the hotel was very nice. staff was VERY friendly and helpful. the breakfast left MUCH to be desired! we had to leave and go elsewhere for breakfast. otherwise, very nice place. convenient location too!

The view from my room was amazing . I loved the boat ride. (Keyhole restaurant IS the best to eat at )so good I really enjoyed myself

The hotel was very nice. The staff was very professional, knowledgeable and friendly. The breakfast was good. I would stay here again and definitely recommend.

We were in Mackinac for 1 night before heading to the Island. The hotel was ok, it could use some updating but for 1 night it was fine. We thought we would grab breakfast before heading out, boy were we disappointed. Breakfast was microwaved pancakes, boiled ham, make yourself waffles, and bagels. No eggs, no fruit, no yogurt. And only one person trying to keep up with the breakfast crowd. Needless to stay we had to make a stop for breakfast before heading to the island.

Good location, breakfast was basic, comfortable bed

Door to the pool was closed all day. Breakfast was boring. No coffee on the lobby. Stinky old hotel and staff was rude.

Not the friendliest staff but they did their job

The front desk lady was not having a good day I believed until the next day I realized that it must be her normal self and I didnt appreciate her personality. I own a pool and I know how the water should look. Their pool needs to be drained with fresh water and maintained, it was horrible. We were there 4 days and for the first time we all ate the same breakfast for four days in a row since the whole town was shut down due to the season. The frozen pancakes where terrible, the edges were hard like a rock, the ham looked discolored and I was afraid to even touch it. Our room had a musty smell when we arrived, we dropped of out luggages opened the window to air out the room for 3 hours and it helped. One of the cleaning ladies must be a mute because when my wife asked her for clean towels after using the same ones for three days she made a dirty look and didnt say a word. The only pleasant person was the front desk lady at check out. We will not go back, even if free!!!!

Stayed one night in off season. Only two hotels open in town and only one restaurant. Staff was wonderful. Bathroom had stained ceilings, trash from last occupant was left in the storage cupboard, bed wasn’t centered in platform. Lots of towels- clean but clearly in need of rotation out of service. Hair dryer was filthy. Is what it is.

The hotel needs to guarantee a better cleaning service. We found food between the bed and the sofa cama

Love staying here... every time i go to the bridge i stay a this hotel

Love the vies of the water first thing in the morning

Thought it was really stupid for the clerk to tell my handy capped husband to park in the rear of the hotel bc the room was toward the back. Well, now he had to walk from the back to the front to the elevators, then all the way to the back again. This was just too stupid to comprehend. Went down to the breakfast at 930 to find it was over at 9. Pretty early for breakfast. And that you stopped having a nice hot breakfast too. That is why we booked this hotel, we used to stay here and you had a nice breakfast.

We checked in late & received great customer service.

We came for our anniversary. Our room was not cleaned so went to a new room that the tv and frig were not working. Our third room was ok however the jetted tub was filthy, there was bloody greasy fingerprints on the blow dryer and on the back of the bathroom door. The breakfast was so poor, we chose to go out to breakfast and spend money we shouldn’t have had to. Our experience at this hotel was the worst stay I have ever had.

Love it

“Free” breakfast started at 7!!! WHAT? The local ferry leaves at 7:30 and you have to be there at least 15 minutes early…so no breakfast for us and we booked this hotel for the breakfast! 😠 The room looked like it hasn’t been dusted in years! Nearly an inch of dust on the baseboards and the top of the side tables and tv stand was filthy! The view was nice from our lakeside room but the cigarette smoke from the person in the room below us was horrible! Said they were a non smoking hotel!

Hotel is very dated and in need of repairs/maintenance. The rooms were clean, the pool was nice and warm and the hot tub was large enough to accommodate several people.

The staff was very friendly and the room was very nice

Reserved a room the same day we needed a place to stay. We arrived and the entire city had no power. They refused to refund our money saying it was non-refundable and out of their control that they had no power. Not sure how customers are supposed to stay at a hotel, with NO ELECTRICITY! We ended up having to go to another city to stay. I will never make a reservation here in the future after this treatment.

This was a girls weekend trip. Was a blast. Knowing it was off season, we made the best of what was available. Definitely enjoyed the off season price of the room. Loved the lake view as well. Only complaint about this hotel was the front end staff was rude. Failed to tell us the end time of breakfast or where it was served. The website said 10am, in fact it was 9am. Over all, definitely would stay here again.

Very quiet and super convenient beach acess

We enjoyed a comfortable stay at this property the first week in March. Staff were very pleasant and efficient with our checkin. Our room was fine, despite having a bit too much furniture that prevented our getting the luggage carrier into the room. Bed was comfortable. The layout of the bathroom is somewhat unusual, which could be an issue with those having limited range of motion in their shoulders with using the toilet. There was no place to hang towels after use other than over the shower rod. Breakfast was available in a very spacious area on the third floor and offered a nice selection. Only comment would be the need for signage to the dining area as you get off the elevator on the 3rd floor.

The property lost power for about 12 hours and got denied a partial refund and then explained how our hallway smelled like cigarettes and they didn’t look into it and didn’t show much care.

The service at check in was amazing…

Hotel is a little run down. Shower curtain was broken but usable. The table was in the room was barely usabke. The continental breakfast was ok. The staff was great. The pool abd hot tub on site were nice. Access to the small indoor waterpark across the street was a great bonus. For the price i guess it was worth it, but in no way would be happy paying peak season rates. 89/night seemed about right.

One of only a few open during the winter

A great example lace to stay. Staff are so nice and friendly and helpful

The beds are super comfortable and the whole facility was clean and relaxing. Had a view of the water that was so nice

Great customer service but one of the pillowcases was like shredded on one side. The “gym” pictured is less than stellar has a broken bioflex machine.

There was no signs anywhere to tell u where pool was/continental breakfast room or even where ice machines were. This was frustrating

Very clean and accommodating