Agency didn’t work appropriately, they just didn’t give keys

Very noisy location, heavybtrafficvfromnEl Camino Real. Very cumbersome use of Latch app. Early check in did not work; cystomer support nit able to solve issues. Waited three and half hours to get access. Clean apartment and comfortable beds.

One of the worst experiences but no one to blame because everything is done through two poorly set up apps. When we had stayed here a few years ago, it was not that simple, either, but at least there was a key waiting for us to enter the room once we figured out how to park the car in the garage. We were pleased with our stay and the amenities and the double suite we booked. It was like living in an apartment. The full-size kitchen was convenient, and it felt like we were staying in a home vs a hotel. Unfortunately, I cannot review our current stay because we could not figure out how to even get through the gate to park the car. We could see our parking spot, but we had no idea how to get through the gate. The internet was a Catch 22 as we could not access the instructions without walking out of the garage, yet we needed the internet connection to attempt to open the gate using their new latch system. It was a comedy of errors! Additionally, we did not know that picking up a key was no longer required. They should update this information and not send it as an attachment via email. We assumed the entire time that we would be picking up a key once we figured out the gate. Nobody picked up the so-called 24-hour help line. By this time, it was close to midnight. Exhausted to the bone, we left and went to another hotel. Global refuses to refund us for this farce!

The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement.

The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience.service needs some serious improvement.

Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended

Excellent place. Convenient location. Will used again.Mattress little bit too hard for my likeness. Overall, highly recommended

Well maintained, clean and a good location

The unit was very nice! It was extremely well-stocked with essentials, the decor/design was modern, and there was so much space. The check-in process was a little convoluted, but nothing too major. Included, secure parking was such a great bonus too!

The entire property was great. High end, luxury apartment, well outfitted and nicely decorated. Great location near restaurants and shopping. Check-in procedure was difficult. Had to find an unlit box on the back wall of a dark garage. PAINT THE BOX OR LIGHT THE BOX!!!

The entire property was great. High end, luxury apartment, well outfitted and nicely decorated. Great location near restaurants and shopping. Check-in procedure was difficult. Had to find an unlit box on the back wall of a dark garage. PAINT THE BOX OR LIGHT THE BOX!!!

Building is on a very busy street but our unit was in the back so we had no noise issues. There is a mall across the street and several restaurants nearby. The unit was small but comfortable and far nicer than staying at a hotel. The pool heater was not working for our entire stay so we were not able to use the pool.

Building is on a very busy street but our unit was in the back so we had no noise issues. There is a mall across the street and several restaurants nearby. The unit was small but comfortable and far nicer than staying at a hotel. The pool heater was not working for our entire stay so we were not able to use the pool.

The space is good. Nice size kitchen, bathroom, walk in closet and storage cabinets. There are only enough plate ware and towels provided for 2 people. Bring extra. The mattress needs to be replaced. It sinks in, and there is not much support. The sheets are losing their elasticity. Not enough warm covers are provided for the kids to sleep on the sofa bed. That mattress needs replacing too. The shower walls still had hair from a previous person. The TV in the bedroom has a blown out speaker so the sound is muffled. The apartment served its purpose, but it needs some extra stuff.

Good location, great amenities large rooms, internet good great bathroom and washer dryer

Good location, great amenities large rooms, internet good great bathroom and washer dryer

Everything about the place were great except the bed in the master bedroom. It was way to soft and makes a lot of noise every time you turn or get on and off the bed.

Everything about the place were great except the bed in the master bedroom. It was way to soft and makes a lot of noise every time you turn or get on and off the bed.

Nice fully equipped new apartment. Much better option than a hotel during this pandemic. More cost effective for multiple people. Close to everything in the way of take out and groceries.

Nice fully equipped new apartment. Much better option than a hotel during this pandemic. More cost effective for multiple people. Close to everything in the way of take out and groceries.

Awesome place and equipment for this accommodation. Super recommend to stay here. it’s good for family and business trip.

Check in was bit of a hassle....so much to do, compared to hotel. ie. the rental agreement, and they said i needed to get them my vehicle info. for parking but the lady said, "I am not going to be at that property this weekend". Having to move your car to "the street" which has no parking along that stretch, only because the key must be left in the apartment and not in the lock box where you get it initially. This could all be easier and less confusing, but whatever. the place was clean and nice. I was however disappointed that the instructions said to "leave the place how you found it", yet they charge $125 for cleaning! I missed that little print, when viewing the listing! So instead of paying $240 plus tax, etc., I was charged $420. Quite a bit for just 2 nights, for my budget. But the Bay Area is over-priced across the board!!!, thanks to the tech monopolies that have destroyed our home town.

Check in was bit of a hassle....so much to do, compared to hotel. ie. the rental agreement, and they said i needed to get them my vehicle info. for parking but the lady said, "I am not going to be at that property this weekend". Having to move your car to "the street" which has no parking along that stretch, only because the key must be left in the apartment and not in the lock box where you get it initially. This could all be easier and less confusing, but whatever. the place was clean and nice. I was however disappointed that the instructions said to "leave the place how you found it", yet they charge $125 for cleaning! I missed that little print, when viewing the listing! So instead of paying $240 plus tax, etc., I was charged $420. Quite a bit for just 2 nights, for my budget. But the Bay Area is over-priced across the board!!!, thanks to the tech monopolies that have destroyed our home town.

Nice and clean. Comfortable. Would recommend especially if staying for a few days and you want a more home feel. Wouldn't recommend if you are looking for a hotel experience and the services that come with that.

The property is in a good location, very close to dining and shopping options. The apartment itself was great, light, airy, very clean, and had everything I needed. The checkin procedure however was horrible. The lockbox didn't work because it was jammed. After spending an hour on the phone with someone (after an 11 hour flight) explaining to them that the lockbox couldn't be opened, they finally agreed to send someone to help me. 2 hours of waiting in the parking garage and someone came to help me. Overall I had a nice stay but the checkin procedure definitely needs to be improved!

Hard to find door key, when check in. When check out, have to return and left the key insude of room, then how can I use elavator? By walk ....

Clean spacious apartment , my unit located literally next to major road so very noisy couldn’t sleep all night , abysmal poor customer service , extremely rude and unhelpful, didn’t have a parking spot although was allotted one , had to spend 30 min every night looking for street parking , spent a lot of time holding for customer service who basically said “ we will notify the appropriate department in the morning “ , property in California, customer service in Boston so if you have any issues good luck you are on your own . By day 4 they stopped calling back ,

Clean spacious apartment , my unit located literally next to major road so very noisy couldn’t sleep all night , abysmal poor customer service , extremely rude and unhelpful, didn’t have a parking spot although was allotted one , had to spend 30 min every night looking for street parking , spent a lot of time holding for customer service who basically said “ we will notify the appropriate department in the morning “ , property in California, customer service in Boston so if you have any issues good luck you are on your own . By day 4 they stopped calling back ,

Loved the large space and full equipped kitchen very large bedrooms and bathrooms carpark in Everest basement fantastic location everything you need close by and 10 mins to highway

Great spacious exec rental. Convenient location very clean

The location and facility was fabulous. The accommodations were new, modern, clean, and spacious, with various amenities included (hair dryer, dish soap, Keurig cups, etc). The private balcony was great, as was the other facility amenities (pool, jacuzzi, outdoor seating/fireplace areas, fitness center). Agreed with other reviews, that obtaining the keys initially was a bit like solving an escape room I reverse, but I was up to the challenge. The ONLY thing I was dissatisfied with was the bed comfort. The beds were much firmer than I prefer, and I did not find the mattress comfortable. However, I would highly recommend this place to stay.

Was fantastic!