The hotel was average. I think the price was insane for the mediocracy of the hotel. The pool left my kids all scratched up because the entire side and bottom was a rock like substance. The hot tub was not operating. We were right by the elevator so all night all you could hear was the elevator. The bed was very uncomfortable and hard. Probably one of the worst hotel beds i have slept in. Upon check in i asked the front desk if they had any carts because we had a lot of items to carry and she said she had another staff member going to get carts off of floors. I waited and waited and a man walked in and was given a cart by another staff member almost immediatly and was then told there were no other carts. I was alsk asked for a card they could keep on file in case of accidentals. I was never told they would be holding $100 on my debut card. This information should be disclosed. Now i am still waiting 4 days later for the amount to come off of my bank account. Overall the hotel was pretty clean. No issues with that, but again nothing special for the almost $300 for one night in a average part of the town where you have to drive 20min to get to anything. Not sure i would stay here again and would find somewhere nicer and closer to things for the same amount of money.

Very clean. Updated lobby and rooms. Seemed a bit under staffed, but everyone that worked there was very nice.

Unable to accommodate a change of room when we weren’t happy with the gas smell in our room. We understand sometimes it’s hard and the hotel is booked but for what we are paying there has to be room for understanding and trying to at least accommodate… what are we paying for then ? Luckily able to find another hotel who was very accommodating in such short notice. Now I’m waiting on my refund from Expedia

At breakfast we felt like we were being watched. The manager kept looking at us. It was sooo awkward.

Hotel was so noisy all through my stay.mot going back.

place was well kept!

Wonderful service through and through

Needs a bar

Overall good place to stay close to everything. Area seemed very scetchy but hotel was safe!

Nice service and solid hotel.

Property has been renovated and is very nice. Staff was really friendly and helpful. Breakfast was standard for Holiday Inn but good.

We had a great stay here! Tara at the front desk was so welcoming and kind. She made us feel right at home. The rooms were comfortable and immaculate. Plenty of room for us and the kids. The breakfast was delicious and fresh and everyone working there was beyond helpful and nice, we utilized both the gym in the pool and my kids had a great time. We wouldn’t hesitate to stay here again! The location is perfect when visiting the Pocono Mountain area

We had a very good experience in our 3-night stay in the hotel. It is very clean. There is a wide assortment of choices for breakfast. Overall, the hotel is run very efficiently. We would like to commend Jojo the Manager for doing a splendid job in attending to our personal concerns. Will definitely book in this hotel again in the future.

Loved it!

Location was good breafast was decent Didnt like the fact the laack of uniforms u cudnt tell who was the employees were

Thank you for our stay. It was everything that we needed it to be!

I enjoyed my stay.

Breakfast is not good. It took me 30 minutes to wait for the extra blanket.

Liked handicapped shower and king bed

The staff were very friendly and helpful Jojo the manager along with Asma and Huma provided excellent service and hospitality. I would definitely stay again!

Excellent service! Special thanks to the guest service manager Jojo and staff - Asma and Huma! Super great experience! Will come back again!

Place is very convenient and clean - staff are friendly also and food is delicious

Way overpriced for the service quality. The only service on point was the kind lady in the restaurant and the shuttle driver. Front desk put us on hold for the longest time ever experienced. No luggage carts on arrival. Just very mediocre for the price you pay.

It was nice

Nice and clean

Pool was in terrible condition. Dirty and no maintained properly

Poor Service

Stayed for one night and it was great, helpful and cheerful staff, great location.

Rooms are clean and very roomy.. breakfast is excellent

Very nice and clean property

the cleaning crew stole my guest's apple air pods that was left charging in the room. asked for the hotel worker about the missing item and no one every responded back about the item. Cleaning crew not to be trusted and counter worker are not that helpful.

Very friendly and helpful staff. This is my third visit and they provide first class service.