Location was fine

Check in was a nightmare. Another 3rd party that does not stipulate everything on the booking.com page when you go to book. A third company based in Philippines by the sounds of their accents, wanting uploaded copies of credit cards, Drivers license and headshots of myself. I do not like or agree with this, it's the reason I USED to book with booking.com. For the protection of knowing only a larger company that I rate has all my personal details. Called booking.com to let them know how unhappy I was with the setup. They could not help apparently. I was going to cancel but is it not amazing that these companies will not give you the key, drobox number or any help unless you supply them all your personal ID and credit cards ALTHOUGH the money for this booking was taken out by booking.com immediately after I booked.???? Unreal I will never book through these companies again. AIRTRIP or Booking.com.... I would honestly rather pay the higher fees, sometimes, to go direct.

Rooms not ready on arrival at 4.30pm. No keys were available no codes or information received still to this date a week later (we are home now) - no response from online/Hidden staff who did not get back within any sort of reasonable time. We were in Mackay for a family funeral with our 84yo mother who struggles to walk. We had to book & pay for accommodation elsewhere, as we still did not have access to our rooms. It turned out someone was in 1 of our 3 rooms & the next day when keys were made available- room had been occupied (by a Timothy)( I was sent his sign in link ) so now day 2 & 1 room has bed slept in , (the other 2 rooms were ok). The women had to use 1 room to get ready for the funeral (@10am) as a lady Fiona was desperately trying to clean our room after 10am. Absolutely DONT USE Airtrip 3rd party accommodation- no staff anywhere onsite to assist- we we're standing on the Footpath with No Rooms available

Great location with cafe downstairs, amenities were good including gym.

Bed wasn't great and pillows didn't have cases on them

The room was clean and had nice views of the river.

Disappointing check in. External to Booking.com, additional credit card details are required to be provided for damages. This also includes identity verification of your driver's licence. I had difficulties uploading my licence details using the SuperHog software, as the camera function was blocked on my phone. No other alternatives were provided. Failure to make this work, meant that full booking cancellation fees were going to be charged. In addition to that, it is very clear that Oaks does not associate with this company which is stated on messages taped all over the entrance and elevator. And after all that the key card provided didn't work and needed to be redone.

the only ring I liked was the location

it. was advertised with cooking facilities all it had was a microwave 2 forks 2 knives 2 teaspoons and the sink to wash up in was the shower sink no laundry facilities I was there for 4 weeks never had my room done once same sheets and towels some how I booked with booking.com who I paid for the stay but it was actually with air lift stay away from this mob they are in a 3rd world country and that’s the service they provide I won’t use booking .com again while there afiliated with air lift and I’ve been using them for 20 years and the motel staff don’t want to know about them

Very clean, modern and comfortable.

no microwave

Comfortable bed, good layout of room, close to good restaurants.

That our key was not in key locker, and that various calls were not answered. So we drove back to our empty house that removalist had just finished at 6.30pm. Someone finally rang us back, returned to get a "keycard" from reception, no one there so waited a further 45 mins. It was raining, long hard day and now we had to rush to get to dinner before kitchens closed. Not happy Jan. And I'm not sure the room was cleaned properly since last visitor. Toiler was not clean and the room smelt...think it was a problem with bathroom.

Location good, bed, pillows, blanket, kettle, micro, fridge and A/C good, hot water for shower good, dark curtains good .

Would have liked large curtain to work up and down-no covers over lights in ceiling, all power points to work. Would have been nice for housekeeper to visit to vacuum, clean bathroom and change bed linen at least once over 12 days, no clean linen even supplied. No-one replaced tea/coffee or soap. Unsafe kettle and hairdryer illegal not to be tested since 2020, in room phone for emergency did not connect, no fire alarm in room 8 stories up. I have infact just yesterday again wrote to you stating these things.