Hyatt House Nashville\/Franklin\/Cool Springs
About this hotel
Art Deco hotel with free breakfast and 24-hour business center An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center. Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 49-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
TV
Map of Brentwood, TN
Hotel in Brentwood, TN
Reasons to book
People love it hereGuests give this property a top rating
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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££££
Reviews
4.6/5.0
Outstanding(995 Reviews)
2.0
I reserved a room with a king bed and a bathtub. The room I received had two queen beds and a shower. I reserved the room four months ahead, why didn't I receive the room I reserved and paid for? Seems like bait and switch, I will not use Hotels.com to reserve hotels again because I cannot trust that I will receive what I paid for.
Also, the room was no cleaned properly. Long black hairs on the kitchen counter and toilet lid when I checked in. Human toenails and food on the floor around the bed, gross...
5.0
Hotel was excellent. Loved the kitchenette and sectional sofa area in the room. It was perfect for our family of 4 with two teenagers. I would definitely stay again. The absolutely only minor complaint is the beds. I tossed and turned as they really weren’t comfortable. Very stiff. Drinks and snacks were expensive but there’s a Walmart and target close by for those needs. Great location! We look forward to next time!
3.0
In general the hotel was good. They forgot to clean the room and most of the lights didn’t work in the room, just the lamps did. Also the bottles in the shower were empty. The staff was friendly and the location was clean.
5.0
Nice, clean, and modern hotel close to all attractions in Franklin. Great amenities were offered. The breakfast items offered were fantastic. I was really impressed with my room. Highly recommend this hotel.
5.0
I have stayed at Hyatt House many times. Always clean, the desk people are friendly and helpful. Has a good breakfast with options for everyone. I don't shop other hotels anymore. I just stay there every time I go to Franklin.
5.0
My family and I stayed here recently for a volleyball tournament. I will definitely stay here again when in the area. Very nice clean and comfortable room. Close to anything you need. Great for families.
5.0
Staff was friendly. The room was awesome ! Beds were so comfy . The breakfast was one of the best I’ve ever had at a hotel. Will definitely stay here again.
5.0
The hotel is always clean. We have stayed a few times while in Franklin. They have a pretty extensive breakfast and plenty of seating space in the lobby. The only issue we had was the room never cooled off. We set the thermostat to 67 and it never got cool. The temperature outside was in the low 50s so it really shouldn’t have been that hot in the room. Overall we would stay again.
5.0
Montel was great. He always greeted us coming in at night. He never hesitated when we asked for something. Top notch service!
5.0
The hotel was clean and updated. We were very happy with our stay. The only issue was when we opened the hide-a-bed, there were chip crumbs. We were also given two flat sheets and no mattress sheet. Everything else was great!
5.0
Wonderful hotel wonderful breakfast couldn't ask for more well worth this day perfect for a one-night stop on the way to a vacation.
1.0
Thanks Hyatt for the nightmare. We booked this hotel Feb 10, for our March 26 stay. A two queen Suite for our family of 6. I reached out to Hyatt the day of our scheduled arrival and let them know we would be a late arrival and the employee told me she would make a note in our booking and we were all set. After 8 hours driving me arrived at midnight. Once I walked in to check in, a very rude man employee, who was staring at his phone and I had tk clear my throat to get his attention. I said I am here to check in and he looked at me like I was crazy. Then asked my name. There was a pink stick note in his computer with my name and late arrival on it. HYATT overbooked and sold our room. With ZERO contact or communication to me. He thenisnformed me they moved me to the StayBridgd Hotel next door. Excuse me? He never once apologized or gave me any explanation why I wasn’t contacted or why this happened. We had booked a nonrefjndable rate and was told to go to the StayBridge. Upon arriving at the staybridge Hyatt booked our family of 6 into a one bedroom king room!!!!!
4.0
Lobby Music (live and playing on speakers) was much too loud… we could not talk to each other without shouting. Parking lot was very small- not enough parking. And our room stunk of pine sol. Other than those things, the place was very clean and felt new. Just wish it were more relaxing.
5.0
The mattress cover on the pullout had not been removed and cleaned and there was popcorn on the mattress (clearly from the couch) kid of gross.
4.0
I always stay at the Hyatt House when traveling for work. I've never had a bad moment at this location but it wasn't as clean as normally. I had to deep clean the bathroom myself and the elevators floors were sticky.
5.0
Easy and quick check-in, clean spacious room, great amenities, delicious free breakfast options and located in a great location for anything you need. Convenient to the Williamson County AG Expo center. We've now stayed here twice for wrestling tournaments.
10.0
Perfect
10.0
Madison, Hyatt House employee, was awesome!!!
2.0
Great hotel however person checking in was rude.
