Pool area could use new cushions on chairs

Have always wanted to stay at a Pestana, and overall it was just alright. I will say the staff was amazing and friendly. That really made the stay. As a VIP expedia room, I receive a bottle of wine which was great. Thank you! Downside, there was a mixup with my room and it felt like I got bumped to a not so great room but they wouldn't explain what happened when I asked. I saw on the paperwork that originally I would have been on the 3rd floor, but received the 2nd floor at check in. I definitely can confirm this as they initially setup my wine in the other room and so had to move everything. It was a 3 floor property so I wouldn't have had to deal with the noise I did if I wasn't bumped to the 2nd floor. The curtains were outdated and dirty, and the fridge broke. Maintenance came in as soon as possible to fix and got a new one for the room. The area was close to most things you would need. Close enough walking to the hustle and bustle of Miami without being directly in it which was exactly what I wanted. Don't think I will stay again unless they upgrade the property. Put me off staying at any other Pestana location for right now.

Really great stay. The staff were really lovely and helpful. Beach umbrellas and sunbeds are included in the stay which was even better. Great spot!

It was a wonderful experience. Very kind and genuine.

We loved it after leaving the first hotel this hotel was wonderful

I cannot say enough good things about this property and especially the staff. The staff was phenomenal the entire time. We had plenty of questions about the area and services at the hotel (lounge chairs at beach, pool, bikes, etc) and they answered everything so kindly and were very helpful the entire stay. The room was nice. The pool was really nice. I loved the lobby and its decor. I loved the fact that we got beach loungers and an umbrella as well as an hour of free bike rental. And we had some fantastic restaurants right nearby with awesome atmospheres/ambiance and delicious food.

The pictures of the hotel made it seem like the hotel was connected to the beach; it’s not. No microwave in the room or in the hotel. I called prior to us arriving to the hotel to ask if we could do early check in and to verify they had a room available. The receptionist told me yes. When I arrived they didn’t have a room and I had to wait an hour and 45 minutes for one to become available. The staff was friendly but majority of them spoke Spanish.

We were travelling with friends, and had a really great stay. Clean, nice room, and exceptionally nice staff and management. Good sized pool. Great location - just two blocks from the beach, and right outside all the noise and traffic of Collins/Ocean Avenues. But they have a private area on the beach, with free chairs and umbrellas. Good for families, couples, and solo travelers alike. We'd definitely come back again. Note that the shower is separate from the toilet, which is very European, as this is a Portugese chain (important for American travelers to know)

Friendly, outstanding staff and excellent service. Will definitely stay there again.

It was really nice experience in this hotel. Thanks for Mihaela for helping with recommendations!

not that great surrounding area seems unsafe

Excelente team, cosi and comfortable Hotel and great location in South Beach

Staff is excellent

The staff at the hotel was incredibly friendly and helpful! Really above and beyond. Rooms are pleasant, simple, quiet and quite large. Great location. Authentically Deco. Highly recommended.

Very friendly staff and service! Beautiful hotel, and the pool area is very lovely! The location is very convenient for restaurants and stores!

I had a great experience the place was very peaceful. If you want to get away for some relaxation this is the place to go. Staff was very friendly and accommodating. Overall I enjoyed my stay and would stay here again. Highly recommend!!

Amazing property , very accommodating. Close to the beach . Great pool!

The best thing is its proximity to the beach. The resort fee covers towels , a chair at the beach and the umbrella. This is great. They do charge you $50 if you lose a towel so be careful with them! Our room was kind of run down, very small for having 2 queen beds, and had a broken bathroom door lock which resulted in someone almost getting trapped in the bathroom. It was very stuck adn we reported it twice. I believe someone prior to us may have reported the same lock. That could truly be dangerous if you get stuck in there without your phone.

Great historic deco property just a block back from Ocean Drive. Has an amazing vibe and the staff are incredible. Regretfully with older buildings, you do have to forgive some of the quirkiness and in this case, a little need of TLC.

This is a fun, trendy property. Within easy walking distance of great shopping and dining. The staff is amazing. Such a great service, and so friendly!

I really like this Hotel staff is great and the pool awesome. Walking distance to many places.

The staff was very friendly and as accommodating as possible. However. While we were there the water to the shower shut off in the middle of a shower. Water, was still available in the sink and toilet just not the shower. was fixed upon return but didn't say why it happened. The electricity to the bathroom would flicker on and off and the staff said were told that there is a sensor in the room that did it because it is an assessable room. the air conditioner also would turn on to balcony mode randomly and require a reset each time with a manual switch by the ceiling. We watched the first time to do it ourselves if it occurred again, and it happened three more times.

The only thing I did not like was even if the room was ready they charged me $50 for an early check-in for just two hours

I loved my stay at the pestana . I was in the heart of Miami Beach and I'm on my way from Ocean drive so I was walking distance to the nice restaurants and bars. The only negative I didn't like was my room they gave me a room right when you get out of the elevator so it was very noisy in the hallways I was in room 1204 on the second floor. The hotel had three floors so My neighbor above me in 1304 kept walking back and forth and then I heard all his moves .housekeeping was also vacuuming so that was disturbing. I was also around the corner from an area with a lot of homeless people and shady characters selling drugs so I felt unsafe. I definitely recommend walking on 18th avenue and Collins avenue don't go on the back streets. The pool was very nice and he did I was there by myself but the restaurant was not open. I booked a stay here to have everything convenient so I didn't have to travel for so that was unfortunate it wasn't opened but there was a pool bar. I would stay here again. I would just request another room and stay on the third floor with a balcony

We both enjoyed this hotel so much we extended our stay. Originally we were going to switch into a hotel on the beach .. but that place had blasting music and was so not zen. this place has cheerful upbeat music but not threatening. hotel was comfortable. bed was great. staff the best!

It was a 5 minute walk from the beach. Lots of restaurants and shopping all around. Very safe and nice hotel.

The staff were excellent, friendly and helpful. The pool was warm and the pool area is a great place to spend time. The rooms are clean and the double was a good size for my wife and two teens. The location is excellent, right in the thick of it but one block off Collins so it is quiet and safe. Santiago was exceptionally helpful. We will return when back in South Beach.

Very welcoming hotel- excellent manager who accommodated a large influx of people late at night due to flight cancellations.

Located close enough to everything to be convenient but far enough away to be quiet

Great Art Deco hotel in South Beach. We loved the location - 2 blocks from the beach/boardwalk, tons of cute restaurants and cafes nearby, and within walking distance but away from the very touristy party district. The staff were super nice, the room was roomy and clean, and the pool area was a great place to work from. We will definitely come back to this hotel when in South Beach.

It was a lovely hotel, great staff and fabulous location! Beach access and chairs etc were a convenience! Absolutely wonderful service from front desk staff!

Beautiful hotel, super clean, staff were amazing! Highly recommend.