Clean friendly environment

disappointed of not having tea bags and coffee in a $70 hotel ..not even a bottle of water...even in a $15 hotel u get this served daily... 1/10..

Nice hotel, courteous staff, espesially young Mohammed in the bar, thanks for the ice, very cold beer on tap with nuts and popcorn and music complimentary music Very hot room with no ac available in february apparently, very noisy with street traffic, hotel was nearly empty, would have been nice to get a garden side room Was very surprised at the extra charge for taxes upon check out, should have been informed of this as our Expedia rate was supposed ton include all taxes and fees Better than a cramped Riad for sure

Nice hotel, courteous staff, espesially young Mohammed in the bar, thanks for the ice, very cold beer on tap with nuts and popcorn and music complimentary musicVery hot room with no ac available in february apparently, very noisy with street traffic, hotel was nearly empty, would have been nice to get a garden side room Was very surprised at the extra charge for taxes upon check out, should have been informed of this as our Expedia rate was supposed ton include all taxes and feesBetter than a cramped Riad for sure

Great hotels for families with young children. Play area and pool is amazingn my 4 and 2 year old loved it. Staff were ok, just not the best at welcoming people and or giving you initial advice. Also,I paid a significant amount more than initially quoted by Expedia! Not sure why!

Property needs some upgrade, old and dirty . Serhixe is bad i asked for maintenance and no showed up and noone called me back , they need to get their stuff together

Property needs some upgrade, old and dirty . Serhixe is bad i asked for maintenance and no showed up and noone called me back , they need to get their stuff together

It was Great Hotel to stay very convenient in the new fes ville nouvelle City center near restaurants and caffe shops has swimming pole very clean reception agents are friendly worth every penny.

The services was good specifically the receptionist. Keep up the good job

The services was good specifically the receptionist. Keep up the good job😊

Thanks to everyone,we spent one of the most stays in fes!

Very dirty room I have pictures smell bed even the bathroom so dirty. I have pictures and need refund I’m not happy with everything

Very dirty room I have pictures smell bed even the bathroom so dirty. I have pictures and need refund I’m not happy with everything

Okay

Okay

Hotel room was very worn. They had made attempts to paint it and had just painted everything that stood still. The security chain on the door was broken and just stuffed in the hole. Breakfast was very expensive for what you got. We found a cafe down the road that was a quarter of the price and the food was excellent. The swimming pool was lovely but freezing. The waiters were great, the best thing about the hotel to be honest. WiFi was ok in the reception but useless everywhere else.

Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.

Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.

Vety nice hotel, very clean. The pool is large and has a good sunbathing area. Room service was quick and the food wonderful.

Vety nice hotel, very clean. The pool is large and has a good sunbathing area. Room service was quick and the food wonderful.

Very good location. Checkin and checkout was quick. Nice free parking. Breakfast very good. Rooms litle dated and needs some renovation. Nice pool aeea and cafeteria. Generally one of the best hotel in Fes. Definetely will stay there again.

We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages). The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels. The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering. For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat. There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money. Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.

We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages).The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels.The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering.For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat.There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money.Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.

Clean and elegant hotel, very nice and helpful staff. Reasonable price… Excellent outdoor pool

This isn’t a standard 4 star. It’s a Moroccan 4 star which means yheyvhelp ypubwhen they feel like it. The entire front desk looks frazzled. I booked airport transportation only to have it no show. The staff was unresponsive and didint seem to care. The food is real lack luster. All the guest look bored. Not my worse experience but far from my best.

Very good hotel, Excellent location, Wonderful staff, but the management should take a note of the followings 1- Smoking is permitted everywhere including all rooms.( I am not smoker and have changed 3 rooms with ashtrays in all of them including bathrooms too) 2- Low water pressure in the washroom 3- Air Condition is not effective either in the room or in the lobby 4- Slow wireless internet connection with many interruptions 5- Dinner buffet quality and variety is not matching with its price This is the second time to reside in this hotel, the first time was two years ago and many of the above mentioned points were not existing.

Very good hotel, Excellent location, Wonderful staff, but the management should take a note of the followings1- Smoking is permitted everywhere including all rooms.( I am not smoker and have changed 3 rooms with ashtrays in all of them including bathrooms too)2- Low water pressure in the washroom3- Air Condition is not effective either in the room or in the lobby4- Slow wireless internet connection with many interruptions 5- Dinner buffet quality and variety is not matching with its priceThis is the second time to reside in this hotel, the first time was two years ago and many of the above mentioned points were not existing.

Good location rooms are large but need a huge overhaul especially the bathrooms, balcony was great. Pool was lovely except the terrible opening hours and they give you someone else's used towel instead of washing them every time. The main problem with this hotel is the loud music during the day at the pool and then the entertainment goes till early hours of the morning so you hear it deafeningly while your trying to sleep

Good location rooms are large but need a huge overhaul especially the bathrooms, balcony was great. Pool was lovely except the terrible opening hours and they give you someone elses used towel instead of washing them every time.The main problem with this hotel is the loud music during the day at the pool and then the entertainment goes till early hours of the morning so you hear it deafeningly while your trying to sleep

we reached there and the room was cold , we called and they sent someone who said all we have to do its our the fan on. we did and the room never got any wormer. So we spent the night in the cold and the next morning we talked to the front desk and the lady was so rude and careless. She called the manager who never want to talk to us and he did not care either. the service is so dam poor it is unbelievable so the i will never return and dont encourage any visitor to go there. The hotel looks nice online but the service is very very poor.

The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.

The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.