Terrible experience, it was our 10 year anniversary so I specifically booked the suite with the free standing bath as shown in the pic and suite as my partner has always wanted to go to make it special. Rather than that we ended up having to follow a staff member 5 minutes down the road to another place in the middle of nowhere on our own, and of course no bath as I payed for. I asked the lady who showed me the room why we have no bath and she said that no rooms in here have a bath but you have a lovely shower 🙄. If I wanted a shower I would have asked for one. It completely ruined our experience as I didn’t book and “garden house suite” which is different from a “suite” on hotels.com. The whole point of going to the crazy bear is to be within the hotel and experience it. We experienced staying in a beautiful shed with nice rooms, I could have done that at home, especially when you pay that silly amount of money you expect to get what you pay for. Once we were leaving the next day I told the staff that I was not happy. At first they said I didn’t have that room because there was a wedding, then it was hotels.com fault for false advertising, who knows...but either way I will be getting this resolved immediately. Anyone who wants to stay here make sure you ring them first and find out what you’re getting, hopefully it won’t be 400 pounds worth of disappointment like mine was.

This place gives a lot of expectation but does not deliver. The room was poorly laid out and in definite need of refurbishment with 2x iron marks on the carpet, shower curtain smelt mouldy and the staircase needed repainting. I understand the idea of opulence but the lighting is too low and felt depressing after a while. The service and food were also not that great. Not a place I would ever return to and left feeling very disappointed.

Fantastic hotel with beautiful decor and grounds. Staff can’t do enough for you.

Lovely place. Our room was a bit too warm with no control. Breakfast was a bit slow

The whole place is unique!! It’s a great themed place!! The staff a total credit to the place.

Lovely suite. Was part of a house that was up the road from the main pub building but they had a driver on hand to transport you when needed. Food was great too, although the service in the restaurant left a little to be desired based on the price. Whilst I don't think (!) we're a demanding couple, having to ask for everything (like water, additional drinks etc) when paying those prices isn't great. That said wouldn't put me off but just could be better, maybe it is better in the Thai restaurant. Overall a different experience and we had a good time.

Loved decor - service was fantastic as was food. Went out of their way to help us and so polite

Crazy Bear is a surreal hotel aimed at the delivery of a camp experience. Even the receptionist was unsure which metal fabricated door would lead into our bathroom.

Brilliantly wacky and wonderful. From the red bus and champagne welcome to the roof filling bath, I thoroughly enjoyed my stay. The food was absolutely delicious too at the English restaurant.

Lovely welcome in the old boss by the amazing receptionist. Taken for a guided tour before being shown to our room, which turned out to be out own cottage. That's where the disappointment began - no roll top bath, dated decor which was just a lot of velour fabric stuck to all the walls, 80's furniture, no fridge, no tea/coffee making facilities, no iron. Dinner was beautiful but service was bumpy - I had a plastic bag in my food, another guest waited 30 mins for wine and then their food came after 3 tables who ordered after them. We found it funny and chatted between ourselves but for a pricey meal in a small restaurant people management should have been all over this. Bed was very comfy so had a good sleep!

Lovely quirky hotel with great food and friendly staff. Teas and coffees come as a surcharge from the bar but bottled water provided.

Rooms not worth the price tag,extra charged on food