When checking in (lady) staff not very friendly. Listened to a staff member complain about cleaning nasty dirty rooms..on nice note the check out this morning was a man who was so nice and friendly.. (fridge was not in in room .. had to plug in my tv.. no hair dryer in room tv glued down to table right in from of the mirror.. 206 room

This extended stay staff is much better than the other location on boardwalk.

Felt a little bit ran down. Staff was great tho 😊 the man was super helpful and friendly

Staff

Very basic hotel and old

Great for our purpose. Very clean room, comfortable

The property was very clean and and the staff were nice and friendly

We arrived and our room smelled awful! Apparently they accept pets which I’m fine with however I’m not traveling with any pets so being put in a room that smelled like straight cat pi$$ was awful. I did go in and ask to be moved and I was told that they were booked.

My husband I travel quite a bit and we stay in many hotels. This was one of the worst hotels I have ever stayed at. The room was worn down. It had missing paint on the walls, the kitchen counter was dirty with not only fresh things on it, but lots of stains. There were toe nail clippings on the floor. The pillow smelt so bad that I had to put a t-shirt on it so I could get some amount of sleep. The bed was harder than a rock and the property smelled like pot. It was very inconvenient that there were no dishes and that they had to be requested including cups. I will say though that the front desk person I dealt with in checking in and the one whole helped me with my broken remote were wonderful and the only bright thing with this entire stay.

Easy check in. Had poor cell service noticed after check in hotels.com tried to contact me stating they had to change my reservation to different location. Nothing was said at check in about this so this made no sense why my set plans were trying to be changed. Room was nice but dirty. Hair in bath tub. My wife sitting at edge of bed felt something with her foot & found used tube of KY jelly on floor next to bed. I took to the front desk & the attendant said “sorry” and write our room number down “117”. Needless to say we wiped down the whole tool with dis's infective wipes we brought

Having to wait for 20 mins to check in at 10 pm at night is absurd. Door for room had to be forcibly pushed shut to be able to lock. Won’t be staying again

On July 30, I booked a room to stay on Aug 22 to 24. This is a unrefundable booking and I have paid in full. When we arrived at 7pm, they said my booking has been canceled and refunded to me because there are someone checked in early than me and they have only one left for the time solt. We have to book another room that about 12 miles away. The front desk is very "PROFESSIONAL" girl with all lies. When I asked to check in, she cannot find my booking in they system. After shown receipt to her, she found it and said it has been canceled. Then we asked who canceled it without notify us because we did not asked to cancel, she called to her manager and told us they did. Obviously, she did not know the details. The she told a story that there is another one checked early than us and they have a very fair rule "First arrival first service", so they canceled my booking and refunded to us. When us asked her how to resolve the issue, she said there is nothing she can do, but she tried to sell two single bed rooms to us. On Aug 25, the refund still not coming and I have to contact Expedia to solve this issue.

The room we booked had people in it staff did not know what was going on no sign for the Hotel out front poorly kept inside and out.

Great friendly service at the front desk, updated rooms, but slightly uncomfortable mattress and pillows

Everything was quite wonderful, the only complaint would be no coffee pot in the room. Aside from that. amazing staff and service and well taken care of.

could not believe the things that I witnessed going on in this hotel. From not having someone at your front desk during the hours of 11pm sometimes even 10pm to almost 6am. I watched people get locked out of there room at 1 am and not be able to get in. Where things get extremely confusing, when we checked in we were told NO ONE is at the desk during the night but when talking to multiple different employees during the day shift then the person who checked us in. Everyone said someone is always here. If that’s true why was I told differently And why are there guests sleeping in your lobby waiting at the front desk for someone to let them in there room. The thing that really honestly pissed me off was having some house keeper BANG on my door at NINE AM two days in a row to ask if I needed housekeeping. Mind you the first day she knocked once and opened my door. I yelled I’m here and she ran away and didn’t say anything at all. So when it happened the second time she said she was there to see if I needed anything. Coming to today the third day in a row where my door was beat on the day of CHECK OUT, at 9am. I blatantly asked her WHY are you banging on the door she said I’m housekeeping I’m here to see if you need cleaning or if your checking out. When I asked her what time check out was she then said ELEVEN AM.. I will not lie, as it was now the third incident I had I yelled asking her why she was asking me these questions if check out wasn’t until 11am. I still had 2 hour

The rooms are nice and clean. They are bigger than many I have been to and they come with a kitchenette.

Location

Affordability. Desk staff was friendly. Room was not properly cleaned. Dried up piece of pasta was stuck on top of kitchen counter.

sat up the night in chair someone in the other room was snoring so loud in came through the walls, and someone above walking heavy on the floor ever hour to us restroom and flush never will stay in that again. no one came to counter when I left and did not answer the ring. left at 5 am

a very basic, no frills place to stay; we brought our dog, it was the main reason we chose this location and it worked well for us. We had no complaints with the room.

Was good

I liked everything except my room faced I-94 real close and the road noise was loud. They installed double windows to help. I called to get a different room, was told they were booked, but at 6:00 am the parking lot was pretty empty.

Clean and comfortable

the manager did everything she could to help us during the power outage. I had requested double bed, When we arrived they had given our room away and had no extra bed for my son, he had to sleep on the floor, for three days. We drove nine hours to get to Michigan. I feel we should have been compensated for what we went through. If not I will never stay at another one of your hotels

The staff made many excuses as to why the room I stayed in would not have the biweekly cleaning.

Room smelled like someone who was a heavy smoker stayed in the room. Tv was outdated with poor channel selections! Ended up leaving later that evening to stay at friends house because it smelled so bad.

Good location near the mall. Excellent area for restaurants and shopping. Also close to the interstate.

The young lady that checked me in was amazing and so friendly!! She deserves a raise! Best customer service in a very long time! Very lucky to have her!

Clean, met our needs. Would stay here again.

good

Hotel is dated, needs to be refurbished