I didn’t even go inside to check in the outside was filthy and the people that were hanging out around the property made me feel unsafe

Not very good

Very nice suite for the price. Inside is nice. Sketchy looking at first outside. Apparently some people live here full time. But ending up being ok. I would stay here again

This property was absolutely awful. (I had stayed there previously when it was a Residence Inn.) I arrived after 8:00, and it was already dark. I couldn't believe it when I discovered the lobby isn't even open ALL WEEKEND! I had to check in at a kiosk in the vestibule, with a clerk who wasn't even on property, and was probably in a different country. After checking in and receiving my key from the kiosk machine, I then drove around to my room. There was trash all over the property, and many of the units looked like they are now apartments. There were Halloween decorations on many of the doors and railings, and bicycles, skateboards, desks, tables and other items laying outside of many units. The back of the property, where my room was, was very poorly lit. When I got to my room, I noticed that there were several pieces of particle board leaning up against the wall next to my door. There was also a file cabinet/nightstand with coins on top of it sitting outside the door, as well as trash. Also, the stairs leaning up to the room were quite uneven and one was broken. Photos from the room are attached. The room smelled terrible, and both the tile floor and carpet were sticky. Unlike the photo from the property, there were zero utensils, cups, or plates in the kitchen. The couch was dirty and had no throw pillows. There was no way I would sit on it, and the only other chair was the desk chair, which was dirty. Overall, the room was stinky, filthy, and unacceptable.

Very dirty property. They advertise breakfast and coffee but when you get there they don’t have either. It’s says it’s a hotel but they don’t run it like one.

When we first walked into the room all you smelled was stale cigarettes.

It was very noisy at night. You could here everything from the apartment above. Including the 2 am fight with the girlfriend who was called names I will not repeat on here. Thankfully my small kids were asleep.

Employees were very helpful and friendly they made my experience well worth it

The place use to be very nice, but now they have long term people almost like an apartment complex. There are trailers with scrap metal on them. They put me right next to the basketball court after i had asked to move the first night. They said they would take care of it but it went on till 2 in the morning if not later each night. They no longer do breakfast, there is no front office person it is all done by a computer. The room had no utensils or anything. Had 2 wine glasses. The ice maker didnt work and a very poor job cleaning as there was trash behind the night stand. The only nice thing is the bed was supper comfortable. Other than that i wont be going back.

We actually didn’t spend the night. The unit they gave us smelled very bad and inside out didn’t seem clean. Very poorly maintained. We had nightmares at the thought of staying there! Sorry to be so brutally honest, but I can’t recommend it!

Had a good time

Awful! When u check in u have to talk to a person on video. The area around the place , was trashy looked like i was in a refugee camp. Not very clean in the suite . The only positive was the bed was comfortable.

1. They assigned a room that was not on the map. The virtual front desk did not have a method to show a new layout that they claimed shows 121 Missing/Poor front desk services.

I booked a room online and no where online does it say anything about deposit. They then proceed to say that it must be a physical card and won’t accept one from Apple wallet. So I have already paid for a room that can’t be used. They tell me they are cancelling it on their end but I can’t receive a refund because they have a policy that’s not posted. Said it’s everywhere but I was able to book a hotel down the street without a deposit.

First is an security defense to match Ft. knox...no person, just a machine kiosk in a small locked room. Finally got to my room. These are not "hotels" as we think of them..they are abandoned "dwelling" units from the '60s projects...updated no doubt, but still old. The kitchen and bathroom area were dirty...and worse yet: THE WHOLE HOUSE STANK OF CIGARETTE SMOKE! I didn't even stay there, just turned around, returned my key card, and found another legit hotel.

It’s okay overall.

Very spacious and clean. Nice root also live in what a great combination.

The check in process is inconvenient! I understand for safety purposes they would need a third party during certain hours, because I did check it towards midnight, but that process was very inconvenient and very tedious. The room also smells like smoke, and you can tell that it was poorly cleaned. if you need something just for one night and you don’t really have a preference on which our room looks like this is the perfect place. This place used to be a hawthorns, which was a horrible hotel to begin with, and was taken over by the new place. I think this hotel is also a permanent place for multiple families to live in due to the stuff on the porches and the entrance to some of the hotel rooms. I slept on the top of the covers because I was worried about bedbugs and the carpet was moist to the touch.

