This was the one of the worst hotels I have ever stayed at. Service was awful not helpful what so ever. The restaurant were closed for a couple days so all that was open was the Buffett. I would never stay here again

The resort was fine: the things we really liked were the kids pool area, the room, the scheduled activities (water polo, beach volleyball, Mexican party). The areas needing improvement are the food (not enough variety/ quality for breakfast and lunch), the service (took too many reminders to get a drink by the pool), and the lack of a hottub. Felipe did a nice job showing us around and making us feel welcome. Ismael was a good server and friendly. If you can afford something nicer, probably do that, if not your stay here will be fine, it just won't blow you out of the water, unless you're the foam at the foam party.

This hotel receives lots of poor reviews. My experience was okay. Upon checking in, no one gives you a map, a list of the restaurants or any verbal communication about what restaurants are open, where they are located, etc..We didn’t even get told the correct floor to go to. Our room number started with a 4 so we naturally went to the fourth floor to find that room didn’t exist. We then explored other floors and discovered they all started with 4. Our room was in the sixth floor. Nobody at reception had the courtesy to tell us. All the other employees were delightful at the restaurants and bars. The food was good and the buffet had many options. When we went the pool to get towels, they said we needed a towel card from reception. We were never given towel cards at check in and now the line at reception was out the door. Much is needed to improve the check in process. Otherwise, food was good, friendly employees, clean rooms and beautiful spot.

First time here, first day the reception MIA was not friendly or welcoming at all. She argued with my husband on the towel keys in front of all the guests. She DID NOT provide towel keys!! A formal complaint was filed, MIA has no business working first contact with clients, it is clear she does not like her job! The rest of the stay was great! YOLANDA pool waitress was the best!! Because of Yolanda we will come back to Krystal! Omar, Sergio and Brisa also were great! The service they provided made our stay at Krystal Grand VIP as we like it ;) thank you team see you again soon!! MEOW MEOW!

Beautiful property & excellent service. Best spot on the beach! Would definitely stay again!

Check in was good, room was ok, bathroom was small and shower and toilet needs some work. Kids splash pool was a little underwhelming but it did the trick for a day. Resort should consider renovating a serious kids splash park and play area. This is something cabo is truly missing.

I loved the beaitiful grounds The food was plentiful and delicious Loved the warm friendly staff Met some nice fellow travelers . Would stay there again definitely

We were extremely apprehensive about the mixed reviews about the "ALL" Inclusiveness of this resort before we booked but for the price point we proceeded to check it out. Remember you are on resort time while you are there. Long waits for check in, reservations, and drinks. Most everything is included, BUT there are exceptions... Gelato - of all things???, Cabanas, Steak and Lobster. All areas of the resort are NOT included unless you are in Altitude package(?) We are still not sure what that was about. It was difficult to get information about resort and activities. Maps, directions and labeling of places not well defined. After the week there we figured most of it out. Food.. If you want to eat at one of the sit down restaurants, you need to make a reservation on that day, starting at 9 am, plan on waiting in line to do so! VERY frustrating! They need to change this and allow restaurants to open earlier for more reservations. Order everything that you want at once, because service is poor and they push you out, especially at the Asian and Italian places. As for the Buffet, the food is very bland...and that's saying a lot for a bland eater that has a sensitive stomach! Rooms are nice and clean, with great views and we did not purchase an expensive package. All rooms possibly have a view in which we could tell. AC can only stay on with use of your key card for room or towel key card inserted. AC only will cool to 21.5 degrees C. For price & 2.5 rating a good value for $