Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel
About this hotel
Located in Cleveland Heights, this attractive hotel for £66 per night is a fantastic option for your next vacation. Overlooking Playhouse Square Theater District and the Largest Outdoor Chandelier in the World, the Crowne Plaza - Cleveland at Playhouse Square is located in Cleveland city centre. The hotel features an on-site restaurant & lounge.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Cleveland Heights, OH
Reviews
4.0/5.0
Good(957 Reviews)
100% verified reviews
5.0
Pool.
1. Ordered room service for only 2 people and an automatic 18% gratuity was added to the bill.
2. No parking only $44 Valet. A completely separate parking garage has to be used because they do not have any parking of their own. Ridiculous. I had to pay $27 for a parking garage and bit didn't guarantee anything. No theft nothing.
10.0
The employees were ALL amazing from Alex the concierge to Lana the housekeeper. Front desk were warm and inviting, and made us feel welcome from the time of check in to check out.
I don't really have anything to complain about
10.0
I loved that I could take my daughter and her friends downtown Cleveland and feel safe by myself. I felt comfortable and secure the whole time. It felt like home - important for a woman traveling alone.
The view was the best in the house! Kids had their own area to hang out in with their own tv.
The breakfast was worth the spend. I plan on doing this again for my daughter whenever we come to Cleveland for a show or concert - this way I don’t have to park at the event or drive home late at night.
I was confused and thought breakfast was for all room occupants - it’s only two. This could be better stated online. I would have still booked and paid for it - I just felt slighted.
The room states 2 bunk beds and 1 bunk bed. We only got 1 bunk bed although I paid for 2. I’m not sure what the difference is between the 1 and 2 bunk beds? I tried to add a cot for the 3rd friend but it was a fire hazard. I’m guessing the 1 bunk bed is just a single twin bed. Could be stated clearer online.
10.0
Very clean and comfy. In walking distance to my desired destinations.
5.0
Location
Loud at night and some wild guests late at night
10.0
Very clean and nice staff!
Nothing!
6.0
Good for business traveller, room has coffee machine, iron , good comfy bed
AC machines make loud noise
9.0
The staff was great. Very professional, yet friendly. The restaurant food was great. Had breakfast daily (love that it was available in advance) and had dinner Saturday night. Dinner really exceeded expectations. Pool and spa were used, as was the gym.
The hotel got crowded/busy for football game and an elevator was out. Many in my party said they took too long the entire weekend.
8.0
The location is ideal for going to any event in the Theatre district. Clean, big rooms with lots of lobby amenities.
As is the case with all downtown hotels it’s a bit pricey.
10.0
Location and Staff
7.0
The room was very spacious, beds were comfy! Breakfast was great. Enjoyed the pool and hot tub.
Shower could have been a bit cleaner (some mildew spots visible); had dinner in the restaurant, but they weren't offering the full menu the evening we stayed, due to some kind of staff or supply issue. The food was very good regardless - but a bit on the pricey side.
7.0
Within walking distance of many attractions and restaurants
I chose a hotel with a restaurant so I can eat at anytime and go for a nightcap before bed but the restaurant closed at 10:30 am and didn’t open until 5:00 and closed again at 10. I’m out in the evening and would like to be able to go for a drink before bed (can’t because they’re already closed) and get up late in the morning so need to go out for breakfast or lunch because once again they are closed when I need them.
7.0
Location is outstanding - Easy walking distance to most attractions. Staff very helpful and responsive- the definition of 'Midwest Nice". Adowntown location easily accessible and hassle free - Will definitely use again. Ji
10.0
The staff was excellent and very friendly, Mr. Alex met us at the door and he helped us to our room and gave us excellent suggestions for things to do while we were visiting.
9.0
Clean and conveniently located. Great customer service. Mark Posner was very welcoming!
The restaurant staff was short handed, but maintained timely as well as friendly customer service.
NA
10.0
The Manager. ( white haired gentleman with glasses) He was excellent! Definitely a keeper.
Location was good.
Very comfortable.
Dining room was inconsistent. Staff was great. First night seated us at 4:50 p. Second night wouldn’t seat till 5:10. Other diners were leaving going somewhere else.
1st night of dining, drink came with cherries and lime. Ordered a steak Burger , choice of potato or side salad, took salad
2nd night ordered the exact same thing. No garnish in drink and I couldn’t get the side salad apparently over night this decision was made but I could get a 1/2 of a different salad, which I was allergic to most of the toppings at a cost. Didn’t understand why I couldn’t get the side which consisted of lettuce, cuke, croutons when I could get this other one. Even the waitress said she would ask if she could put this simple side salad together for me and the kitchen said no. Simple but no longer allowed. Makes zero sense.
3rd night we went someplace else.
Would be nice to have a healthier selection in the snack shop.
Pool was closed due to renovations. Would have been nice to have that on your site when I made the reservation. We didn’t find out until we got there. That was a one of the reason along with the in-house restaurant we decided to stay here.
6.0
Location
My card was charged TWICE & STILL PENDING
10.0
Wonderful room.Spacious, very clean and pleasant.
Perfect location and the staff is wonderful...very attentive.
7.0
Staff very friendly. Restaurant staff exceptionally so.
Hotel blamed Booking.com for mix-up that delayed our check-in by 90 minutes. My son said hotel's computers should have caught the error.
Maids could not speak English.
8.0
excellent staff; very friendly,
breakfast was fair; also, breakfast didn't start until 7:30 am on Saturday-too late for us since we were leaving by 7; water pressure fair; beds somewhat soft
4.0
Good location
Very thin walls. Extremely noisy neighbors. Didn't help that sn actual fire kept us outbof hotel for almost 4 hours
8.0
Buffet breakfast was not up to par with the rest of the hotel. Had much better breakfast at less expensive hotels.
9.0
Always a good experience in the dining room and all staff was very helpful
Our room would not cool down and was uncomfortable during the night and morning.
1.0
Literally only two things that I did like 1 it was close and the breakfast lady! She was the nicest person working in that whole place.
Was told I didn't finish paying for my room, which I paid in full. The toilet handle was broken. Was supposed to have 2 full beds was given a king.
9.0
restaurant staff was best we have ever run across. kind, courteous, friendly and always greeting us with optimism and gratitude.
air circulation in room not great.
10.0
Clean, comfy beds, very good location
parking sucked
5.0
The location was great for the concert we came to see at the Keybank State Theatre. The bed was comfortable and the room was clean except the coffee maker. Pool was great, hot tub was great and both were clean.
Coffee maker should have been cleaned. There wasn't any hand soap in the bathroom. There was no microwave which would have been helpful. Valet parking for 39.99 a day is insane. The rate for the room was ridiculous. It was just the average hotel experience. Nothing that was spectacular, certainly not worth 250.00 a night.
3.0
Location is good, a lot of shady characters hanging around outside. Mr. Alex was a super nice staff.
No complimentary water. The all-day dining food was over-priced and tasted terrible. No parking. Valet was pricey and it really adds up every time giving a tip.
FAQs
How much does this hotel cost compared to others in Cleveland Heights?
The average price for a rental in Cleveland Heights is £87 per night. This rental is £21 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel. Enjoy the water!
Is Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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