I was completely unsatisfied with the property. I checked into my room and quickly checked out I was not satisfied with the property at all.

Couldn't find room. No one at desk to help. No towel change out. Holes in furniture coverings. Needs paint. No plug in tub. I could go on and on. If this is a 6.2 rating God save me from a 4 or 5.

No one came to the window

Would not recommend for anyone to stay here. The hotel room smelled awful, kitchen is outdated, bathroom is outdated, mirrors have rust on them, and overall the smell of the room smelled like mildew. This hotel is also basically for people who are looking for long term stays like it’s an apartment complex without paying utilities type of thing.

Poor Hotel and complex —. Smelled — couch had stains. Did not even stay there for the night left and booked somewhere else.

We never stayed at this hotel. We made reservations on July 1, 2023. The power had gone out due to a horrible storm. I would have weathered it out, however I need oxygen, my nebulizer, and cpap. In addition, my grandsons were with me. They too have asthma. The wifi went out while reserving the room. It stated "SORRY transaction failed". I tried again same response. I drove up to the Dennys and got Hotels.com. I was beginning to panic. Everywhere was stating SOLD OUT. We were Blessed of God. The site had a hotel available I booked it. About 1.5 hrs. later I received an email verifying a stay at Craigshire. I called Hotels.com they told me to call the hotel. I did at 11:04 pm. I was told alright everything is fine. That same night I looked at my bank account online. They deducted $171from my account. I called the again. The lady told me there was nothing she could do. Call back on Monday. I did. A woman named Kathryn talked to me as if SO WHAT. She said our site stated NONREFUNDABLE. I explained what happened. It didn't mean a thing. She told me to take it up with the third-party. I did. I was told so long as the hotel was willing it was fine. They were NOT. I called her back. Kathryn had an even more attitude. She told me if i had of booked it with the hotel instead of Hotels.com she would have given it back. She was NOT willing to due to our strict rules. I told her again what happened. It didn't matter. There was more said, but I don't have space. TOTALLY TAKEN VANTAGE OF.

This place needs ALOT of work. It's unkempt and aging badly. It's like an apartment complex, with long term tenants that obviously live here, then some nightly guests. It's super weird and not very comfortable or safe feeling. Sidewalks are crumbling, everything is peeling and our room was through this little corridor and around a corner, through discarded boxes and garbage laying around. The nicest thing about the room is there are no bedbugs, rodent droppings or roach infestation, and we checked everything thoroughly. The a/c works well, but the room reeks of cigarettes. Couple of burn marks, a couple carpet stains though the bed appears clean and the bedding does not reek. There is a full kitchen which, while it really needs updating, appears to be clean. Same with bathroom. This room is bordering on outright seedy. Not sure why we even stayed instead of leaving as it's pretty sketch, but we couldn't get any of our money refunded. I strongly DO NOT RECOMMEND!! Hope our vehicle is as we left it when we leave as early as possible in the morning.

Could use better cleaning

The room was dirty, in poor condition, and smelled terrible. Visible debris on the floor showed that it wasn't even vacuumed prior to my stay. The kitchen was not well supplied with cookware, plates, and utensils, or even a coffee maker as advertised. There was also no iron, which I needed. The front desk offered no apology and simply said "we don't have an extra iron." I didn't want an extra iron, I wanted what was advertised and I had paid for. Instead I had to go buy an iron and other supplies. After the trip, even clothes that had stayed in the suitcase smelled like this disgusting room. Would not stay here again.

Everyone was loud and did not consider to be quiet out at night time.

Everything was very nice and clean. The issue came up about 9pm when we realized there was no toilet paper in the bathroom. I went to the front desk which is operated by video and they have no one at the front desk. Needless to say a walk to the circle K which took about 30 minutes round trip was not in my plans for a relaxing weekend.

We’ve stayed here twice before and have always been pleased with everything. Very good hotel close to what we need.

It was ok, there were only two spoons and one fork, no phone to call the front desk, the smoke alarm battery was going off and someone covered it with a Walmart bag, probably because they were smoking in the room. Not enough towels