Owner’s daughter was very sweet and friendly. Location was ok

Communication was awful. ran into complications with our rental and we were there an hour or so later. Host did not communicate with us (I showed proof even though they said otherwise). When we arrived there there was no one there, both contact phones went straight to mailbox. I had to knock on a neighbors door so she could go find me the daughter. Stood outside for 45min in this heat with a baby. There’s no “reception desk” as advertised or anything. Property looks very different than advertised. Very rustic (not in a good way) and old, was dirty, had dead bugs (killed by hand) on the walls, there were huge ROACHES in the house, towels felt like sand paper, owners expected us to collect trash and throw it away outside etc (and told us we should buy trash bags ourselves) even though they charge a cleaning fee. We are paying for a service even if it’s a house, this is not a tipped couchsurfing. It was so weird that there were family photos all over the house if this is a property used for renting to tourists as well. Beds felt like made out of carboard, and all they give you is only a very thin sheet. Living room/kitchen are extremely warm. A property looking like this should not be used for rent. I suggest the owners decorating differently if targeted to tourists. Definitely don’t recommend to families traveling with small children. Floors are uneven and they’re dangerous for toddlers. There were dogs barking ALL night loudly. Just terrible. We left the next morning.

They had all the amenities needed for cooking, showering, etc. The place was super clean and safe. nona and Ramon were both awesome.

There were only air conditioners that worked in the bedrooms. There was no air conditioner that worked in the living room. The fan in the back room wobbles a lot and makes a lot of noise so it’s a bit hard to sleep with the fan on. Definitely needs to be fixed. Pillows are very hard but beds are comfy. We were told that we could only have one set of towels for nine days which did not sit well with us. However, Nona did send her daughter over with a new set of towels when we were less than happy about not getting new ones. So that issue was resolved. But all this is not to say that the hosts were not great because they were awesome!! Anything we needed they addressed immediately.

Budget accomodation in Cancun, very friendly owners, we enjoyed also a private pool.

Do not expect design accomodation, it is a normal flat. There is nothing in close neighborhood.

Yes,we can refer this place to our friends

No, complaint

Big apartment and nice pool.

Beds and sofa should be cleaned more.

The house was very clean, in a very quiet area. The owners were really friendly and made us feel like home. The pool and the galden palapa was the bonus.I would definitely rebook with them.

It is a little far from mercados and big shops. There is also security guard at the entrance of the neighborhood who are checking you every time you get in or out.

very welcoming

The host was amazing and the rooms were equipped with everything you need. The pool is a nice touch to cool down after a long hot day. While it is remote, thanks to this it is a bit quieter than center and less crowded. So depends what you are looking for.

The location is a bit remote. But that can be seen on the map.