The cleanliness and comfort cannot be better, staff is excellent and the ambience is wonderful, could just hang out in the Hotel for a week

The property is interesting and historic. The staff were professional and very helpful. The lighting in the rooms is a bit dim.

Nice

Close to everything, walking distance. Safe parking. Lovely room. Very sweet staff!

We have friends who live in the area and we visit a few times a year. We took a last-minute trip this past weekend and I found this hidden gem of a hotel. It is absolutely GORGEOUS inside. High ceilings, a library and reading/game lounge, and some beautiful art that adorns the walls. The front desk staff is so friendly, it was clean and inviting, and our room was AMAZING. The high ceilings grace the guest rooms as well as the lobby. There is a little coffee/tea bar, and something I've never seen before- a mini "library" above the coffee bar. There were some great book choices there, and also a comfy reading nook in the one corner. The room was airy and bright, with the windows reaching up to the ceiling. The bathroom was spacious and clean, and there is shampoo/conditioner/body wash pumps in the shower, as well as a seat at one end to sit, place your items or shave. One thing I will NOT complain about but others might, is the creaky floors. They are real wood and it is an old building, but it gives it so much character! There is no breakfast, but there is coffee and tea available 24/7, and there are plenty of spots within walking distance to get some food. The hotel had an attached small restaurant/pub which we did not get a chance to go to. The room rate is appropriate for what you'd expect at a place like this! As long as a room is available, we will be staying here every time we visit the area. Thanks for a wonderful stay!

My stay was great & staff was super friendly. Parking was a cinch,, an absolute dream compared to Boston! My room was clean, everything was in its place and so specious I felt like I was in a suite. The closet is huge and more than accommodating to comfortably hold my things for a 5 night stay. I loved the white marble in the bathroom and the soaking tub was amazing. Next time I’ll be sure to pack bubble bath! The decor throughout the hotel was tastefully done and made me feel at home. Honestly, I was so comfortable I didn’t want to leave! I just have 1 recommendation… This being my first trip to Pittsfield, I was looking forward to checking out a nothing how old welcome book with information of attractions, restaurants, shopping, nightlife, etc which helps me acclimate when traveling. Of course, I can use the Internet or consult with hotel staff in the lobby, but it’s just a nice touch and something to read when unwinding.

This is a unique hotel created out of historic buildings in downtown Pittsfield. Room furnishings and hotel lobbies and hallways continue a theme of "retro" style and artifacts -- a great concept for an older city like Pittsfield. We enjoyed our stay as it was the "right place at the right time" for us - with two caveats for travelers: 1) the restaurant in the same building does not currently serve breakfast (a fact which is apparent if you look at the restaurant's website, not the hotel's site). There are three local breakfast spots within walking distance. 2) The floors in the hotel rooms and hallways are wood and many areas are not carpeted. (Historic character, etc.) This can produce rather loud sounds from neighboring rooms if other guests are wearing clogs or high heels. To do any close neighbors a favor, I suggest all guests take such footwear off -- or that the hotel might consider supplying comfy soft slippers to all guests!

We had a very relaxing stay and restaurant was excellent. The only problem was parking, we had to move the car from across the street at around 9pm. Other than that, I would recommend the hotel highly.

I just love this hotel: the rooms are larger than any other hotels, nicely designed. Very friendly stuff and pet friendly the restaurant is amazing!! Love the food. Can't asked for more. Highly recommended

Comfortable place, clean and quiet. Excellent front desk service.

Have stayed at the hotel several times during the years. Needs a little refresh with paint. Room last night smelled like cigarette. Found ash on the dresser. Couch had some old splatter on the bottom of the upholstery. The air vent had some strange old paper smooshed into it. Love the big shower. Bed was comfortable per usual.

Really well kept for the age of the hotel. Nice clean rooms. Big too. I like the common area outside the rooms. Groups would enjoys the books and board games they have.

