Great friendly staff! Clean comfortable rooms. Nice breakfast. Overall great stay

The guy working the front desk was extremely rude. My daughters entire soccer team stayed here for our tournament and we all had pizza in the main lobby. The girls had the complimentary hot chocolate after swimming. I asked if they could bring our more as there was only a few in there. He told me no. Yet more was brought out in the morning. My son and daughter wouldn’t agree to share the bed due to fighting so I called down to see 2 extra blankets could be brought up so he could sleep on one and cover up with other one. I was told I had to come down to desk to get it when I was on 3rd floor and when I came down he told me I wasn’t allowed to have two blankets.. so my son had freeze the entire night. I was very unhappy about the customer service. I have never been treated so poorly in a hotel before. At checkin I wasn’t told the time of the pool or that they had breakfast in the morning or the times. I asked what door was closest to park to from my room and he said he didn’t know.

Really nice and clean

Front desk personnel very friendly

Very friendly staff!

The hotel looked clean but the evening we arrived home on the day of check out, we got bed bug bites. We slept for one night and was in the area for a golf outing. We did not get bed bugs from golfing as the manager suggested. She refunded my stay but insisted their hotel was not to blame. Of course by the time I called her was a couple of days later as I had to get in the clinic to confirm the bites were from bed bugs. She claimed they checked the room and no bed bugs were found. Of course not! I hope they had cleaned it after I checked out that day. I never had any incident from Holiday Inn before so I always trusted my stay would be good when I book with one. Very disappointed this time. Be cautious and inspect more closely next time.

Bath towels were small and poor quality. WiFi was horrible. Room was ok, though. Breakfast area was extremely loud.

Great experience.customet service was great.

No sense of urgency from staff even when there were 6 people all waiting to check in. When entering/exiting, there was no acknowledgement from staff (hello, hi, anything). The area surrounding the hotel was not great. We ran to the grocery store across the street and an associate was telling us about an incident with a gun and something getting hit over the head bleeding. The hotel does take extra precautions, like need a key to enter after certain hours, but I would have selected another hotel had I realized.

Our stay in Brown Deer went well. The hotel is close to the school our son attends and was priced well. The area around the hotel was nice and quite as was the hotel itself. breakfast was fine but not the best I have had in a hotel.

Great front desk staff made for easy check in. Hotel was clean and in great condition.

Great staff. Generously allowed our very late check in. Always a welcoming smite. (one tiny little thing: remote would not sync with TV and buttons on TV would not change channels. Am only saying this so someone might check it out for the next person; otherwise, it was a great weekend get-a-way!!!)

Our room was a non-smoking room yet it smelled like cigarettes smoke. And there were no curtains. Also the breakfast was not good at all.

I was in Wisconsin for a family reunion. I chose this property because of the location and price. The property was clean and the staff was very professional. Checkin was a breeze.

I have stayed here for three work trips within six weeks and each time the rooms were clean, beds very supportive and comfortable, and the water pressure consistently strong. One drawback: The swimming pool is FREEZING, dreary, and appears less clean than you might wish. I never saw towels.

My car was stolen out of the parking lot. It was parked in a row of other cars in a lighten area. Still was stolen.

Great staff

The room with clean and comfortable. Bed was very comfortable and building was quiet at night. Hallways and stairwells were very hot and humid. Had to use the stairwells because the elevator was very non-responsive. Breakfast was not great. The eggs were not very good and I avoided them after the 1st day. My brother had his truck broken into in the parking lot at night and tools stolen. The parking lot is not well lit at night and no security cameras. When my brother called the police they told him other vehicles had been broken into in the area. This area although not run down is not safe at night. Although the hotel is not that bad, I would not park a vehicle outside at night.

Nice place all around

The room we were originally given was loud, but after a call to the lobby we were moved to a much better room and were very satisfied. Breakfast was great, too.

The hotel was clean and the staff friendly. The breakfast offerings were very good.

Friendly staff, clean room/pool

There was razor stubble in the sink. I called ahead because we had 8 rooms and they did not do a rhing til we got there. When I called at 3:30, they said they "hoped" the rooms would be ready. Check in was at 3. And when I attempted to get hot water for tea at 3:30 it was cold. I asked the front desk clerk if they could warm it, and she responded I could do it in my room. We stayed at a HIEx in Platteville recently and compared to our stay there, the staff here was not at all friendly or helpful.

Our daughter had a tournament and it was very close to the field which was very nice.

Good friendly staff

It was a good stay!

The Desk Staff was very pleasant and always with a smile and the room was very clean. The only thing that was inconvenient was that some of the staff didn't speak English abd no vending machines.

Great place to day and I have to tell you the man that checked us in was the greatest. Smile all the time and there was nothing he would not do to make our stay great. If all hotels could get a person on the front desk like him the world would be a better place.

I arrived to check in at 10:30p, and staff was unable to figure out how to get me checked in until 11:15p. In the process, they tried to swipe my card for incidentals at least five times. This resulted in two different holds on my card. Then, at 11:30p, staff called my room to ask me to come back and sign papers because their printer hadn't worked before. Lastly, although I had paid for my reservation in full through Expedia, the hotel processed one of the pending charges for $128.39, so now I have to deal with a dispute via my credit card. Unacceptable.

Very nice updated room!

The continental breakfast was very good. The staff helping in the breakfast area was very helpful and friendly

Bed was hard. Too firm.