it’s a beautiful, tasteful, luxurious and stylish hotel which feels like a home from home. superb location. the staff are professional, welcoming and friendly: it’s

the restaurant is a bit formal.

rooms are spacious, bathrooms are a dream

their restaurant was a bit of a letdown. i expected better

had lunch but salad was small portion

Toilet in bath are too low from 50's lol need to upgrade to comfort height I'm 6'3" and was not comfortable no coffeee & tea maker in the room definitely a big negative

The facilities

Service , food quality

Phenomenal hotel. Perhaps my new all time favorite in NYC. Rooms are exceptionally large for a NYC hotel, staff was stellar and incredibly kind, fabulous check in process, food was great, lounge was marvelous. It's a slice of Europe tucked away in the middle of Manhattan. The courtyard is epic. It's almost like the hotel is soundproof -- I didn't hear a peep of street noise. The halls and walkways are almost spiritual. Had I only had time for the spa -- anything Japanese inspired is sure to be incredible!

I wish I had been asked for an option on what amenities I would have preferred in my room (I had no courtyard view and no bathtub even though the room I booked did offer that). That said, I should've also asked for it upon checking in (I did request it on Booking.com, however).

location

very rundown. needs a big update

Location was good. Pool was nice. Beds very comfortable. Good shower. Good room amenities, snacks, etc. Liked the private guest only areas, especially the courtyard.

Noise carries between rooms. Not as luxe as you would expect for a 5* hotel in terms of room finish, wear and tear, facilities or front desk welcome / service. Did not get courtyard view despite description on Booking.com. No house car available as stated on website. Would have expected to be offered indoor table at Locanda Verde as hotel guests. Overall it's a nice hotel. It's just really not worth the 2X price of Soho Grand, Gansevoort, etc.

great hotel, amazing staff, amazing rooms, amazing bath tub, not sure about the breakfast ☺️ everything was excellent. Ah and the steam room is more of a steam shower 😊

the bacon.

everything

not the hotels fault but the crowd in the lounge were. very loud

Very unique and fun location with tons of interesting decor.

We loved the coziness and ambience of The Grenwhich and the staff are a delight. The couldn’t be more helpful. We loved the drawing too with the open fire. We didn’t have breakfast in the hotel and ate locally but the menu looks lovely. The location of the hotel is fantastic and we walked everywhere. The gym is great and we always got in when we wanted.

The one night we wanted to have a drink before we went out for dinner, we were unable to as the bar in the restaurant was full as was the drawing room. We were offered the lounge outside the drawing room but that was empty and lacked atmosphere so we went elsewhere which was disappointing. We appreciated that the hotel was busy and we were pleased for the team and they did their best to accommodate us but facilities were limited.