Booked this online as it was listed on VRBO. Afterwards, the owner messaged through VRBO saying "sorry not available" but didn't cancel the booking. Arrived in Edmonton with no where to stay, even tho my booking was still active. Owner then refused to cancel the booking, tried to blame me for booking something unavailable (it was obviously available at the time I booked it...duh) and still hasn't fully refunded the cost I've paid so I'm still out of pocket stating that the fees are from VRBO and I have to chase them up for it... Owner is rude, completely ignorant of the proper procedures and can't follow simple instructions. They shouldn't be using this booking platform if they don't know how to use it correctly. 0/10 - try to be better...