Been a while since we stayed here and the refurbishment was clearly successful. Represents good value in nice surroundings and goes above its competitors in many aspects. Only refinement I’d suggest is the cost of charging an EV was a little high for a hotel.

Nice place but the room was very light. There were big gaps around the door to the corridor letting light in at night and there were no curtains only a blind with gaps around.

Lovely room, very clean and modern with a really nice shower. Lovely bar and lounge area for relaxing during the evening. The breakfast was also very good value and really nice.

One person on reception at 5.30pm with a queue of 7 people. Totally unacceptable. It took an age to get checked in. Light shining in to the bedroom from the main corridor was so bad I had to place a towel at the door of the door to keep the light out. Room very small for the price I paid.

Everything was perfect, just maybe the breakfast time closed too early by Sunday

Such a lovely hotel staff were all super friendly and accomodating.

This is a wonderful hotel with a five star service! Anshua, one of the waiters, was so polite and attentive! All the staff at the Hotel were professional and extremely helpful. The food in the restaurant is superb. Cocktails were amazing. Our room was spotless and the beds were really comfy. The grounds were stunning.

A diamond! Amazing staff, vibe.

Nice hotel, accomendating staff. Very large room.00

Overall we had a brilliant time, the room we stayed in, very nice and airy. Very clean. Top notch. Worth the money. The only downside, that is not a big choice on the menu in the restaurant. But happily will be coming back.

I cannot fault this hotel. From the moment we walked in such a warm welcome. Room superb, food excellent and all round service. Well done.

No heating in the restaurant, food cold and certainly not home cooked. Zipped beds (which is fine) but not when they are different heights!

Very comfortable stay. Staff were excellent: welcoming and extremely helpful. Breakfasts were outstanding: simple, delicious, freshly cooked and quickly served.

We had a great stay at this hotel over the Christmas period to be closer to family. Hotel and rooms were spotless. Breakfast was plentiful and delicious. Service was excellent. MajorDomo and his workers were attentive to all our needs. Only negative was that although large bedroom, could have done with a couple of chairs and a small table for rest area to have our beverages in the afternoon. However, upon asking, they did provide us with an armchair. Thank you kindly.

good accommodation in pleasant surroundings. friendly staff team. We would happily return if the price works for us.

Hotels looks great and very new

We stayed at Oatland whilst visiting RHS Wisley. It is an impressive building, initially Henry VIII shooting lodge apparently, but a lodge it is not! Has been renovated in a classic English hotel style and very elegant. The staff are exceptionally smart in suits and waistcoats and everything about it gives an air of professional training and service. Would definitely stay here again.

Best hotel in town. I strongly recommend. Great building, great rooms, great food and great staff.

Lovely building, breakfast was very good. Because the building is old the rooms aren’t too well insulated so can be a bit noisy depending on your neighbours and those walking down the corridor. Room was spacious and light plus the WiFi was very good for a hotel.

Lovely hotel. Our room was very nice and the staff was welcoming. However, dinner in the main restaurant was alright but nothing special. “Koffman” fries were underwhelming and my hamburger was overcooked. My husband had the pork belly and found it disappointing. Quality of the meals did not live up to their pricing.

I booked this hotel on behalf of my mother and father, my father has recently retired and decided to treat us to the sunday carvery, I must add that there was 8 of us so of course it was a very expensive lunch. There were a few unfortunate faults with the meal but we didn't complain, with hindsight, maybe we should have, with regret it did tarnish our very special event. My sister and I paid for my parents to stay at the hotel as a surprise, they fully enjoyed the room and the breakfast, slightly disappointing with the selection but no major complaints. I don’t want to be one of those people that complain about little things that are ridiculous but I will say the meal, overall was really disappointing and if I’m honest I won’t return or recommend to anyone as I have done in the past. Really sad, a lot of money spent and a disappointing review. One thing I Will say is the staff on reception and In the restaurant were outstanding I’d appreciate your feedback from my review Many thanks

Lovely and friendly staff

Paul was extremely accommodating, both prior to my stay and during check in.

Oatlands is a lovely hotel, i will be returning!

A really lovely hotel with a brilliant pub just at the end of the drive. The carvery on Sunday looked very popular with live music in the background.

We try to stay at this hotel when we are visiting family in the area. This time the heat/AC was broken in our room. It was not a problem until the last night which was considerably chillier. The staff tried hard to remedy the situation and even offered us another room. We made do with an extra blanket and hit drinks available in our room. Next time we would not choose this room for another reason. At 6am a delivery was made directly below us so it was very noisy from 6-6:30am. A bit of a rude awakening. Generally the staff are very well trained and service oriented. We will be back.

The fire alarm went off in the middle of the night which ruined our nights sleep. Breakfast was very poor quality and not a huge selection. Despite mentioning the above when we checked out and saying it ruined our stay no discount or real apology was provided which was unacceptable. Very disappointing!

I know that you can’t make large architectural design changes at this point but in the future you need to let your customers know that if their room is require stairs, they just need to be warned about that. I’m an American architect, and we do have the American disabilities act which respectfully covers all access within buildings for the elderly and for others with disabilities. As we approach our room, we know if there were some stairs that required us to go down with heavy luggage. please let your customers know when that situation occurs that they need to understand there are stairs involved. Otherwise experience was good thank you for having a clean room with adequate and operable HVAC.

Great

Stupid $50 charge on check. Very noise aircon in a hot room. Food overpriced. Rest of its ok

Hotel requires updating, small rooms, dirty bedding & a noisy wedding

Great and friendly staff.