- No WhatsApp don’t book as this is the only form of communication you have with the owner. - Hotels.com states concierge service there was NONE, the room was located inside a residential apartment block with no obvious signage, NOT a HOTEL or even a B&B this it is a room sectioned off in an apartment. -Contacted via whatsapp and sent photos of lock boxes where each time a different key or card was obtained to be able to access the room, you don’t meet any concierge you are rather sent on a treasure hunt. - Free offsite parking hotels.com states, this is not the case, the off-site parking is the street and good luck, parking is scarce and small. Be aware this apartment does not have it’s own parking. - At 11pm the apartments power went out and people we unable to get into their room with their swipe card, we were told by 2 random people who were attempting to open peoples room with a key that the owner would be their in 10 minutes to fix the power, the owner never showed and their was a code to a lock box that was sent via whatsapp to all guest that opened an emergency box at the front of the apartment that held keys that could open everyone’s room BE AWARE this box could be opened by anyone staying in the room and meant that your room could have been opened and accessed by any number of strangers, VERY SCARY. - Air conditioner didn’t work. Whole experience lack lustre save your money and just stay else where

The apartment was gorgeous, in a great location. La Spezia is a beautiful town, I wish we stayed longer to enjoy this seaside town also!

Very disappointed. We booked based on available parking. The ad said offsite FREE parking. It was expensive. There is no front desk - so need to self check in using whatsapp. When I inquired I found the responses rude. Although the room was clean it was expensive considering no one is onsite

Loved the apartment, modern, nice design and super clean, fancy toiletries. Good location near the harbour, although good to note for a short stay is far end of town from station. Self check in was easy, good instructions and host was responsive to any queries. Not sure where the main building where any facilites is though, could not find any details about this (although we dis not need anyway).

Great convenient location for walking. Only issue was parking. Nothing really very close. Great self check in directions so it went smoothly without actually having a front desk.

The room itself was good and comfortable, modern style. But the building is not that much; old building.

We checked in late as our train didn’t arrive until 10:30 p.m. beware-as these people won’t help you after 5:00 pm. The door knob handle was off the door and on the floor when we arrived. We couldn’t get into the room. Both Expedia and myself called the owners several times and no one answered. They refused to credit our fees-even when we couldn’t get into the room due to a facility issue. The owner called me hysteric and dramatic and could have cared less that my family of four almost had to sleep on the hallway floor. We called 22 places and finally found ONE that could accommodate as at midnight. I’ll be disputing this charge as there is no way I am paying for this horrible experience and rude owners.

It’s a three story walk up and the elevator does not work. The rooms are as they appear, nice and modern. The facility in a decrepit multi use building, it has not been painted in years, a window is out covered with dirty plastic. We walked away, they refused a refund.

Very clean and comfortable. Communication via WhatsApp was quick, self check-in & check out was easy. Building is secure and in a good location near the marina and driving distance to all the sites. I was concerned after reading bad reviews online but we had no issues at all in the honeymoon suite and loved our stay.

Avoid this hotel from hell. Don’t be deceived by the photos. Although it’s centrally located, the building where it’s located is very old and dark and feels kind of creepy. Aircon doesn’t work, no blanket, kettle and zero service. The room feels cold and has lots of strange noises during the night. We even experienced 3 temporary blackouts. Staff totally rude and unhelpful and even threatened to cancel our reservation and indeed he did cancelled the last 2 days of our reservation.

Terrible service, card for room wasn't where it was supposed to be and couldn't get ahold of anyone to gain access. Had to wonder around the town with our luggage and find a different place to stay.

It’s a clean property but no one is around to help urgently if anything is needed. There is no reception or any other support easily available.

It was a hassle as far as there is very limited parking The spots around front door are very few Had to park 2 blocks away. Bring suits cases to room. Took 2 trips. Take care to Porto Morello about 10 m away for overnight paid parking

Clear instruction was provided on getting the key card. But someone else took it and apparently they made a mistake to put someone else into our room. We ended up relocated to a different building. Air con barely worked in a hot summer time. Location is convenient.

The property is around 20 min from the train station. Taxi cost around 15-18 euros. If you like to walk and if you have good luggage with wheels, we recommend to walk and get familiar with the area. We spent 2 days as a base to go to cinqueceterre. The building facade is going through renovation and we were surprised we were not told about it but it was not disturbing at all. The room was spacious and very clean. My mother in law loved the coffee machine, foam maker for the capuchino and the breakfast taken to our room was delicious!

A brilliant choice in La Spezia. Close to the old town, and a beautyful building. Very modern and nice room.

The location was great and the unit was excellent for a family of four.

Wouldn't call this a nice suite but the beds were good. It is a kinda creepy building and no view. Weird that the bathtub was in the room and a big window between bathroom and bedroom

Staying at La Spezia was comfortable and easy. The room is in a building located within an easy walk to the commercial streets, with great shops and food. It’s on the third floor, and there is an elevator. It is not a traditional hotel, and there is no lobby but we got great, easy instructions in how to enter and, our contact with the hotel was always available. The room was impeccable and modern, super comfortable. There was a little bit of noise but it is on a city street, to be expected. The internet went out late at night, maybe due to an outage. Parking was offsite, at plaza Europa, a few blocks away. We suggest that place to park, it is safe and easy. Otherwise you’ll be fighting for a place on the streets and they are scarce. Overall, we definitely will be back at this place. We highly recommend it!!

