A little dirty

Water not draining in the bathtub

This hotel charged our visa a $500 pet fee and we did not have any pets with us when I contacted the manager she said clearly security footage has your husband with a dog… I said how do you know what my husband looks like?!?! I sent a picture of him and she said I could have just sent a picture of anyone!!! Was unwilling to give our money back. I had to contact my bank to dispute charge and manger Victoria Young of Holiday Inn will not return my call or emails.

Absolutely loved the suite!! The beds were super comfortable!

Quiet and clean rooms. Solid bfast as well

Everything was perfect & staff was extra helpful..thank you

Staff was good, room was comfy, hot tub was nice, shower was steamy!! We had a nice & chill stay.

Updates needed in bldg.

We arrived at 6:30pm and are room was not ready.

The room was quite sloppy, the soap dispenser’s did not work, the caulking around the fixtures were sloppy. Sheets were rough. Although Breakfast was surprisingly decent.

Good experience

Staff was very kind but the stay had a number of issues. My door and key card never worked so had to have the front desk let me in the room 6 different times. Coffee maker in room was only decaf. Orange juice was barely orange. No plates at breakfast. Etc. Nice hotel and staff but details were terrible.

I came to Lakeway early....and proceeded to the hotel. I arrived at 10am Although checkin time at all hotels is at 3pm normally from my experience every hotel allows you to check in early....as long as they have a room available When i arrived to the hotel the person at the front desk let me know that id have to wait until the room was ready...he told me that he asked housekeeping to get my room ready as soon as possible I was greatful after an hour i asked what was going on...and he assured me they would be preparing my room.... After two hours i asked what was going on....and he once again assured me that they would be preparing my room After 3 hours i once again asked what was going on but this time my tone was a little different The nice man at the front desk then asked a woman what is happening....and she told me...id have to wait till 3pm but....theyd allow me to checkin at 2pm....she said she apologized but the manager of the hotel refused to allow me to check in sooner That managers name is Victoria.... I am disgusted by her behaviour If your gonna need an early check...think twice about coming to this hotel

The stuff is amazing

I was very unhappy and this property is very poorly maintained. I was awoken many times in the night to yelling and cussing. It turns out it was a staff member cussing out a guest in the middle of the night.

We enjoyed the one-night stay overall. The only reason I did not give 5 for all categories is the thermometer in the fitness room did not work and there was no water and towels in the room, so I was sweating in the room from the very beginning, not a good walkout experience.

Very clean good breakfast nice property over all

The towels it’s not clean it look like fit, fit it out We’re booked for four days and the last day they did not clean the room

Nice hotel

I was contacted an hour before check in to tell me that I had booked a king suite (1 bed) for my family of five. When I told them that I had confirmation of a queen suite(2) beds and a sleeper sofa, they argued with me and told me that I was wrong and they had none left. When I arrived, the front desk had the queen room available and knew nothing of the previous phone call. But then our room was on the first floor across from the fitness center. Very loud till midnight and the next morning. The shower curtain was terrible and water sprayed all over the bathroom floor. Sleeper sofa was terrible. Not what I expect from Holiday Inn Express.

I was not very happy with the customer service, I needed to talk to the front desk employees and the two times I called no answer. Also the place was not very clean, saw a few roaches in the room.

The hotel in general is good, the cleanliness of the rooms could be better, and the floor around the pool is quite dangerous, all children fall.

My kids and I enjoyed the stay. Definitely recommend

Loved our room! They offer a room with a separate bed with a door that locks for privacy. Perfect for a couple with children or even another couple. Will definitely be recommending this to our out of town guests. Clean and friendly staff.

Professional and courteous workers

staff was helpful and courteous. room was clean and well sanitized. close to restaurants, shopping and recreation.

Nice location, clean room & friendly staff.

It was convenient to the venue where I had an event to attend. The only disappointing thing is that the pool was closed because they had just added chemicals. The free breakfast was very good and had nice variety.

I was disappointed this time. The room smelled funky. We saw bugs twice for the one night we stayed there. There was not enough coffee in the morning and the breakfast options were very limited.

We had a late check in and the front desk guy was friendly with great customer service.

A really well managed property. Clean, nice beds, clean bathrooms, a good free breakfast, and friendly staff. These people know how to take care of traveling customers.

Easy check in and the area is really nice.