The hotel room seemed a little outdated. I know it was a standard room but just seemed so small. I could hear all the traffic going by. I probably will not stay here again.

It did not have a hot tub and the coffee was not ready in the lobby in the morning.

This property did not have any hot food available. Heat/AC unit did not operate correctly,

Temperature settings didn’t work, bugs on the window sill, horrible lighting, broken bed springs, vending machine didn’t work, front staff seemed to have just rolled out of bed and are unfriendly, I could keep going. Just avoid this place

Positives: the shuttle driver. He was a nice and hilarious older man. He went above and beyond to get the guests to and from a concert. He took good care of us and worked late to do so. Thank goodness we confirmed the pick up location, the front desk was telling people the wrong place. For a hotel so close to a huge event arena you would think they would maintain it better. We walked in and literally thought the window was open in our room. Nope, the windows have no seal/noise barrier so you hear the interstate, hospital, and other area outdoor noises all night. WARNING: Be careful using the shower. I didnt think i would ever get warm water, but be warned theres a 2 to 3 minute lag. I got the water to be warm after several minutes but then once i had shampoo in my hair the water turned to scalding. Very concerning if you have kids. No bathroom fan either so bathroom gets steamy. No insulation or anything either, you hear your neighbors and hall traffic constantly. Also, idk why they put a thermostat in the room, it doesnt work and it was very hot in our room. Wasnt terrible but would tey something else next time.

Close proximity to downtown. Right off the highway and noisy though.

Always amazing stay!! Thank you!!

Poor customer service, ants in the room. advertised room serves but doesn't provide it. Hung up on me when I called the front desk.

Cards to room didn’t work 3 times. Loud noises from other rooms. Parking area is destroyed. Bed was rock hard

It is a decent location for us. The building itself is extremly outdated. The windows provide no sound barrier. The carpet and curtains have been around way to long. The bathroom was a decent size. Needs better placement of light switches and outlets.

Friendly service and we went to park before the fair and they offered early check in

Spent one night there. The hotel charged my card $100 instead of $50 for incidentals. Still waiting to get my funds returned. Call the hotel talked to someone who states my stay was 4 days. I only stayed one but she told me that what her computer say! Just dumb! I was there less than 24 hours but somehow got charged extra. Was told to call the manager back in 10 days if my funds weren't returned. It was a loud ruckus around 1 am on our floor. Checked out the next morning at 7am.

The hotel is very centrally located. However, it hasn't been maintained in quite a while...there was an unpleasant smell that was emanating as soon as you walked in...the carpets were old, dirty and torn...for the amount that i paid to stay there, I would have been better off a little further away in a much nicer hotel

We arrived to our room and it smelled like cigarette smoke and dog urine.

Our room had no air conditioning. the fix was to bring a box fan into the room and take up chair space. maintenance left the ceiling tile askew in the bathrokm after checking the ac. after a 2nd complaint about the ac not working we got moved to a 2nd room in which the ac ALSO did not work. there is no bathroom vent to defog the mirror's in either room. the food is outrageouly priced at the on-site lounge/restaurant and they auto-charged me a 20% tip without having a disclaimer that sales over $100 include an auto-tip. There is no kids menu so we paid for a full adult meal. Our bill was over $100 for 4 people. at check-in i wasn't asked to sign anything, i wasn't told my room number or given instruction on how to get there. there is no explanation about the breakfast coupons that are required for the breakfast bar. Its supposed to be included in your fee if you request it but they dont tell you about that so when we showed up for breakfast without coupons and no cash we looked like idiots. There are no signs with directions to the pool and no family restroom in the pool area for kids. Pool is not little-kid friendly. Vending machines on site are inconsistent in payment methods. Snack vending is ONLY on lobby floor and soda vending ONLY takes cash. We were given a $50 discount for the inconveniences we experienced. This is a BIG downtown hotel and near major events centers. Expectations for quality were highly failed. We will never stay at a hotel inn again.

Overall, this hotel is very nice and a good value. The restaurant is closed Sunday and Monday. The breakfast (not included) was good and also a good value, although we were surprised by the meager patronage. Our server was very friendly and helpful. We've stayed here several times, and will undoubtedly be back. Also worth noting are the location (close to downtown and just off I-235) and the plentiful free parking. If you get a room on the South side, it's a great view of the city. If you get a room on the North side, it's less of a view but quieter (no highway noise).

It was just what we needed. Convenient location to the highway.

This property has bed bugs after I shortly checked out and get home with a whole bunch of bites like if it was from mosquitoes. Never again will I stay here or recommend it to anyone.

Great place, all team friendly, excellent room clean. good food at the breakfast, really definitely i'm recommend this place.

It’s a good place for me to have fan

Loved that the shuttle was able to take us to and from our event nearby!

We chose this location because of its proximity to the WF Arena so we could walk over rather than park. After we arrived, we were delighted to find they had a shuttle that both took us over to the concert and picked us up afterwards -- a wonderful surprise! As far as our experience -- the desk staff and shuttle driver were awesome. He was so accommodating of our friend who had mobility problems. When we got to our room, it appeared as if someone had just left; tv was on, bed was messed up like someone had been propped up watching it. Desk staff immediately moved us to another room, but that room smelled very musty. We were told there were no other room available, so we opened the window and they gave us a box fan to help circulate the air. That did help some. The room was clean, the bathroom tiny, and there were amenities like a Keurig. Great pillows, but the bed was very hard. Overall, the building felt clean but smelled stale and musty. Facility could benefit from a new HVAC system. We felt like we paid top dollar for convenience, but at the sacrifice of comfort. Still, might give them another try and stay here again if attending future events at WF Arena.

Mark was amazing !!! He was super helpful and understanding !!

Rome was clean and all accommodations were great

Services, shuttle

The property was decent. Needs a little updating. Overall, I’ll recommend staying there for short terms, however, charging for breakfast is not ideal for this property.

The people who work there are great, zero issues and always happy. The interior was fine for average people but anyone under 5 ft 2 inches will have trouble reaching the hand soap dispensers. The parking lot was very rough and cramped.

I always stay at the Holiday Inn mercy when I come to Des Moines to visit family. Jonathan was amazing. His customer service skills are excellent. Also the shuttle driver Ike was so accommodating friendly. He’s an excellent representative for your company. The hotel itself was amazingly clean. My room was always capped Probably one of the best days I’ve ever had there

Our stay was great. The front desk was very helpful and super nice. Michelle(I think that was her name) at the front desk was super sweet and a delight to talk to. The pool was nice and warm and the food at the restaurant thought a little pricey was excellent. Considering it was Drake Relay weekend it was also very reasonably priced.

Good location and clean

Great service and clean rooms !10/10

Overall decent stay! I had a hiccup where the hotel charged me and extra day and they worked quickly to fix the problem. Everyone was very kind! Free breakfast was a huge plus with two adults and two children! Beds were very comfy. Window leaked some cold air which was a negative but overall a decent room for the price and location.