Jacob’s house fit our group of 10, with 5 bedrooms, many beds, and lots of space. Most people felt the beds were decent. The outdoor yard was great - lots of space for family games. Also, a benefit to have 6 bathrooms, all of which were nice bathrooms, with nice towels. So the space itself is nice. The reason we didn’t give our experience more stars is because there were a bunch of hospitality bits that weren’t what we had expected/have experienced in other places. Communication with Jacob was very slow in between when we paid and when we arrived, which made planning stressful and hard. Some questions took over a week for a response. This has never been the case for us at other places. There were no directions about checkin given to us - we had to text as we were on the road driving, hoping it wasn’t going to fall through at the last minute. When we arrived (after checkin time) the heat was not on, so the house was 50-ish degrees. There were no written directions about the heat for the house, so immediately we had to call Jacob for instructions. Thankfully he responded right away. After we got it set up, the house temp was perfect the rest of the time. It would have been great if Jacob could have used the Nest to start the heat before we got there, which is what others have done, or even if we had just known that would be the case. The kitchen is a great space, but the table only fits 6, so 4 were at the bar each night. The oven was hard to operate, but we were able to find a manual online which helped. We brought most of our own baking and cooking tools because Jacob had told us to not expect more than the basics. That was good advice. Cutlery was lacking, but plates and cups were ample. Jacob had said he would leave a thing of wood for the fireplace; paper towels were on the list of amenities. Neither were there. The wood is one thing, because we knew we would have to buy some. But for the paper towels, we were not expecting it and when we raised the issue, Jacob told us that getting the paper towels was difficult. In actuality, after we had paid to have paper towels delivered to the house, when we also discovered that there was no broom for us to sweep, Jacob let us into a small closet that was easy to access to get the broom, and we found it was full of paper towels. It seemed like he was just not wanting the extra expense to provide those. All in all we were happy to be together in the space. The hospitality piece was what was amiss.

Experience was good. The property manager was responsive when we needed to communicate with him.

I just returned from a one week stay at Jacob's Tanglewood Ranch with my husband, and our adult son and daughter in law. The house is exceedingly comfortable. The pictures and description of the house are accurate and if anything the rooms and amenities are nicer than the pictures. Some highlights: (1) The bedrooms and sitting areas are very thoughtfully furnished; (2) The master bedroom and bath in particular are elegant and well appointed (e.g., nice linen and comforter); (3) The house is bright and sunny with lots of nice windows; (4) The house has good cell reception and fast internet (which allowed us to work during our stay); (5) The kitchen is welcoming and well stocked with dishes, glassware and cooking utensils. It also has high end stove, fridge and dishwasher. It was perfect for my son who has become an avid baker and baked bread each day. (6) The best part of the house for us was a large, welcoming screened in porch with several tables and sitting areas that allowed us to have our meals in an outdoor setting; (7) Also nice were the generous flat grassy grounds around the house -- that are perfect for kids to run around. (8) The location is great with several towns near by (Lee, Lenox) with good restaurants (We particularly enjoyed take-out from Chez Nous); and good hiking, museums, farms and farmers markets, etc. near by. (9) The house was spotless and well maintained (10) Jacob was highly responsive, quickly responding to questions and requests, and went the extra-mile to accommodate us.

August 2020. We had the whole house. This beautiful old mansion retained much of its old charm in a few comfortable, communal rooms but has been totally redone including many luxury touches and modern fixtures and large, excellent showers in all the bedrooms - we thought it was a perfect combination. The kitchen is large, modern, and surprisingly well equipped with everything we needed for major cooking activities. The yard is immense and well cared for - we used it al lot for group activities. The A/C worked beautifully. There is a screened-in porch that we used constantly, as well as an open 2nd floor porch. Overall it was a great choice, better than we had expected, clean, quiet and very comfortable. A bit of a splurge for us, but worth it.

When we checked in, there were no directions with information about the house. Because of Covid, it was my understanding that we were renting the entire house. When my younger daughter chose a small (not as nice) room behind the kitchen, I didn't look at it or think anything of it. The door to the room was open from the outside. The next day my daughter asked if the room could be opened to the inside of the house. Apparently (I didn't even realize it) the door to the inside of the house was locked. I asked Jacob, the property manager (by email) if the inside door could be unlocked. Later in the day I saw his email response which 1) accused me of sneaking into that room (which was unbeknownst to us) off-limits. His language quite specifically accused me of "prying into a room you knew was off-limits." In the same response he told me that the housekeeper had reported we were using all of the bedrooms and that we had lied about the number of people staying at the house. (I guess he thought we were a bunch of young people partying--which was completely inaccurate.) There were 6 of us, just as I had said when I signed the contract and we were using only 4 bedrooms. I welcomed him to come over and see us: Two middle-aged lawyers with our adult children. I told him it was offensive that he accused me of "sneaking" and purposefully breaking the rules. I also told him that there was no way the housekeeper saw ALL of the bedrooms being used since we only used 4 of 6 bedrooms. As to his accusation that I knowingly used a room that was not available--by prying open a door, I responded: 1) The door was wide open. It was unlocked. And there were NO instructions not to use the room; 2) Why would I have messaged him and told him we were using the room if I knew it was off-limits? That didn't make sense.; 3) Why didn't he or anyone tell us what, if anything was off-limits in the house. I told him he could come drop by anytime and he'd find a boring family that just went hiking during the days and watched movies at night. When I finished explaining and told him I felt a bit offended by the accusations, he offered a curt "I'm sorry, but can I ask you one more question?" Then he asked: Did you REALLY think that bedrooom was available??" As though I had been lying??? So, even after I explained why we thought the room was available, he continued to accuse me. Finally, there was a beeping from the house alarm that continued for an entire week and which was annoying.

very impressive

Long weekend in the Berkshires with the family. Beautiful home plenty of sleeping rooms and bathrooms. Kitchen is a great gathering place and nice screened in porch as we were there over the 4th. Property is also beautiful and located perfectly very near Stockbridge -Lee and Lenox. Very nice stay AND property manager is very responsive to requests and anything that comes up.