Hilton Garden Inn Palo Alto
About this hotel
Nestled in Palo Alto, this lovely hotel for £73 per night is a great option for your next vacation. Newly Renovated Property.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Palo Alto, CA
Reviews
4.1/5.0
Excellent(411 Reviews)
100% verified reviews
3.0
nothing
The booking was screwed up - the second booking in a month that got screwed up by booking.com. We specifically requested a King. The hotel said they had no record of it. I showed them my booking.com confirmation. they didn't care. they tried to put us in a King on a floor under construction as an accomodation. total joke. facilities sucked, pool was out of service, front desk help didn't even know this. location is run down. Hilton hotels are a low level cut-rate hotel. they are NOT 4 starts as advertised.
10.0
Clean, convenient
Didn’t know restaurant and bar area totally closed on Sunday
3.0
Rooms were clean and comfortable
Parking was not free and was very expensive.
Breakfast was WAY over priced and should have been a complimentary continental breakfast - it was a rip off. Many people walked away when they discovered the prices.
Our toilet ran continuously and affected our sleep.
6.0
Tesla Charger
This was my worst stay out of 8. Dark, dreary room, had to change because it was freezing. Then given the same dreary room one floor up. It made me depressed.
Sunday morning was the worst. They are renovating rooms at the hotel, so why would they put me underneath a room that they began working on at 8 AM on a Sunday morning I used to live in Palo Alto. It’s illegal to do any kind of construction work on Sundays. It was so loud and awful Rugs were being pulled up stomping hammering this one on for an hour and a half. Of course I couldn’t go back to sleep and I desperately needed a good nights sleep before a 20+ hour flight to Asia.
I reported this at checkout, but they should have compensated me somehow.
I won’t be staying here again.
4.0
Comfortable
Checkout was at 12:00 pm yet housekeeping walked in on us while we were sleeping at 9:30 am, without knocking or any announcement. My daughter was sleeping in her underwear and a tank when staff walked in. Two hours later, still before checkout time, staff walked into the room again.
4.0
Size of the room
Everything was out of services...
Poor expensive breakfast..
8.0
Staff was VERY pleasant and friendly. Accommodated our request for rooms close together. Location and parking was great. Food at dinner was great! So nice to have good shower products in large sizes to minimize waste. Loved the extra blanket pillow in the room so I didn’t have to call housekeeping. Air conditioning worked great.
Room was adequate but dark. Wish we could keep adjoining room doors open without propping them open with a shoe. Would be nice to have an area to walk and potty pets since you are pet friendly. Need to look at my bill against my credit card statement. Seemed like things didn’t match up but need to wait for final charges to post, so not sure on that yet.
10.0
I enjoyed the room, the staff was very nice. The breakfast was marvelous
5.0
They couldn't find me in the system but apparently I was listed on their list the whole time. It took two people to find my reservation. Elevators took forever. TV didn't work at first. Had to reboot it twice. Shower leaked. Beds and pillows not comfortable. Was told prior that parking was free, get there and we have to pay for parking. Honestly cheaper hotels have been a better experience. Also booking.com stated a final price include all taxes. I was charged about $35 more, not including the parking.
5.0
Clean well lighted location, parked was very good, staff was friendly, mattress was comfortable, room was clean with good amenities, tv had good picture and sound, garage had charging for ev’s, pool and spa were clean and comfortable , orange juice at breakfast was very good, chilled ice water was good
Pillows were extremely soft and uncomfortable, usb ports were very worn by night stand and one did not work, hard to keep room at one temp, highs and lows all day and night, would be nice to see some type of gate at garage entrance, have more than three Tesla ev chargers, set guidelines for use allow others to use, breakfast was horrible and expensive, main dish was eggs and something they called and looked like bacon, waffles tasted like cardboard and had weird texture, pastries were small and hard, walked away hungry and disappointed
3.0
It’s okay
Bad customer service
10.0
I disliked the Wi-Fi connection. Nor did my phone work in my room even though I had a decent amount of cellular connection
Nice comfortable stay
8.0
Clean with nice large room we’ll maintained
Located in quite area
It was costing me $346 per night just for accommodation no breakfast was included !! which consider higher than expected
10.0
Beautiful and such nice people
Nothing
8.0
near venue i was in town for
easily accessible
check in staff was very unfriendly(rude).
3.0
Rate! paid 239 plus 20 for parking! next day its 130. When i reserved i thought it was 130.
10.0
cleaned, quiet
more snacks in the corner store
10.0
convenient
8.0
clean and functional
7.0
Clear, large room
Nice lobby
We did not try dinner, but dinner and drinks are available
Nice and friendly personal in bar
Reception service is bad. A person has hanged my card three times! The card stopped working because of overdraft.
When I called, the only advice they gave me was to call my credit card company
Breakfast is very poor.
People who serving breakfast are very rude. As soon as they saw that we had breakfast included, they lost all interest in serving us. I was told to get coffee by myself from the lobby, while other guests were served! It did not feel nice.
We were leaving at 6:15 and could not make it to breakfast in our last day. A person from the reception said that we cannot get "take to go" breakfast.
Pool is cold. The pool area is very dirty! Often no towels.
1.0
rooms were nice
Terrible customer service. Booked rooms for several guests for a family celebration. Some rooms that included breakfast.
But the staff told my guests breakfast was $20 extra. So no guests ate the daily breakfasts. At check-out, MULTIPLE staff insisted my guests pay for the breakfasts they did not eat. it took many many meetings and phone calls, by many people, to remove those charges. A horrible experience.
Be warned: this property charges $40 daily surcharges for parking and breakfast. If you stay a few nights, those $40 daily surcharges really add up.
No complimentary breakfast. $20 charge for breakfast. No complimentary parking. Another $20 a day for parking.
FAQs
How much does this hotel cost compared to others in Palo Alto?
The average price for a rental in Palo Alto is £170 per night. This rental is £97 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Palo Alto. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Palo Alto. Enjoy the water!
Is Hilton Garden Inn Palo Alto pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn Palo Alto?
We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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