Location at the top of the town afforded magnificent views of the Douro. Great pool (unheated)

Most importantly there was no bar and no restaurant, earlier reviews mentioned the lack of restaurant facilities, but as we are entering the main season having no restaurant or bar seems unreasonable, it’s a long way down to the town, and a much longer walk back! Significant lack of staff, those present worked hard with little support.

Beautiful property with views up the Douro. Short walk to Pinhao

Bar and jacuzzi were closed.

Thankyou for a wonderful overnight stay. The room was great, as was the breakfast. The staff were very helpful and welcoming.

Lovely hotel and staff were extremely helpful. Pool and room could have been a bit cleaner, there was some mold in the shower and around the pool. Breakfast was good. Do ask for the best way to get to the hotel if driving. There are two ways and GPS will take you the way that has a sharp and dangerous turn.

Great view; nice pool; secure underground parking; good breakfast; comfortable room.

Not really within walking distance to Pinhao, but the trade-off — the view from the hillside location — is worth it.

tbh … the bad just totally outweighed any good … although it was clean and modern and reception staff were very pleasant .

Apologies for the length of my description of the issues I had with this property , however I think it important that future guests understand exactly what this property offers as I believe it misrepresents itself on this and other websites . There was no restaurant and no functioning bar, and therefore no area for guests to sit other than their rooms. Despite it saying so on the booking.com website, there is no snack bar nor coffee lounge and no details for room service available. It would appear from previous guests comments that there has been no restaurant for quite some time, and the bar has not been functioning for some months . I think that at the very least guests should be informed of this so that they can plan their visit accordingly, as the hotel is a 15-20 minute steep uphill walk from the town ( where there are very few eating places anyway , especially in the evening) . Minor complaints also … but there is no mini-bar (noted by many other complainants ) … it is a fridge with two bottles of water … and I had a cold shower on the morning of our stay , and when I called the receptionist to ask what was wrong … the answer was that they had run out of hot water!! In addition, my river view was one of the commercial/industrial yard below the hotel .. you could see the river only if you stood up by the safety rails and looked left! The manager did correctly tell me that the description on the booking.com website does not say that they have a restaurant . However there are photos of the restaurant set for dinner ( not breakfast) on booking.com and as it is a three star hotel I feel that it was a reasonable assumption of mine that there would be some form of catering other than breakfast. The LBV Hotel website also extolled the virtues of their restaurant , bar and wine tasting … which I quite reasonably checked out before booking.

Perfect hotel!!!!

Location on hillside overlooking Pinhao gave amazing view from room. Hotel beautiful, room comfortable

Breakfast was basic and the buffet table not well stocked.

The hotel is beautiful. Everything is new and clean. The staff is very friendly.

Location - the hotel is located uphill while the river and restaurants are downhill. It's just a 15 minutes walk, but it's a very steep climb (of course it's just a 5 minutes drive). The bed wasn't comfortable (i guess it's a matter of personal taste). The a/c didn't work. The staff was very friendly, but it took a long time to fix it.

Very clean and comfortable. Nice facilities. Great breakfast.

Its up the hill so if a steep climb isn’t your thing then maybe look for something on the river. Felt a bit sterile also.

The view here is great and the place is surprisingly quiet. The bathroom tub was also longer and deeper than I would have expected. The room was very clean and the bed very comfortable. The parking garage and elevator were super handy.

The whole hotel was freezing cold apart from our room and the breakfast room. Also it would have been nice to know beforehand that the bar would not be open during our stay.

The room, although small, was decent. The breakfast was very good. Despite the rainy weather, the view from the hotel lobby is impressive.

The front desk clerk checked us in at the agreed price. I paid, then subsequently the clerk demanded another 13 euros claiming that I had not paid the two person rate. I paid, since I had no proof of her claim, but her attitude was rather nasty. Also, turning into the parking lot is dangerous since the road is very narrow.

Nice breakfast Bar served light meals Courteous welcome

'Hot water' was just tepid for the duration of our stay. It meant that taking a bath was not pleasant. The 'river view' is a long way from the Douro and is obstructed by the hotel's flagpoles. No information on the swimming pool or sauna. It was off-season but the sauna should have been available.

Great welcome, great room with great view. Can't think of anything to improve.

Nothing

Very nice facility

The infinity pool was a heavenly treat when pinhao hit 50c and something that everyone will remember

The lack of a restaurant at this location

It was the most amazing location. The pool overlooking the valley was amazing. Breakfast was great. Staff gave good advice in regards to restaurants

The rooms are extremely hot in the afternoon in summer. Winter would be lovely

A simpatia inexcedível do staff.

Great location, wonderful staff, amazing facilities…

Wonderful view. Nice breakfast. Good value.