The check-in process was easy once I provided the Hotels.com reservation number to the lady at the front desk. The room that I booked online was not available according to the desk clerk. Instead of a king bed we had two double beds. If you want to guarantee the rate from hotels.com, pay them on their site/app. If you wait to pay at the property and they make changes to your room, they don’t agree to the original pricing. It was still a discounted from the average stay rate, but about $35 more than “quoted”. It is worth the $13/day resort fee to have a full hot breakfast with fresh made grits, scrambled eggs, and sausage patties, in addition to other continental breakfast items like yogurt, cold, cereal, instant oatmeal, fresh fruit, muffins, & pastries.

Took 45 minutes to check in. Room was not vacuumed prior to renting. Loud after 10 pm. Children allowed to swim and wade in fountain.

We came in for a baseball tournament. When we arrived on Friday we had to wait TWO hours in line with 4 kids. The poor employee at the front desk was new, then they had a call in and then they said the manager was at the hospital. I understand the situation was not ideal and I really can't blame the overwhelmed woman at the front desk. It just really didn't start off our weekend right standing from 5:30-7:30 with small kids. I have stayed here mutliple times before and never had this issue.

Check-in was a mess. We waited in line for two hours (because they were short-staffed and there was a large group ahead of us whose rooms were messed up in some way.) I felt bad for the one staff member who was trying to do everything…

We enjoyed our stay! Staff very courteous and attentive. Clean and comfortable. Breakfast hot and good. Especially the hot Hawaiian roll cinnamon dish.

So nice!

Had a wonderful stay, nice and close to downtown and enjoyed being able to walk to almost all locations.

Great stay. Wonderful welcoming staff. Great breakfast. However, it was hard to sleep, due to the a/c running loud with hard knocking sounds. Forgot to alert front desk about it, before checking out. Overall great area, great hotel overall. We wil be back.

Housekeeping is NOT acceptable. More lint and dust under desk and furniture. Bathroom is not cleaned as should be. Stay for three day in rm 328. Work out rm has NO drinking water, would have changed but all containers were empty. NO tv remote, now tell me there was Housekeeping in 3 days.

Great stay. Only complaint is parking- the lot adjacent fills up quickly. Additional parking is a short walk and not that bad but I could imagine it would be annoying if it were raining.

Hair dryer was not available, customer should be informed in advanced that valet parking service was not available on Maudi Grah day

They had a track team staying at hotel and they were running back and forth slamming doors all night on floor above me.

We have stayed at this hotel several times over the past years, and this time we were disappointed. The room was not clean, and because it was late, and the hotel was full we did not move to another room. The floor looked like it was never cleaned, because there was things everywhere, plastic, a hair band, a fake nail, a bead, a fake eyelash, and yes even more besides just these things. There was hair on the bathroom counter, and on the bedspread, and the shower did not look clean either. Their breakfast is usually very delicious, but we were disappointed with this too, because it was minimal choices compared to the last time we stayed there. I a paid an additional fee which unless I misunderstood was for things like this. Understandably this might have just been this time, and we will very likely stay there again, because the location is close to the downtown. The staff is always kind, and helpful. We enjoy the outdoor courtyard. The parking is disappointing, but because of space there’s not much they can do about this, and their additional parking lot isn’t that far to walk to. The area is safe, and we have never had any problems with that. There’s a lot of shops, and restaurants that you can walk to. The area is very historical, and that is something we enjoy too.

The place was nasty! The floor was so dirty and the baton was dirty too! Found hair in the toilet. It was so disgusting! The room has a door that connects to another bedroom and it was not even closing at all! We called the front desk and they told us that it was just I'm an older lady in the other room. Really? We requested an extra pillow and took forever! We had to call twice for the pillow.

The customer service was excellent, the room was spacious and very clean, breakfast was delicious and the server was so kind. We would stay here again and again!

We love stopping here when we can. Rooms are clean. Staff friendly and cute town.

The room was not very clean. The tv stand needed to be dusted and the towels had holes in it. For the amount of money I paid for this room I was in shock that there was still holes in the face cloth towel and dusting needed.

Stunning property, close to front front street ! Beautiful downtown. Highly recommend the manger is super friendly !

Great property in a great location for shopping and dining. The hotel is in need of maintenance and updates. Many light bulbs were out, very noisy HVAC units in rooms (I had to transfer to another room due to a noisy outside AC unit - parts on order). Have stayed in this hotel many times over the years and the overall experience has deteriorated with each stay. The staff could use some customer service training, though there are several excellent employees.

Nice property but has gone downhill. 3 rooms for our group. Two others had to change rooms due to no hot water and the toilet not working. Check in process was way too long as Hotels/Expedia reservations need to be completely manually re-entered. 5-7 minutes per person. No soap in my bathroom and after one night they took my used towels, didn't refill the soap and left me with no new towels. Plus, staff didn't seem to care. But it is a great location and could be a great place to stay. I have stayed at this property 4 times over the years.

Unfortunately no warm water during my stay, the walls were very thin and I could hear all the neighbors. Hotel is in great location.

Convenient location with businesses nearby located in a quaint town.

We were evacuated at 7:50 am. No offer of compensation. It was a rough way to start the day.

We have stayed there several times. Love the location. It’s a lovely hotel. Staff are helpful. It’s my go-to place to stay in Natchitoches.

Perfect location, spacious room.

Great location

We never moved our car in 2 days. The hotel was close enough for us to walk wherever we wanted to go. Great location. The staff was all very friendly. My only complaint is that the walls and floors are pretty thin. You can walk normally and it sounds like you’re stomping. Our upstairs neighbors were pretty loud. The bar downstairs was nice. Breakfast was okay. Breakfast attendants were very friendly! All in all I’d stay again.

This is my second stay at Chateau St. Denis. The hotel was quiet, and both front desk staffers were friendly and helpful. The breakfast was good and the server was pleasant. Although the room was comfortable and well stocked with towels, I think the floor in the room as well as the bathroom had visible stains that could be remedied with mopping. Further, my guests socks immediately became dirty when she walked on the bedroom floor. That's not good. (I read similar comments from other reviewers noting the need for better cleaning of the room floors as well.) Would I stay again? Yes, as better mopping of floors is easily addressed by attentive staffers.

I reallý loved that it was in the historical part of town. Very comfortable bed.

This property is close to 1st street. The parking is very limited behind the hotel. You have to park across and down the street from which is 5 minute or less walk. The check in time was long there was a group of students with one check in person. We had to wait about 20 minutes due to this. The room was clean and beds comfy. The breakfast was ok, they serve guests. I will probably stay here again as it’s close to where I need to be when visiting.

I didn’t get a chance to stay here due to the hotel informing me they were booked 8 hours later. They moved my reservation to the Comfort Inn & Suites. They were Great !

We had a great stay