Unique experience and lovely property on the heart of Kyoto. Despite speaking virtually no Japanese, communication with the staff was easy and they were super accommodating.

Everything about our stay was incredible, we truly loved the experience and it will be a treasured memory. The service was excellent, it was wonderfully traditional while being very friendly, welcoming, and comfortable. The breakfast was delicious and the rooms were well appointed.

The stay at the Bekkan was amazing. The service was superb, the location was convenient to local restaurants and attractions (but far enough that it is quiet), and the room was clean and comfortable. We thoroughly enjoyed our time there and would not hesitate for another stay when we return to Kyoto!

We had a great experience at this Ryokan hotel. The staff were very warm, helpful & welcoming.

Absolutely LOVED this place!!! The whole staff was friendly and accommodating. I was with my 90 yr old mom and they were so nice to her. If you are looking for a Japanese experience with rooms and food, this is it. Had breakfast and dinner there- breakfast is not a buffet, but a lot of different items to keep you full for the day. The dinner included seasonal items and was delicious!! It is also close to shopping and touristy areas. Will definitely stay there again!!!!

It was disappointing that I am not able to stay there and they move me another Ryokan.

Very pleasant. Good service, very friendly staff and clean room. The only problem we had is communication - staff’s English is very limited and there is no English channel on TV.

A great place to immersed yourself to Japanese culture and hospitality. It is clean, breakfast was excellent, typical Japanese breakfast, the beds were comfortable, and thank you for the parting gifts.

Great location. The staff are what make this property special. They went out of their way to make us comfortable and feel welcome. Great people, property and location. I would definitely stay here again. Rooms are well appointed with everything you might need.

Their hospitality was exceptional and cannot be beat. This is the best experience I've had at a foreign accommodation, a perfect balance between remaining cultural but still welcoming to foreigners. The location is really close to nishiki market and some of the best shopping and dining in Kyoto. We were also able to get to Fushimi inari by karasuma oike and Jr nara line which was a life saver because it was raining and there were no cabs at 7am.

It was a nice short stay with just a couple of nights. I do however feel that the rooms are pricey and a bit of a walk (10-15 minutes) from main road and attractions. Noise was also evident from other rooms. The room was however spacious and staff very courteous and experienced the Japanese hospitality first hand. If I were to however take a second trip, I would choose another ryokan closer to Gion.

Despite the language barrier, the staff was incredibly hospitable and very warm/kind. Little gestures and greetings, welcome drink, small gifts and smiles made this property very welcoming. Great Onsen and location to walk for meals and shopping.

Very nice ryokan in the heart of Kyoto. Well located with respect to Nijo Castle, the market, and other attractions. Staff are very friendly and the kaiseki meals are excellent. I would definitely recommend this place.

the staff was great. we were greeted with tea and cookies while we were wanting for our room to be ready. it was helpful that some of the staff were able to speak some english

Came for our honeymoon, their gave us a wedding present and a all the extras everybody gets. The most perfecr Ryokan in Kyoto!!!

Wrong date was reserved for me, would not refund and ended up paying $1200 for nothing.

I had a very enjoyable four-night stay in Matsui Bekkan Hanakanzashi. The staff was super friendly, considerate, and helpful. On the day of Gion Festival Parade, they even prepared us a small package with cold drink, sweat towel, and uchiwa inside. The room was sparkling clean and spacious. The location was beyond excellent! The neighborhood was quiet and lovely, and it was very easy to get to the main attractions from the hotel.

The staff were amazing. Nothing was too much effort for them. The hotel was so cool, I felt we didn’t deserve to be there. I need to find an excuse to stay there again. Loved it!

Fantastic staff. Well situated propoerty just far enough out of the "tourist zone" that it is quiet at night but still close to evereything (such as nearby restaurants and shopping). Beautifully appointed. A real traditional feel.

The ryokan has very good location and very well-kept. Staffs were very friendly and amenities were great. The indoor public hot bath was a pleasant experience after a long day of sightseeing. We really enjoyed our breakfasts there. The ryokan knew to change up our breakfast menu everyday. We did not enjoy the kaiseki dinner here since we thought it was over-priced for the kind of food served. We came during Sakura season which may have inflated the prices for everything.

Great location and friendly staff. The in-room meals were delicious.

The location is perfect. You are in the heart of Kyoto. You can just step out and wander the small streets, cafes and dessert shops nearby. The included breakfast was pretty average, I tried both the traditional one and some strange western one on the two days I was here. There are so many restaurants nearby that I would recommend eating and exploring outside the hotel. Nishiki market is is just 7 mins walk away and is such a lovely experience, even though it is touristy I just loved it, there's lots of local snacks to explore.

Service was great- always happy to help and very knowledgable. It’s the staff that make this place

Staying at the Matsui Bekkan was quite an experience. My family (wife + 2 kids) stayed for one night while visiting Kyoto. Would highly recommend the experience (staying 1 night) for anyone wanting to have a true inmersion in traditional Japanese living culture.

Everyone so nice. One little thing was that pillows were quite firm.. but no the less I’d stay again

Very good. Willing to come back again.

Terrific location near the markets, shopping. Nice Ryokan with very welcoming, helpful, warm staff. Would stay here again. Japanese breakfast was lovely!

We are very impressed by the warm welcome with nice green tea and snack, lovely napkins . English and Mandarin speaking staff are there to serve. Extremely impressed by the cleanliness in the room, especially our private bath and toilet. Lovely daily replenishment of our personal towels and toiletries with very nicely packages. We love this tiny accessories so much and even bring back home. Nice and yummy breakfast and dinner, full tummy. Cannot imagine they arranged dedicated table at the breakfast venue with your number clearly displayed. Definitely will recommend this nice ryokan to anyone who like to visit Kyoto - convenient location near the main Kyoto JR station and shopping streets.....excellent service and food. Really value for money - 6-star service but only pay for 4 star fee.

It wa our first expirience of Japan - we liked it very much!!! The room is very nice, it is a public buth in the hotel - also vey nice to have a bath after long day. we also recommend to book the room, including brekfast - very unusual, but nice traditional meal.

We stayed one night, check in was 4:00 pm and check out was 9:00 am so we were there a very short time. The owners were very nice and helpful but for the $ we spent I would not stay again.

My wife and I stayed at the Hotel Matsui Ryokan-Style hotel for 1 night in April 2009. During the rest of our time in Kyoto, we stayed at a nice western style hotel, but decided to try the Ryokan experience for one night. We were glad we did. Staying in the traditional tatami mat room and sleeping on the futon on the floor was an interesting traditional Japanese experience. Sleeping on the futon was OK--not uncomfortable, but certainly as comfortable as most western beds--but again, it was fine. Also, because this was a Ryokan style hotel, as opposed to a full-on traditional Ryokan, the Ryokan experience really started at the door to the room as opposed to the door to the hotel, which was optimal for us. We didn't want to have to take our shoes off just to walk into the hotel and we sure didn't want to use a giant shared bath area. Our room had its own bathroom. However, our only complaint was that it was tiny. The faucet for the shower was literally the same as the faucet for the sink, so you had to move a lever to change whether water comes out in the sink or the shower. The room was clean and the staff was OK. The front desk people spoke good English and were very helpful, but the maid they had show us our room and try to explain everything in the room didn't speak a lick of English. Anyhow, we're not jumping up and down about the hotel, but overall we had a good experience and are glad we tried it for that night.