The breakfast and location was great.

The heated pool was not heated as expected.

Very clean and very comfortable sleeping arrangements. I really felt rested when I left.

The property was very clean.

Breakfast was a little bland. Our room didn’t get cleaned. I had to go to the front desk to get new towels. Ice machine on 2nd floor didn’t work. The AC in our room wouldn’t stay on so we had to get our fan for softball out of the car and use it.

Customer service was not the most pleasant. They never got back to me about canceling the booking from booking. com although I stayed there anyway via making a reservation with hotel front desk. The water was cut off in the rooms without prior notice.

convenient to where I was working and I am an IHG member.

nothing

Loud people. Had dirty towels washcloth in room with pubic hairs

Clean room

The staff was very friendly and helpful. Chloe to be specific was very nice

The staff was great - friendly and accomodating as much as they could be.

Our toilet didn't fill automatically so we had to mess with that every time we used it. The faucet actually fell off the bathtub. My husband went to the desk and they gave him some tools since it was too late for a maintenance person to be there to fix it. (My husband asked them for the tools - they were accommodating and did what they could.) One of the light bulbs at the bedside was gong out and it was like a strobe light so again down to the front desk. The staff member went to another room to find a lightbulb for us which we appreciated. Whoever cleaned the room had to have known about these issues and obviously didn't report them to maintenance to be taken care of before the room was occupied.