If this still shows up as 3.5 stars, that really underrates it. It’s a lovely boutique hotel in a very recently converted old department store, full of thoughtful touches, good art, great furniture, and lovely staff. Our room was huge and gorgeous, from claw-foot tub to bed. There are various quirks of the old building—you hear the wood floors creak a little—but everything feels like it was renovated yesterday. The only weak spot at all is the restaurant, which is sort of bumbling and slow, closes much too early for dinner (kitchen closes at 8 weeknights), and doesn’t serve breakfast. But there are a few other good options nearby, and it seems very fixable with some fresh management and a little investment in staff.

Old building which has been nicely remodeled. Room was very spacious. Staff was very accommodating. Area of hotel location was somewhat run down.

The hotel was terrific. I loved the rooms. Super big and comfortable, great bed and excellent shower/bathroom facilities. One of my favorite hotels that I have ever stayed in. The negative piece was the lack of reponse to my request for a top floor room in a quiet area of the hotel. I sent the request in for this specifically several months ago when I made the reservation and paid for the hotel room. However, when we arrived I was informed that there was only a room on the second floor available for us to stay in instead of my requested 4th floor room. I was very disappointed as I am a very light sleeper and have trouble sleeping with someone walking overhead of my room at night.

Very friendly staff. Bathrooms were huge. Beds were comfortable. Pleasant urban like experience in the Berkshires. Close to beautiful rail trail and excellent theatre.

Good

Excellent stay at Hotel on North. The rooms are spacious and clean, with eclectic furnishings. The bathroom was great - excellent shower pressure, though a second sink would have been appreciated. I could hear some muffled noises from other rooms, but not enough to keep me up. The beds and pillows were comfortable and well appointed with lots of blankets. The staff was very helpful and even got us a roll-away bed the 2nd night for a slight up fee. All of the art in the hotel was amazing. I would definitely stay here again. The restaurant attached to the hotel is just meh - but there are some good local places nearby especially for breakfast. The hotel is very centrally located and within walking distance of cafes, shops, and the Berkshire Museum. Pittsfield feels like a city in transition - lots of arts and culture, but also suffering some depression. I didn't feel comfortable walking along at night, but was fine during the day.

Warm hospitality, beautiful spaces. Room was clean, and updated. The front desk staff was really welcoming.

Great atmosphere

Totally impressed with what they’ve done to this property. Super clean , extremely comfortable bed. Really happy with my stay.

We loved out stay at the Hotel on North. Very quaint boutique hotel and ideally located to various tourist spots in the Berkshires. Trip was for a family of 4. The reception area, hallways and elevator was well kept and clean. The room were spacious and with 2 big teenagers did not feel crowded. The room had a retro Bluetooth radio, book shelves filled with books and well maintained. The bed was comfortable. Our room were facing the Main Street and you would hear the traffic at times but a deal breaker. Bathroom was HUGE with all the amenities. Overall i would book the hotel again!

This hotel had so much charm and was such a great stay!

The hotel was immaculate, well-appointed, smart, super comfortable, spacious. No gross w2w carpeting. The staff went out of their way and were always on hand. And they welcomed our pup providing bowls and dog bed.

Very clean. friendly staff. parking convenient at back. lots of art books. enjoyed the play room and common area on 2nd floor. would love to come back. highly recommended.

Hotel was tastefully modern and old and charming--an amazing combination..

Nice, old-fashioned roomy hotel.

Great staff and nice restaurant next to the lobby and very nice room with a great shower.

Restaurant and bar were excellent! Room is awesome. Authentic hotel.

The staff was amazing. I normally stay in Lee or Lenox when visiting the Berkshires and would not normally stay in Pittsfield, but really enjoyed my stay.

Way better than expected staff amazing and uniqueness of the room and overall feel was off the charts! I’d definitely go back!

Staff was excellent. Clean, and comfortable accommodations. Unfortunately, we were there on Mon and Tue nights and the restaurant (which was recommended by friends who live in the area) is only open Wed-Sun and only serves dinner. But there were many other dining options on the area.