Nothing. It was disgusting the room was filthy! Stains (disgusting ones) all over the bedding including the pillows The room stank of cigarettes

There was so much dirt everywhere and dust. Including the bathroom sink that was leaking from the back of the sink leaving the whole bathroom to flood. When calling for someone the calls are being declined! This hotel isn’t a hotel. It sounded like more of a brothel you’d see people just going in and out with different people and all you could hear was inappropriate noises

The location was perfect for this family break. Rooms were clean and well equipped. Having a balcony room was just what I needed.

Could use additional blankets/duvet in the rooms… Seafront view was lovely but could get very cold!! No basic breakfast facilities- not always suitable to eat in room from delivery. Probably wouldn’t be suitable for a longer stay; although local cafes and restaurants available- man/woman can not live on Carvery alone…..

Absolutely beautiful hotel, great staff who go above and beyond, stayed many times and Absolutely love it here, home from home comfy homely hotel. Actually wish I lived here.5 stars isn't enough is I could rate it a 10 I would ..never thought I'd say that about Southend but here we are. I never leave reviews either... holds a special place in me

Everything about this hotel is amazing,

The staff were amazing, nothing was too much for them, as a solo female I felt incredibly safe. The room was decorated beautifully and felt overall fairly clean. The bathroom was nice and the view was phenomenal. I will definitely be back. The room was huge and the personal balcony was gorgeous. Nice big TV and lots of teas and coffees!

The only thing that could have taken this from and 8 to a 10 was slightly more attention to detail with the cleaning - the sheets and carpet were lovely and clean as was the fridge, however the bedside draws could’ve done with once over inside and the hairdryer provided had a bit of old hair product or something on it (nothing a dettol wipe couldn’t fix) the bathroom could’ve done with slightly more attention as there was a few hairs here and there but you could tell everything had been cleaned.

The room had everything that we needed and it was a very cute and clean hotel. We were close to everything we wanted too be and the man on the reception was very attentive  and lovely, he made our stay perfect.

Good location and friendly staff.

The room I booked was the same room we had previously stayed in, but was not the room we got. Was noisy from the bathrooms above and the front door as well as the main road. Toilet seat was broken and the shower was dirty.

It was on the seafront

It was a long walking distance to the pier front

Very very clean. Very comfortable. Very quiet. Very very comfortable bed. Lovely location. Very private. Lovely shower. Bottled water, tea, coffee, milk and good clean working kettle provided. Noon checkout.

Just a couple of suggestions. Would have been good to have had a hand towel and a bath towel each, rather than just 2 smallish towels for 2 people. No water glasses in the bathroom. No instructions in the room re WIFI password access, TV instructions or how to access reception for all of the above when reception is closed.

Everything was great we had a fantastic stay

Nothing not to like great balcony & amazing sea views staff very helpful & very pleasant

I liked the location close to the seaside

There was no wardrobe, no hangers for my clothes , no desk or table, no AC , no hand towels provided. The kettle was used for warming up milk by previous guests and it was never cleaned, I couldn’t even make a cup of tea there wasn’t any spare kettle in this hotel. I couldn’t cancel at my arrival as there was no refund policy so I was stuck with the room.

The view from our room

Very small room for the price and they called it a suite the chairs on the balcony were both broken 😡

Fantastic location, right on the beach. The area around the hotel is very nice, several cafes / restaurants for breakfast and dinner, off license shop about 7 min walk. There is also a very nice park with large playground nearby. The beach is not overcrowded (like other areas in Southend), very enjoyable. Our room was on the ground floor but we still could see the sea :) the room has nice furniture, fridge, bathroom has toiletries, everything looks new. Staff very nice and helpful.

No air conditioning- the fan was provided but wasn’t enough for 3 people during the heatwave..

Nice decor and clean

N/A

Friendly host, very helpful

Nothing

Great location, great view, big clean room

No breakfast facilities

The view and proximity to beach

No tea or coffee in room or any breakfast. Noisy in early hours with people talking and stomping about upstairs.

Clean and comfortable. Excellent situation and good sea view from the window. Great one night stayover to escape from heat of London. The receptionist was very helpful in finding a place to store our bikes and carrying my bag upstairs.

A very minor complaint...but some wall hooks needed for bathroom and back of room door. Also a hand towel for bathroom should be provided.

Location

Ants in cups broken tap uncomfortable bed

Friendly and helpful staff. Good location. The room had a good view. The fridge in the room was very useful.

There wasn't enough toilet paper, so we had to ask for some more. There wasn't a hairdryer in the room as standard, again we had to ask for one. There was one medium-sized towel each which simply isn't enough and again we had to ask for more. While mugs for coffee were provided there weren't any glasses provided. There was only one bedside table which was just awkward. The backs of the chairs on the balcony were broken. The balcony door has a key and a lock, but we were not able to lock the door as it was the wrong key. There was rubbish and dirty drinking glasses in the front garden that was not tidied. Overall, the place is let down by a lack of attention to detail, which is a shame because it has the makings of a great place to stay.

Clean, well maintained room. We had the family room and it was very spacious, comfy beds and pillows. Large shower room and access to the garden.

very clean and fresh

everything

the property was clean and beautiful touches throughout we were made to feel very welcome from the staff

we stayed 3 nights and wasn’t asked if we wanted our room cleaned at all during our stay for the first two nights we were kept awake by very noisy other guests and nothing was done about this. I’m not sure how the whole seafront didn’t hear them

Great Location, exactly what I needed for an overnight stay.

Clearer instructions for WiFi - if there even was any I'm still not even sure. The room was really cold upon arrival. I turned up the thermostat on the radiator but then it got stupidly hot.

sea view from room comfortable bed clean friendly staff

Nothing

Location was terrific. Great views of the sea. Close to all the amenities. On a bus route

Everything!

Everything was perfect!

Lovely kind staff and received a upgraded room with a balcony as the guest house had received a cancellation.