3.0
Absolutely one of the most spacious rooms I've ever stayed in.
8.0
This is normally my favorite hotel that i like to stay at when I visit Nashville. They had live music on this particular day. Unfortunately we had to stay on the lower level. It felt like I was in a dungeon and I was a bit claustrophobic. The bathroom fan stayed on all night. There was no way to turn it off. We had to get extra sheets and towels for the room. The lady at the front desk was super sweet.
6.0
The property was very clean. My toilet wouldn't flush but maintenence was able to fix it. Bob down at the bar was incredible. They had a live band in there but the kitchen was closed all week. The following night the bar wasnt open and the manager couldn't pour. Overall I may visit again. The issues are easily fixable and most likely one offs.
10.0
Very nice for the price. Comfy and quiet
2.0
The hotel is very modern and nice. When you arrive, you’ll see the breakfast area and there is also a nice patio with a TV. Check in was very easy and quick. There is an indoor heated pool. There is no hot tub. There is also a fitness room next door to the pool.
The breakfast area is nice and modern but the food itself is not great. It’s presented nice. Sausage, eggs and pancakes are the basics. The fruit was good.
The rooms are modern and nicely arranged. The bathroom door is a barn door and the bathroom is very pretty. There are electronic blinds- blackout and sheer. One large TV, couch, large bar which doubles as a desk with plug outlets. The only draw backs for me was no hot tub and the food didn’t taste that great. Otherwise, I was very happy with the price, cleanliness and amenities. The location of the hotel is my favorite area to stay. Lots of restaurants and the mall is close by. Downtown Franklin is also close by.
10.0
loved this place
3.0
Everything including the location was great. My only complaint was that the remote blinds in the bed area would not close and there was no maintenance to fix them before we went to bed. Service was great and front desk staff was friendly and attentive.
8.0
The front desk staff was absolutely the nicest. Especially the young lady that checked us in. Also the guy that worked nights. He had an accent like maybe he was from Africa? The only disappointment was there were no New Years festivities. We thought the hotel would have something going on. Also fl
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8.0
Free breakfast was fair, and the hours were excellent.
Housekeeping came every day although we only expected every other day. On the first day, they threw out my toiletries and my comb because "there was no suitcase in the room." (We booked for four nights, so that is a lame excuse, and it cost me more than I would have tipped.)
10.0
Room was spacious, comfortable and clean. Breakfast was one of the best included breakfasts we’ve had. Staff is friendly and courteous.
2.0
The hotel was great. Clean, comfortable and safe. However, our room wasn’t ready until an hour after check-in time and the front desk host was a tad on the snarky side when we tried to check-in at 3 as if it was our fault the room wasn’t cleaned.
10.0
I liked our room. Beds were comfy, layout was nice and the kitchenette was handy. All of the staff we very friendly, especially Q our bartender.
10.0
Spacious, clean rooms. with a kitchenette. Nice bathroom. Small living area, comfortable bed. Large screen tv. Windows that open for fresh air. There were a few down falls. The air conditioning did not cool down the room. Thank goodness for the windows that opened. Would have been miserable in the summer time. Indoor heated pool was cold as ice water. And the continental breakfast was subpar for the quilt of the hotel.
3.0
The customer service and spacious rooms made this a top notch visit.
3.0
I made a last second reservation and was able to be accommodated immediately. Quick and easy check in and friendly staff. Didn’t get a chance to check out much outside of the room but the room was nice and clean.
2.0
The room was fairly clean & beds were comfy! The amenities were nice - if only the pool had been open, since we had 3 kids with us. The carpet in the bedroom needed cleaning & the last guest left false eyelashes stuck on the bedside lamp - EEEEK! When we needed assistance with the direct TV. The front desk said they couldn't help. When we called later to ask if they could please recommend a pizza delivery nearby - She said "I have no idea" . Not our idea of helpful at all
5.0
Great stay, nice suite!
4.0
They also had live music!
5.0
It was great! Loved the area outside sitting area was the best! Rooms were cozy and clean,I will say that the restocking was kind of slow and house cleaning didn’t show up twice but that could of been a mistake since we had things around in the room but overall great place to stay!
5.0
This Hyatt was nice and I would definitely stay here again. Staff and facility was great
5.0
Stay was good and comftorable
FAQs
How much does this hotel cost compared to others in Brentwood?
The average price for a rental in Brentwood is £105 per night. This rental is £8 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hyatt House Nashville\/Franklin\/Cool Springs. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hyatt House Nashville\/Franklin\/Cool Springs. Enjoy the water!
Is Hyatt House Nashville\/Franklin\/Cool Springs pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hyatt House Nashville\/Franklin\/Cool Springs?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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