Staying at La Spezia was comfortable and easy. The room is in a building located within an easy walk to the commercial streets, with great shops and food. It’s on the third floor, and there is an elevator. It is not a traditional hotel, and there is no lobby but we got great, easy instructions in how to enter and, our contact with the hotel was always available. The room was impeccable and modern, super comfortable. There was a little bit of noise but it is on a city street, to be expected. The internet went out late at night, maybe due to an outage.Parking was offsite, at plaza Europa, a few blocks away. We suggest that place to park, it is safe and easy. Otherwise you’ll be fighting for a place on the streets and they are scarce.Overall, we definitely will be back at this place. We highly recommend it!!

The room was nice & clean, the location was great but there was nobody around for check-in. That was not what I expected if "Check-in time 2PM - 7PM" is mentioned in the booking; personally I would expect someone to be around during the mentioned time frame. Instead there's a key box to which you get the code by whatsapp, all communication is by whatsapp, which at times was a bit rude (or maybe simply lacking englisch skills made it sound like it...). The rooms are inside a public building, guess there are some other flats / B&Bs as well as commercial / office space in it, the hallway way a bit spuky though. The booking mentioned "free offsite parking", which I find quite missleading... it simply means that in the town there is a free parking space, but in fact has nothing to do with the hotel.

The room was nice & clean, the location was great but there was nobody around for check-in. That was not what I expected if "Check-in time 2PM - 7PM" is mentioned in the booking; personally I would expect someone to be around during the mentioned time frame. Instead there's a key box to which you get the code by whatsapp, all communication is by whatsapp, which at times was a bit rude (or maybe simply lacking englisch skills made it sound like it...). The rooms are inside a public building, guess there are some other flats / B&Bs as well as commercial / office space in it, the hallway way a bit spuky though.The booking mentioned "free offsite parking", which I find quite missleading... it simply means that in the town there is a free parking space, but in fact has nothing to do with the hotel.

good location; next to the city center and the touristic port

good location; next to the city center and the touristic port

Very modern and comfortable rooms. We only stayed for one night but would recommend it. Parking may be difficult, we were lucky to find a spot in front of the accommodation where parking was free during night hours.

Suits are located across two buildings and initially we went to the one the map on the app indicates, we had to wait a little while before we were collected and walked to the building we were staying in. The suit itself was fabulous, very clean and comfortable! We didn’t spend any time in La Spezia, but it was a great base to explore Cinque Terre from.

Suits are located across two buildings and initially we went to the one the map on the app indicates, we had to wait a little while before we were collected and walked to the building we were staying in. The suit itself was fabulous, very clean and comfortable! We didn’t spend any time in La Spezia, but it was a great base to explore Cinque Terre from.

We stayed here as a part of a longer trip and spent 2 night on the first. We got a warm welcome from the personnel and enjoyed our stay very much. Luxury, clean and modern rooms.

This is NOT a hotel. Getting into it is like trying to break into Fort Knox. Outside door has Security Key entry, Than two floors up again a security Key entry and than you are in a hallway with rooms with no key nor a number of a room. Nobody on site so after three calls and breaking into the second floor waited for a nice young gentlemen to let us in. Than we found out no Wifi was working and got a lame excuse that a Lighting storm disabled the Wifi that week and repairs not made yet. People in July, 3 months earlier had the same complaint. Room was OK but the aircon was not working fully even though it seems less than a year old. Next day needed a receipt of the stay and was told on the phone by the admin staff I would get it by mail in a few days. Never came and even after chasing Hotel.com it is still missing. My recommendation if you are travelling for Business AVOID this place. Should rename the Hotel(room) from The First to The LAST in La Spezia.

This is NOT a hotel. Getting into it is like trying to break into Fort Knox. Outside door has Security Key entry, Than two floors up again a security Key entry and than you are in a hallway with rooms with no key nor a number of a room. Nobody on site so after three calls and breaking into the second floor waited for a nice young gentlemen to let us in. Than we found out no Wifi was working and got a lame excuse that a Lighting storm disabled the Wifi that week and repairs not made yet. People in July, 3 months earlier had the same complaint. Room was OK but the aircon was not working fully even though it seems less than a year old. Next day needed a receipt of the stay and was told on the phone by the admin staff I would get it by mail in a few days. Never came and even after chasing Hotel.com it is still missing. My recommendation if you are travelling for Business AVOID this place. Should rename the Hotel(room) from The First to The LAST in La Spezia.

Great location. Luxurious accommodations. it’s not a typical hotel, so no room service and reception. you still get daily cleaning service. Frankly, the quality of the room is that of a 5 star hotel. I definitely recommend. We stayed in the honeymoon suite which has a king size bed and sofa bed and a small balcony. Very good size and high end bathroom.