Bed was comfortable. The shower worked fairly well and provided hot water. The staff were helpful and friendly. The rooms were cleaned well.

We were booked into a different room and had to change the next day. Breakfast was served on chipped crockery. All the crockery was chipped except for the cups. The dining area is more like a canteen with no menu. All the tables and floor around had bits of food on. Breakfast is scrambled eggs, a roll and a slice of queso fresca. Coffee is instant coffee not filter coffee :-( No ceylon or earl grey tea. The street is noisy but we were in the heart of Baños. We were also under the swimming pool with a lot of water damage on our walls. The shower tends to change pressure quickly and intermittently after a while. I would have waivered and ignored much of the above had the coffee been locally grown filter coffee but serving instant coffee in Ecuador seems like a poor effort even if it is in a canteen style mess.

great central location, close to everything. the water pressure in the shower was SO GREAT!! great breakfast too.

it was a bit loud being right on top of the street.

nice position, close to bus station and restaurants

very noisy, noise from the corridor and noise from the street, cood water in shower only

Comfortable room, friendly staff, breakfast okay and on nice location (4th floor with balcony).

Upon arrival, the room wasn’t very clean: ink stains on the duvet and stains on the wall (greasy hand prints on the wall above the bed). Also, not the full spa was open which isn’t a problem, however it would have been god to have been notified about this beforehand as it might alter one’s decision.

The view, location and use of the spa were wonderful. We were happy we could also bring our dog, and believe that the hotel is value for money when compared to other spots on Banos. Breakfast was also a nice touch with fresh juice, and good eggs.

TV needs an update (regular cable, not smart TV) and unfortunately when sound was made in the hallways it travelled pretty far and our sleep got disrupted a few times from party-goers returning late.

WiFi deficiency

The location was perfect. Breakfast was good and the staff did the best they could.

The beds were too hard not comfortable at all. You had to go to the reception to exchange dirty towels for clean ones

The room was cozy, comfortable bed, good shower, great location.

The place was not as clean as I would like to, I keept finding hair in the room (that was not mine!), walls were not clean. The jacuzzi area was weird to say the least. When walking on the 4th floor the jacuzzi was on the left side and a dining area on the right, it is a big space but there is no door between or a wall, also no door on the floor so if anybody was enjoying the jacuzzi you could hear it down to the 2 floor (where my room was). The noice from the jacuzzi and the hall were kind of annoying, especially the hall after 10pm.

The location is great, just at the corner of Parque la Basilica. The corner room has had a nice view. The price for the room was good, staff was friendly, and it was clean.

It was rather noisy because of traffic but also because of people talking. The breskfast was at nearby restaurants. The Spa wasn‘t convincing.