We stayed two days, both night were so loud and noisy that people were talking in the hallway and couldn't sleep. On the second day AC didn't work. I found the hair on the toilet on the first day. It was not a pleasant experience.

First, when I reserved on your app. I paid an extra $14 for breakfast for 2. When we arrived at the hotel we found out that they offer complimentary breakfast to all guests. So, I would like my $14 plus tax refunded promptly. The breakfast was also not very good. The jets on the hot tub were also out of order.

Worst experience I've had with a hotel chain in years. Traveling 24 days a month for the past 6 years doing corporate training for the number 3 retailer in America, I've had my share of mishaps by employees, but I've never encountered such disdain, dishonesty & disrespect than I endured at Wingate Chantilly. At 9:53 pm I contacted to verify that the shuttle would be available for pickup at Dulles airport because their web information says till 10:00. The representative (Mini I think) put down the phone to ask the driver which I thought was unusual because I did not think it was at staff discretion, then returned to say "yes they will be there in 15 minutes" to pick me up. Stated to her that I don't know how long it will take to get from one station away on the train system being my first time utilizing it, but if it takes 20 to 25 minutes will they wait? She said no they will not wait but 5 minutes when arrive. Then I responded "well it may only be 10-15 & I'll rush down there & call as soon as I'm there". She said okay and hung up the phone which was at 9:57. Called again 6 minutes later 10:03 p.m. stating I had arrived and am waiting on the platform for the shuttle. She said they did not bother to send the guy because figured I would be later than the 20 minutes that was prescribed. I had debated with her for a second why did she state emphatically that the shuttle would be on it's way if she made an arbitrary decision within 6 minutes of our original conversation.

room was loud, mold in shower, hot tub that was not hot, dirty pool and hot tub, heat/a/c unit made weird noises, big comforter and thin sheet on beds - which made it difficult to regulate temp. The open format of the hotel allowed all the noise from the lobby and front desk to be heard on the second floor. if it weren't for the fact that I got such a good price the rating would be even lower.

Friendly staff, safe location, ample parking. The property seemed run-down though, and in need of a remodel. Stained carpet, chipped and scraped doors, cracks in toilet porcelain. It was clean, it just didn't seem so...

The hotel had nicely updated shared spaces, such as the lobby and dining room. The rooms, themselves, were nice, clean, and functional. The location was perfect for visiting areas of Fairfax and a 30 minute drive from DC. I would stay there again.

Nice area , convenient and close to the airport.

the shuttle service does not even start to run till 7am so if you have a early flight plan on taxi or uber also took lots of time to get a hold of anyone to get shuttle to hotel and then waited a hour for pick up. shuttle was dissatisfied