My husband and I stay in St. Charles every week during the winter months for work. We've stayed in many VRBOs over the last few months and love this place! The kitchen and living spaces are very spacious and nicely decorated. The kitchen is well stocked, and the bedrooms are on the backside of the house, blocking the noise from Main Street. We stay in this place anytime we can get it!

Pros - very clean, spacious, great location Mids - parking spaces/lot needs some work. Most of it is a giant pothole that only a truck can park safely in. The two shower heads in a standard shower was more of an oddity than a luxury. Cons - A peculiar smell permeated the loft. I did reach out to owners and they are aware.

This is a really pretty rental. Check in is at 4pm so I wasn't thrilled when I got into the property at 4:45pm to see they were still there cleaning it. I don't know if I rushed them, but there was hair in the washing machine and a bag of trash left in the property. A few things were broken and are easily fixable things. I still liked the property because of it's location and decorations. It's a super "cool" rental.

Unfortunately, this was not our favorite experience. There were some cleaning issues not addressed/cleaned and multiple things I let them know about that needed fixed or repaired and/or needed attention. We couldn’t use the dishwasher because the rack was broken, etc. And I understand it’s pet friendly but tons of stains on the furniture, carpet. I clean myself- and I was disappointed/surprised. The pictures don’t match. Clean it up and make repairs and you all will be fine. Location and lay out was/were good and convenient.

Very spacious, tastefully decorated and a great location.

Very well equipped, huge apartment. It was a lot bigger than anticipated! Overlooks the awesome historic area…

Great stay!

The main issue was that the owner of this unit was a “no-show” the few times we had a request or need. To begin with, the parking is not always convenient. The two “designated parking spaces” are not exclusively for this unit. The street parking is challenging in the busy times of the day and certainly not convenient for unloading/loading. We were also told “We do our best to get the cleanings done quickly enough that you can check in early!” I informed the owner we were arriving around 1 pm and he said he would let us know as soon as it was available. We arrived at 1 pm, parked at the back of the unit and waited. It was cold and we hoped to get unloaded before the rain started. I looked in the windows - it appeared to be clean, and I did not see anyone in the unit. We finally unloaded at 4 pm. Even though the unit apparently was clean before we got there at 1 pm we never received approval to access it early. On our day of departure, we left in the morning. Later that day, we realized we left two pillows in the back bedroom. My sister lives a mile away from the unit and she immediately went to get the pillows. She used the access code I was given to open the door but quickly realized someone was already in the unit so she left. I emailed the owner to make other arrangements (surprisingly, the access code had not been changed for the new users - a terrible lack of security). The owner responded to my email with “I have to reach out to the cleaning team about this. We do have a $25 fee plus shipping for left items”. I explained my sister lives near-by and can get the pillows so just let us know when & where. His reply was “Our policy is that items that are left behind have to be shipped’ and he refused to let my sister get them. That would have been the easiest & cheapest solution for both of us. I asked him to reconsider but he refused. He said this was “his policy” and not a VRBO policy. A week later I get an email that “We found the pillows.” I don’t understand why it took a week to find them. Again, in no hurry to help. The owners sent emails stating: “if there was anything you may need from us or anything we can do to help you enjoy your stay even more!” and later “I hope that your stay justifies you returning a 5-star review back”. Really?!?! After his lack of support. My sister was willing to meet wherever it was convenient. Still makes no sense. So much for helping us to “enjoy our stay even more”!