: Taxis waiting beside the hotel at all time , location near main train station (Gubeng Surabaya). Breakfast not lavish but acceptable. Friendly staff, good clean hotel like other Neo hotels elsewhere. Not so good point: quite far from eating places . Overall: Okay

Good points: Taxis waiting beside the hotel at all time , location near main train station (Gubeng Surabaya). Breakfast not lavish but acceptable. Friendly staff, good clean hotel like other Neo hotels elsewhere.Not so good point: quite far from eating places .Overall: Okay

hotel room is good and clean. please make sure your reception staff is well trained and don't let the trainee to answer guest question unless they know about it.

Room is clean, food is not so good

Is just 15 minutes walk from the city center. And just 30 minutes ride from airport to the hotel.

This is a decent hotel if you want to stay for some days in Surabaya.