Comfy bed, beautiful garden, great location for attending an event at Twickenham and Lucy was a lovely host 😊

Newly built, warm in winter, good bathroom

- very low hospitality culture, the hostess is reluctant to solve problems - the bed frame is broken, needs to be thrown away: the desks under the mattress are broken and give no support, feels like sleeping in a hammock. When we asked the hostess to fix the bed, she said "it's not my f....g problem". Later denied saying that. Only when we insisted, she sent her sons to (somehow) fix the bed. Never came to see the problem herself. Had to sleep on this bed for 2 days, gave me back pain. - when we moved in there was dust, empty plastic bottle, pieces of paper and spiderwebs underneath the kitchen tables - the wall facing the main house is all glass. Living like in an aquarium, very little privacy. The hostess covered her wall with a folding screen, instead of offering it to us - we didn't have wifi for 2 days - the yellow towels smell damp - never apologised for all the inconvenience, denied being rude to us, gave us a passive-aggressive treatment