Best Western Premier Richmond City Gateway
About this hotel
Nestled in Richmond, this attractive hotel for £64 per night is a great option for your next vacation. Located off Interstate 95, Best Western Premier Richmond City Gateway features a full-service restaurant with 9 large flat-screen TVs. It also offers a 24-hour gym and rooms with free Wi-Fi.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Richmond, VA
Reviews
3.8/5.0
Good(818 Reviews)
100% verified reviews
8.0
Very clean and comfortable
They don’t have room service for breakfast.
1.0
We booked in Richmond by accident. We needed to stay in Roanoke. We were told our money would be returned and, thus, booked at a Best Western in Roanoke. The Richmond location did not return the money.
1.0
This Place was NOT pet-friendly!!!! Also, the staff/manager/owner was very rude. I asked them to please cancel my reservation since they are not pet-friendly & they charge for cancellation, they would not. And, the hotel did not respond to Booking.com about a cancellation. If you love your pet & travel with your pet, this is not a place for us pet owners. Location is off the highway with neighboring industrial factories surrounding
6.0
I think that not offering a free breakfast when charging such a high price is insulting.
There was no ice bucket, no cups, no pad or pencil, no DO NOT DISTURB sign. The floor was sticky and there was a stain on the bed sheet in the middle of the bed.
1.0
No breakfast
Charge the quoted rate
4.0
Comfortable bed and clean room
Property in the middle of nowhere, traveled around for 20 minutes and no where to eat. The property restaurant was closed. Another strange thing was there was no cold water, the tap only had either hot or warm water, no cold. Very strange. I've stayed at other Best Western properties all with breakfast included, this was a Best Western Premier, which charges for breakfast. NO other amenities to make it a Premier property. Weird
10.0
I wasn’t a fan of the breakfast. Not too much of selection. Most places have complementary breakfast. There was a menu and someone had to make it for you. There was a fee.
2.0
Wasn’t my choice
The bed was literally broken
The mattress sagged n the wood under it creaked
No Bueno
8.0
That it was peaceful and safe and clean.
The swimming pool was not in use for my entire stay. Very disappointing.
9.0
The beds were soft and very comfortable, good hot water for a shower, the room has good space.
The price for one night was ridiculous.
8.0
The room was updated and clean
Did not include breakfast
10.0
Pool, room, space.
A little be bad smell in the sidewalk. But nothing crazy. 99% recommend
8.0
Very quiet and easy access to I95.
Breakfast was no longer included. Changed after our reservation. They did however give us vouchers for what they offered at the restaurant next door.
Title floors were dirty in the room. Recommend wearing socks while walking around.
10.0
Clean facilities and friendly staff!
5.0
It was a nice room! Very comfortable
The bathroom was disgusting! Hair and dirt on the walls, the faucet was broken, and the bathroom floor was dirty.
5.0
Location to I95. Clean.
Breakfast was included when booked but discontinued- no offer of honoring perk.
Kereg didn't work; faucets in tub and vanity were loose to the point of moving when turning on and off.
5.0
False advertising! The room was booked with breakfast included, then a email was sent when it was too late to cancel that the policies had changed and breakfast was now a charge. I was unable to cancel nor did they offer to compensate for the breakfast
6.0
The room was clean and comfortable
Location didn't offer much access to restaurants
2.0
It says breakfast was included and it’s not
We did not receive breakfast
8.0
The AC was Lou
8.0
Fair prices very friendly
Breakfast was not very health friendly
7.0
staff.. and facilities.
found a roach in my room… in the morning.. plus upon entering I can tell the housekeepers was slacking… I felt like I needed to clean the room just to be comfortable
6.0
breakfast was good
1.0
I liked that there was a bar downstairs.
Toilet did not flush, light kept going in and out on own, tub overflowed. On site manager was rude. Switched us to another room with a broken toilet again. Spoke to owner in the morning who stated that she could not do anything and it was up to the manager to find a resolution or resolve with some kind of compensation adjustment. Nothing was resolved. Manager called to apologize but did not offer a resolution. As a parent of two special needs kids, this property is not recommended and is deplorable in its customer service efforts.
8.0
I love the comfortable beds,cleanliness of the hotel. The front desk staff are very nice too.
I dont like the prices of their snacks or the breakfast that they offer .It is disgusting fake eggs,no tasting sausage,no bacon at all,oatmeal, not a good choice of cereal,no grape juice. I definitely dontt stay for their breakfast or snacks/ drinks at the front .They are too expensive
9.0
Everything!!!!
Nothing that i can recall
9.0
n/a
felt like floor in room wasn't very clean.
FAQs
How much does this hotel cost compared to others in Richmond?
The average price for a rental in Richmond is £90 per night. This rental is £26 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western Premier Richmond City Gateway. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Best Western Premier Richmond City Gateway. Enjoy the water!
Is Best Western Premier Richmond City Gateway pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Premier Richmond City Gateway?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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