Holiday Inn Express New Albany - Louisville NW, an IHG Hotel
About this hotel
Nestled in New Albany, this lovely hotel for £81 per night is a fantastic option for your next trip. Hotel in New Albany with free breakfast and business center This smoke-free hotel features an indoor pool, a business center, and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-out, free newspapers, and a front-desk safe. Holiday Inn Express New Albany - Louisville NW, an IHG Hotel offers 76 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool. Children under 14 years old are not allowed in the swimming pool without adult supervision.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
TV
Map of New Albany, IN
Reviews
3.7/5.0
Good(507 Reviews)
5.0
Very nice room. Very clean.
2.0
Checked in ...no towels
No black out shade, LED lights outside the window
Faint smell of BO on the pillows
10.0
Front desk person, Ashley, was excellent. She is very friendly and made an excellent recommendation for dinner in the area.
3.0
Always a great stay!
10.0
Great
10.0
Location and how clean it was
3.0
We checked in around 5and the room was nice,
2.0
Everything was good.
We were looking forward to the pool being open and it wasn’t. The room temperature was very hot and there was no thermostat to change it. Bed was comfy and breakfast was good.
3.0
Great
5.0
Good stay.
5.0
Property was great
3.0
It was clean and the breakfast was great the crew was helpful too
4.0
Close to the highway and a decent breakfast
1.0
Booked two queen beds and arrived and was told that room was given to someone else and i had my two boys with me. I asked if a cot was available and was told no. Went outside and they scrambled around and found a room.
2.0
Just overall kind of gross place to stay, but very close walking distance to shops in New Albany
4.0
The room has splashed liquid below tv on wall, the blinds are damaged and the air unit is held up by wood blocks.
5.0
Very Friendly staff. Great breakfast. Great room, with very comfortable bed
5.0
The bathrooms are nice as well as the front desk staff.
5.0
Excellent staff. Great breakfast. Amazing water pressure. Clean. No complaints. Anyone who gives this hotel a negative review is likely pretentious. For the price this hotel was perfect.
5.0
Very clean & secure.
5.0
The hotel itself was your typical Holiday Inn Express. It was being remodeled and smelled of new carpet and glue. Clearly being upgraded. Room was good and clean. The difference maker was the staff! From check in to check out we had the most polite, respectful, helpful staff of any hotel I've stayed in, and I've travelled the world! They were fantastic!
5.0
Ash
2.0
Front desk was slow at check in. Storm flooded roads and knocked out power to hotel.
5.0
Check in was extremely easy with friendly staff. The room was spacious. The bed was fantastic. Plenty a room in the bathroom. Nothing negative to say at all. The breakfast is probably the best I’ve had in two weeks travels. The eggs tasted like I made them at home and did not need doctoring up. The pancakes were good. Two types of sausage. And the oatmeal, it was real oatmeal, it was not cream of oatmeal. Every staff person I encountered was extremely friendly.
3.0
Staff was great. Overall, the room was fairly clean, except the black mold all over the bathroom was a clear problem.
2.0
Rooms were comfortable. Location was great within short distance of everything in louisville. Breakfast was simple but tasty! Customer service was amazing michelle was fabulous. She also made the breakfast. She nade this place great!!! Good job Michelle
5.0
The light by the bed was inoperable but everything else was wonderful
1.0
Our room had bed bugs!! I have pictures as well. I asked for a refund and the hotel refused!
3.0
Great, coffee machine was broken but everything else was good.
3.0
Property seems to be under renovation, my floor had half painted walls, missing trim, numerous patches, though no workers were anywhere to be seen. My room was comfortable, but in need of updating. My room door didn't close properly unless you slammed it really hard.
5.0
Great property
3.0
This is a good location and clean. It does look like it is in the process of some restoration.
1.0
Hotel was not clean. Floors and carpet were dirty. It seemed they did not have enough help at the hotel. Hallways were dirty with a lot of garbage bags outside of the rooms. Would not stay again.
3.0
This hotel is okay for an overnight. It’s under construction so that’s something to take into account. I think it’ll be much nicer once construction is completed. Breakfast was great, lots of choices! The bed was comfortable. My room door had a lock that didn’t engage unless the door was slammed, the latch plate was protruding and caused this. As a female travelled alone, that was my main concern. Avoid room 110 until this is fixed!
The gym was missing sanitizing wipes so that was disappointing. My room was missing a hair dryer, so I got one from front desk with a soaking wet head. That one was broken, wouldn’t shut off, but I made do. There was a plastic wrapper on the floor right when I walked into my room that caught my eye right away. Later I noticed a comet cleaning bottle on the mini fridge nook- house keeping must’ve left behind. The paint peeling in the bathroom was a turn off but not a huge deal. Hopefully gets fixed with the remodel. Overall it was fine for an evening but I’ll look elsewhere in the area for future visits. The Hampton across the street looked nice.
2.0
Unfortunately this was not a very good stay. We had extremely noisy neighbors, playing loud music which I did complain about and the front desk did take care of it. Even though it lasted for only a short time. We had been traveling for 12 hours before arriving so this was the last thing we wanted! Also, we had no shower curtain in our bathroom!
4.0
The hotel was perfectly adequate. Nothing special really, but I also had no complaints.
1.0
No hot water. They said that happens alot. Couldnt take a shower.
2.0
The hotel was clean and the staff was great. On our reservation I asked for extra blankets and pillows and still have to go to the front desk to get them after check in. We rented this hotel for the pool and the pool was closed when we were there (with no notice given).
2.0
Room was dirty. Hasn’t been properly cleaned in a very long time. Will not stay there again
3.0
Sara was very pleasant and helpful when checking me in!
FAQs
How much does this hotel cost compared to others in New Albany?
The average price for a rental in New Albany is £102 per night. This rental is £21 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express New Albany - Louisville NW, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Express New Albany - Louisville NW, an IHG Hotel. Enjoy the water!
Is Holiday Inn Express New Albany - Louisville NW, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express New Albany - Louisville NW, an IHG Hotel?
We found 6 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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